Select Home Warranty

As of 7/27/17 an official diagnosis was received from the contractor. In addition we had received photographs on 7/31/17. The customer has been approved the maximum allowance on this claim of $150. If the customer can provide us with the three years maintenance records we requested we can review their claim for an additional allowance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and it was never about the Freon, as I had offered to pay for it, it was about the fact that for a full week I was provided wrong phone numbers to contact. Contacts that were not accepting assignments from Select Warranty. that alone speaks volumes. And even after I offered my credit card to pay the technician, he walked away offering to come back on Monday. This was Friday evening and this is Phoenix Arizona, kids in the home and 7 days without air conditioning. I'm glad to announce I contacted my own AC people on Saturday and all was back running by Monday at noon. I received an email announcing a refund I assume in full as I'm now out the $60 call.
Thanks I will accept that
Regards,
[redacted]

A technician was out to the customers home for repairs on their ice maker. The technician was approved for $180 towards the customers ice maker repairs. If the ice maker is still not working after the repairs were made the customer must call the contractor back to the home to take a look....

Contractors work are guaranteed for a certain period of time. No additional funds due at this time. If this customer wishes to proceed with cancelling their agreement they will be cancelled per section 13.2 of their warranty. They are not owed a full refund as they purchased their contract in 2016.

We will expedite the customers second reimbursement check. As soon as the check is printed we will have it mailed out right away. With respects to cancellation of service, if the customer wishes to proceed with cancelling their contract we will do so per section 13.2 of their signed warranty...

agreement. The customer at this time is not eligible for a full refund as full refunds are issued within the first 30 days of purchase. Please confirm if you wish to proceed with cancelling your services. No additional funds due at this time.

The customers reimbursement check has already been mailed out and they should be receiving it within a few days. No additional funds due at this time.

The cusotmer has been issued a refund per the Terms of Agreement directly back to their credit card as of 02/12/2016

We did speak with the customer and will be getting a plumber asap.

I never received the refund promised to me by Select Home Warranty. My last email to Revdex.com was to keep the complaint open until I received the check. It has been two weeks since they claimed to have mailed the check.

This customer cancelled their contract and received a refund for all payments made between the month of June-September. In addition, the customer filed disputes for all those installments as well. At the present time we can no longer assist this customer as dispute charges were filed. The customer...

had also received refunds on 9/18 & 9/20 for those terms. The customers contract has been cancelled and no additional funds are due at this time.

Select Home Warranty will send the customer a refund breakdown.

Complaint: [redacted]
I am rejecting this response because:  This contract DOES NOT differentiate between Freon leaks due to poor connections or weak gaskets, and Freon leaks due to MAJOR COMPONENT FAILURE.  It is understandable that Freon leaks due to poor connections and weak gaskets are not covered. BUT, with modern A/C units that ARE NOT DESIGNED TO LEAK FREON FOR ANY REASON, Freon leakage is a first major sign that there is SERIOUS COMPONENT FAILURE! By excluding any and all Freon leaks as reason to deny a claim, Select Home Warranty are AVOIDING/ESCAPING their legal responsibility for warranty coverage of any component failure that would explain/ account for this Freon leakage. That is, they are making up an EXCUSE to not cover a repair that they would otherwise be legally responsible for repairing.  Freon leakage DUE TO A COMPONENT FAILURE DOES NOT mean there is a Freon leak, IT MEANS THAT SOMETHING ELSE IS BROKEN IN THE A/C!  And this "something else" IS SOMETHING THAT SELECT HOME WARRANTY IS LEGALLY RESONSIBLE FOR REPAIRING!  In these modern A/C units, Freon leakage is a SYMPTOM of dysfunction, NOT an explanation for this dysfunction! Relying on this contrived "excuse" to deny my claim raises SERIOUS QUESTIONS as to the integrity and veracity of this company as a home warranty provider.  If I were a cynical person, I would have to wonder if this were not some sort of intentional loop-hole built into the contract to allow easy denial of expensive repairs for which a home warranty provider would otherwise be legally liable for this expense.
Regards,
[redacted]

The customer was advised that their policy had not been effective per the Terms of Agreement  See Below:4. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select...

are received by Select (“Effective Date”) please add an additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding , for any reason, Your service contract term will not begin. Your service contract will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date (“Termination Date”). Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage.  This information is located on our website and on the Terms of Agreement that was sent to the customer which they signed and initialed and sent back to Select Home Warranty.Select Home Warranty had advised the customer on 11/17/2015 at 4:54 pm, that we would dispatch a technician as a courtesy for the customer.

Complaint: [redacted]
I am rejecting this response because: there's been no money put back into our account 
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]   I have not received this so called reimbursement form.  I have told them that several times.  I will wait two days and if I don't get the form to sign, I will let you know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer advised us that the issue began on 9/24/17. The customer purchased their warranty on 8/23/17 and are still withing the 35 day waiting period in order to have claims filed. The customers claim has been denied as the issue started before the customer was eligible to file claims. No...

additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty has spoken with the customer on numerous occasions regarding this matter, we are waiting to hear from him to know how he would like to proceed.We are not being unreasonable and we are more than willing to work this out but the customer must come to a decision and speak directly to Select Home Warranty.We have offered the customer 150.00 for the claim if he is not happy with the services of the Terms of Agreement he originally agreed to he may cancel for a pro-rated refund.Select Home Warranty, again is available to speak with the customer and has reached out to him, but, we cannot proceed if we do not know what the customer want to do going forward.

Complaint: [redacted]
I am rejecting this response because:
This does not resolve the issue....

 I received a call from Mr. [redacted] in the billing department of SHW on March 3, 2016.  He apologized for how this issue has been handled by the company.  He told me he would issue a credit to my credit card in the amount of $80.00 that day and that I would see the credit the next day.  As of today I still have not received the credit.  
[redacted]

The customer was contacted by Select Home Warranty and settle for an amount of 500.00, which should have been updated by the customer, they received a reimbursement form, signed it and sent it back.The check has been mailed as of 8/20/2015.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that it took a complaint to the Revdex.com to get any response from the company, and while I did not receive the amount I was seeking, I am glad the company admitted fault in the matter and was willing to refund some of my premiums. 
Regards,
[redacted]