Select Home Warranty

The customer isNOT due a full refund. He was given a pro rated refund according to the policy terms and we waived the cancellation fee.

We spoke with the customer and made arrangements to get his claim processed.

Mr. [redacted] spoke with the customer and she stated that she was not happy with our plumber. The customer was offered for her to get a second opinion and provide a diagnosis but she refused to get one. Customer request to cancel her warranty and was informed that she will receive a pro-rated refund. The...

customer understood. Cancellation is being processed and a check will be mailed out.

Customer has been approved for a $150 reimbursement towards their claim which has been accepted. As soon as the signed reimbursement form is received we will have a check mailed out.

We left the customer a few messages regarding this issue we have not heard back. The customer may call [redacted] and speak to Mr [redacted].

The customer has requested to cancel their contract. The customer has been refunded the current months installment which they should be able to confirm with their credit card company within the next 2-3 business days.

The customer has been issued a full refund to their original form of payment. They should be able to view the refund on their credit card statement within the next few business days.

The customer will be receiving a full refund due to their experience with Select Home Warranty and we do apologize for any inconvenience in this matter

We are working on hiring a technician for this customer to obtain a formal diagnosis for their claim submission.

Select Home Warranty is currently looking into the customers refund and will contact the customer with a resolve.

The customer reimbursement has already been approved according to the policy terms , please see section (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced; The customer is not due any more funds at this time.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
  I received a email confirmation stating the contract refund was processed on 31 October 2014.
Thank you, Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The...

address on the account is [redacted]. The name on the account is [redacted].
Regards,
[redacted]

The customer has already been sent a refund check according to the policy terms. Here is the breakdown. Used 11 Months @ $41.67 per Month = $458.33; Add Cancellation Fee of $75 = $533.33 ; Also Less Claims Paid/Owed of $105 ; Subtracted from original payment of $699.99; Totals a Refund of...

$61.67. This has been calculated according to the terms. Please see cancellation policy 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

The customer should be receiving a call shortly from a contractor scheduling an appointment to diagnose the stove. We require a diagnosis on the stove so that we can proceed with the claim. I have escalated this request to our dispatch team and someone will be in contact with the customer shortly.

This customer has been reimbursed $350 for this years warranty coverage. We no longer service the area therefore, they received a full refund for their 2nd year policy which is $350

I am rejecting this response because: I paid in Full $463.20. You refunded one installment payment of $154.40. Please explain to me  after I requested a full refund in April after months of poor customer service or I should say a lack of service, you are now saying 1 of my partial payments is a full refund. I will now let the Attorney General's Office take over.

Complaint: [redacted]
I am rejecting this response because:
I need to know...

what amount will you be refunding. I will not accept anything less $250.00. I'm well aware of what the contract states. Its all determine on how an employee is TRAINED to enter the claim. I stated the thermostat box was causing the leak when I called and filled the claim. I spoke to two reps and neither of them told me that the claim would not be approved.  Below is the exact wording of the contract and the thermostat is necessary to the functionality of the water heater. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater. This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and parts relating to the water heating system: (i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps Systems Covered. This agreement covers the following systems:    Regards,
[redacted]

We did speak to the customer and helped them with a claim reimbursement

We did speak with the customer and explain why the ac problem was not a covered issue. We will waive and cancellation fees and refund her last months payment.