Select Home Warranty

Complaint: [redacted]
I am rejecting this response because: As stated...

before this company gives you the run around. I do not want their offer of the 150.00 check. It was only offered after the Revdex.com got involved. I do not trust this company they have lied to me numerous of times. After my first initial call on Sept 23  thru Oct 12 which was 18 days of calling over and over  trying to get this issue repaired with not respond.  Yes they did approved the job on Oct 12, but they still did not give the technical the order to do the job. THEY PLAY GAMES, IF IT WASN'T FOR Revdex.com THEY WOULD HAVE NEVER GOT IN TOUCH WITH ME. DON'T WANT THEIR CHECK AND SINCE THEY DIDN'T DO THE JOB I DESERVE MY REFUND.
Regards,
[redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will except the response right now but let’s see if they actually send me the check they still owe me a $40 check for a microwave I had repaired and I still have not gotten that back
Regards,
[redacted]

The customer originally purchased this warranty on 09/01/2014, we have provided coverage for the duration of the policy, the customer is not entitled to a full refund, we will issue a pro-rated refund.

The customer has already been approved the policy maximum of $150 without maintenance records on the unit. Please see section 9.1.2 of the policy "Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum...

payout on any system/appliance is up to $150.00."There are no more funds due to the customer.

The customer does not have a policy with us. They have requested a full refund and this was given.

Complaint: [redacted]
I am rejecting this response because:I have contacted Mr. [redacted] and confirmed that this company once again lied. Mr. [redacted] has not been trying to reach me. I am trying to get a call back from Alex W[redacted] regarding this issue. I have told Mr. [redacted] that if this judgement does not change, I will be doing interviews with local news networks to make sure this FRAUD of a company isn't used by others. It's also good for anyone that currently holds a policy to know the unreasonable requests they make when bigger ticket items need a lot of work or needs to be replaced. Their sales reps do not mention any of this during their sales conversations. Once again, this company is a FRAUD and anyone and everyone should stay away at all costs!
Regards,
[redacted]

Select Home Warranty will review the call and update the customer on the action we will be taking to resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I don't agree to this -...

I want the full funds of the contract which are $439.00 - why should I get docked 10% or $50?  You are the ones that supply the horrible service.  I have been without a washer and dryer for 3 weeks now.  Why don't you also pay me for laundry fees that I have  been paying for since I"ve been having to use the laundry mat machines down the road???   They are not cheap!  You're looking at another $35 a week for 3 weeks - that's another $100 you can add on to the bill.  This also happened last year when you repaired the refrigerator.  It took 2 months for service then another 3 months to get paid.  What a joke you people are!!!
Regards,
[redacted]

We did speak with the customer and explained why his ac issue falls outside of coverage. We gave him his next service call for free as a good will gesture.

This check was already send and the customer has cashed it.

Unfortunately we were unable to refund the customers credit card directly as the initial charge surpassed our ability to refund directly to their card. A check has been issued and will be mailed out today to the customer.

Select does not pay for a second opinion as stated in the terms section 8."(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You."

The customer was already refunded the $156 accidental overcharge on 7/6/17. They can contact their credit card company who can verify that the refund was already issued. With respects to the customers electrical claim they have already been approved for a $150 reimbursement towards their claim. We...

can proceed with the reimbursement as originally approved if they wish. I can have a reimbursement form sent to them right away so that their reimbursement check can be processed. Please advise at your earliest.

The customer originally placed a claim for the HVAC unit on05/11/2015 for the furnace making a loud noise, we sent a technician out to thecustomers’ home and it was diagnosed that the Suction line was iced up, thecoil was contaminated, and the line set was dirty.A common issue with a unit that has a...

frozen line is that theunit is low on freon and it is causing the line to freeze, the unit also couldnot take any freon due to the damage.If regular maintenance was performed the customer would havefound that the unit was low on freon and would have had the coils thoroughlyclean there would not be any contamination in it.Select Home Warranty does reserve the right to ask a customerfor maintenance records as well as pictures of the unit, if the customerdisagrees with this they could have imposed the question before they signed theTerms of Agreement.At this time Select Home Warranty will issue a full refundto the customer, we would like to end our relationship fully with the customerat this time.

The customer has been informed on numerous occasions that their claim is not covered. When the customer initially filed their claim in February 2017 they were originally informed that the claim was denied. As a courtesy a contractor was dispatched for that claim. However, the same issue happened...

again and since this issue is not covered under our contract the customers second claim for their refrigerator has been denied. We will not be dispatching a technician for this claim as it is not covered. The original claim was not covered either and we dispatched at that time a one time courtesy.

The customer has already been informed that they were approved the maximum allowance of $200 towards their claim. If the customer wishes to proceed with cancelling their contract, it will be cancelled per section 13.2 of the warranty. The customer is not eligible for a full refund as refunds are...

issued within the first 30 days of purchase. Please confirm if you wish to proceed with cancelling your contract.

I am rejecting this response because:
I claimed on 2/13/2015 and “Select” secured [redacted] Mechanical for repair.      Requested “Select” couple of time to find some technician ASAP, because it was one of the coldest time the year (~16 F); severeweather alert was announced and 2 toddlers were staying with us.        [redacted] is 20 miles away from my home and they hold 1 out of 5 star customer rating. I could easily find minimum 5 repair company with5 star rating within 10 miles zone from my home.     [redacted] appeared on 2/15/2015 at around 3:00 pm after calling them multiple times( just after 54 hours of heating outage).       Technician found some defective parts, and wanted to get approval from “select” before start his job.      I requested him to talk to “Select” that time, but unfortunately “Select” approval department was close on Sunday (2/15/2015)     Next morning (2/16/2015) I called directly to the technician but he refused to do anything because “Select” wanted moreinformation what “Select” already mentioned in their report.When I took the “Select” home insurance their sales department didn't mention that I need to hire people to maintain all the equipmentwhich they will cover for repair. Though we take care of our appliances regularly and [redacted] technician clearly told SELECT that was not a maintenanceissue. Actually it was SELECT’s excuse to by-pass our claim.    I had warranty with “Old republic” and they fixed my issues without asking for maintenance record. IT WAS MY MISTAKE TO BELIEVE “SELECT” SALES PERSON AND TAKE THEIR SERVICE.    Also “Select” suggested me to find someone to take a picture of the heating equipment which is on the crawl space (outside temperature was roughly 16 F and ICE everywhere- not snow)      If picture was so important, they should let the technician know before sending them to customer’s house. Actually Select works with some under graded 3rd party whom they cannot even trust. If itwas a local company, they might come back in the morning to take pic and wait for SELECT’s response, But this [redacted] guy who came from 30 miles away to look at the issue, refused to come back again for talking pic and again for fixing it.        I was in the office, and my wife was taking care of 2 toddlers along with one 14 years old sick boy at home. “Select” suggested at around 1:30 pm to me (when I called them to make the process faster, becausemy family was completely broke by that time) to send my wife at crawl space to take pictures of the equipment which she had no idea about.  At that time “Select” confirmed, based onthose pictures “Select” review board would make a decision for the next steps or they would REIMBURSE maximum of $100.00 for the repair. I requested the claim department to shoot an email with their verdict which they promised but never sent.   I learned again about “Select”’s business policy. They did the same thing when I requested them to fix garage door. I paid the full amount to the technician and sent the receipt to “Select”.  “Select” didn't pay me as they promised that time.       Another big snow storm was about to start from the same evening (2/16/2015). NC people started panicking, and national weatheradvisory was declared everywhere (my office also was closed at 4:00 pm for safety).  As a responsible man I made a quick decision (took roughly 78 Hrs) to call that low graded technician ([redacted]) again to fix the issue. Because there was no time to call another technician. He fixed the issueat around 10:00pm. I SAVED my family from the 42 F home temperature roughly after 84 Hrs. Due to the horrible weather when people were stuck at home (office, school, restaurant…everything were closed)thanks to my wife for cooking for us at that temperature. Good news is that, all 5 members of my family survived though there were sick for few days.As a responsible person it’s my duty to let all people to know about “Select”’s FRAUD and RUTHLESS business policy. They don’t care about their customer, come up with some SHAMELESS response with INCOMPLETEINFORMATION.   Hope “Select” will not dare to give any false response, because I have recorder the conversation between me and the claim department agent, and made him aware of that. Since I can’t expect email copyof what they promise, I had to end up recording our conversation to keep the record.       ALSO, I requested “Select” to cancel my service on the same date (2/16/2015), but still didn't get any update (after 4 weeks).As per their claim department I was supposed to get a call within 2-3 business day (2/18-2/19) from their cancellation department. I will never stop spreading against Select”’s FRAUD business policy. Thanks to Revdex.com, and I am expecting their help to give me and others a proper justice.

Complaint: [redacted]
I am rejecting this response because: I just now tried to call Mr. [redacted] and his voice mailbox is full and can't take a...

message.  This is another scam to look like they are being responsive but ultimately block any resolution for the customer.
Regards,
[redacted]