Select Home Warranty

The customer was informed that the original policy was purchased by another customer and it was transferred to them when they purchased the home, we are unable to refund the money as it was paid for by the original home owner.

Complaint: [redacted]
I am rejecting this response because: Called the phone number on the email...

Select Home Warranty on the attached letter to the Revdex.com.  The company stated they do not work with home warranty companies and they would have to bill us directly.  The electrician listed on this Selects response stated they are more than an hour away and have no idea when they could dispatch anyone that far away.  The Electric Doctor also stated they would call us back yesterday (Thursday Aug. 10) and this also did not happen.
Regards,
[redacted]

In order to file claims there is a 30+5 day waiting period. The account still needs to be active for a full 30 days before claims filed. The cancellation breakdowns are explained in section 13.2 of the warranty agreement (which is also available online at all times). The customers refund check was cancelled in accordance with section 13.2 of their agreement. No additional funds due at this time.

We have already assigned a tech to the claim. We will follow up with the tech and the customer

The customer has cancelled their renewal warranty which would have been effective later this month. The customer did receive a full refund on that in the beginning of June. With respects to the customers refrigerator claim, I have expedited this request and forwarded the information to one of the...

manager for review. The customer should expect a call back within the next 24 hours.

I just received the refund   thank you for everything

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to our noted Mr. [redacted] spoke with the customer on 8/7/17 and has provided them with the approval information. The customer was emailed their reimbursement form to sign. Please check your spam/junk inbox. If you do not see it there please let me know and I will have the form re-sent. If you do have it please respond once completed so that I may manually process your check.

The customer has been informed by a representative that their heat exchange is cracked which is not covered under their warranty agreement. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because no reimbursement form has been received. It has been more than a month and I am still waiting for the reimbursement form.
Regards,
[redacted]

You have my original complaint.  Select Warranty gave me 3 different service names and finally the 3rd repair man showed.  I was treated with disrespect every time I called.  One customer service rep (He said his name was Mr.[redacted]) would not listen to me, he kept talking and would not even let me speak.  I asked to speak to his manager he said he was the manager.  I said he must have someone above him he said he did but he said I could not speak to him.  I called back and spoke to[redacted].  [redacted] kept pronouncing my name wrong on purpose.  I kept correcting him and finally he said "whatever" the last time I corrected him.  I was lied to about when my service people were coming and had to take off work several times.   Not only did I pay for this warranty I also paid $45.00 to the service man that finally showed and still have nothing to show for my money.  I just want my money back and to be done with this horrible company.  
Below I have cut and pasted from the service agreement that I signed ...
 
6.2.6.  Clothes Washer/Clothes Dryer.This Agreement covers all modules, components and parts of the clothes washer and clothes dryer necessary to the functionality of the clothes washer and clothes dryer. This Agreement does NOT cover any damages made to clothing as a result of being washed and/or dried by the covered clothes washer and/or clothes dryer.  This Agreement does NOT cover the following list of modules, components and parts relating to the clothes washer and clothes dryer:  (i) dispensers;  (ii) clogged drains; (iii) clogged lines; (iv) clogged ducts and/or clogged venting;  (v) rinse aids
 
This is what Select Warranty promised and I did not receive this service. It has been quite some time since my dryer needed service so I had to take care of it myself as I have 5 kids and cannot live too long without a dryer.  I would just like my money back.  I have not placed any other claims with them.

Select Home Warranty would be more than happy to resolve this matter, if customer would provide us with the time and/or day he was given authorization from our representative we can listen to the call.  If indeed we did give authorization and authorization number we will definitely honor the reimbursement.

We did send a $300 check to the customer. We have confirmed  that they have received it.

We have already gone above the policy terms and have processed a full  refund for the customer. There is nothing more we can do at this time.

We spoke to the customer and we helped him with this issue.

The customer purchased a monthly plan on October 2014 andagreed to 12 monthly payments of 42.00.Select Home Warranty collected two payments and when thethird payment was due the card came back expired.The customer would be covered as long as payments are madeand it is the customers’ responsibility...

to make sure we have the most up todate payment information.  Select Home Warranty is unable to refund the customer fortwo months that he was covered before the coverage lapsed.

Mr. [redacted] spoke with the customer in our office and they were informed of the cap on their warranty with lack of maintenance. We increased the customers cap to $200 on their warranty and we are currently awaiting their decision.

Complaint: [redacted]
I am rejecting this response because:1.  There was no system or pressure test done on the Freon system to determine if the Freon was actually low or caused the compressor to ground out.  When asked the contractor he said he didn't need too and the Warranty company stated it was the contractors professional opinion it was a Freon leak.  I don't know how you know that Freon caused the problem if you don't test the system.2. I had a second opinion come out and he stated that while the compressor was ground out that he would not be able to determine it was due to Freon.  He felt the A/C system went out due to age.3. It's very interesting to me that the Warranty company's contractor wrote up the report in such a way that it would not be under warranty.  Using key words and phrases from the warranty contract of items not covered. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Maintenence had nothing to do with the compressor internal failure.This is their way of denying legitimate claims.I serviced my AC myself cleaning coils and freon as my expertise in HVAC in the past every six months. What if I just purchased the property? No records would be available. This Company is a SCAM Stay away and check out your company throughly before paying anyone especially these people.
Regards,
[redacted]

The customer spoke with two different representatives from our office today informing them of the process and time frame for authorizations. As soon as the authorizations department makes a determination on the claim the customer will be notified.