Select Home Warranty

Select Home Warranty will not be charging the customers card going forward as the customer has cancelled their policy with us and they are a monthly, pay-as-you go customer.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

We have been trying to reach the customer with respects to obtain maintenance records in order to proceed with the claim. The customer is missing 1 year of records and...

we are trying to get in touch with them so that we can obtain these records. Once we receive the maintenance record that is required we can proceed with the review of their claim.

Complaint: [redacted]
I am rejecting this response because: this is the response the company has given to the vendor for months- I am requesting confirmation that they have spoken to the vendor regarding my claim not a canned...

response .  once they have confirmed I will confirm with the vendor that they have heard from them and will accept it then.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with Mr. [redacted] who is one of the director in the company and he asked me to go...

ahead with a contractor to diagnose my appliance and get it approved by him. But when I called the contractor and got it diagnosed, Mr. [redacted] said its an old machine and no point repairing it as it will cost them money and said he will cancel my agreement with them and refund me the money I paid to the warranty company. But I asked him that as per the contract if they  cannot repair then they should replace the appliances with a new one and he gave me so many excuses that we have to check how the appliance stopped working etc. The appliance technician already diagnosed the appliances and said it's mechanical breakdown which should be covered under my contract. And Mr. [redacted] still said the same thing that he will refund mymoney but dint want to replace or get it fixed which they should do as a warranty company. I had to pay the technician for diagnosis out of my pocket. Basically the warranty company doesn't want to spend money on WHT they promised and just refund the contract money as it is cheaper for them. I waited for a week and get this response. It's a rip off and going against the contract. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My complaint was not about me not understanding the reimbursement agreement, my complaint was about the agreement being incorrect and needing to be rewritten by...

the company.  On the phone the person I spoke with said that the form was being rewritten, which I hope it is, but for them to respond to the Revdex.com in a way that makes it seem like I simply didn't understand the form is misleading.  I didn't need the reimbursement agreement "re-explained."  The person that called me regarding this today said to simply cross out any section in the form that I didn't agree with, and then to sign it and submit it.  I have signed and submitted the agreement so that I can receive my reimbursement, but the agreement still needs to be rewritten and the current one needs to no longer be sent out to their clients.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is completely unacceptable, they send a company out that doesn't even test the oven correctly and then state that I habe to pay a second company to come out and do the work that the company that they sent out refused to do. This is the worst customer service I have ever had. This needs to be resolved by the warranty company.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did reach out to the customer. They do want to cancel the policy. we have waived any penalties and cancellation fees for the refund amount. They will receive a refund check in 14-21 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The business called to offer me a refund of my $75 cancellation fee.  Please note this was NOT a full refund, however I have accepted this as resolution to my complaint. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is totally false.  I reached out to them several times and they kept hanging the phone up on me.  Yes they did not reach out to me until this complaint was filed and why would I want to continue doing business with a company that hangs the phone up on you repeatedly and acts like its static on the line and hangs up on you then doesnt pick up the phone.  They also take claims then say the claim was never submitted.  Their business ethics is horrible and that did not handle the claim in the time stated in the contract therefore, They are in breach of contract.  I want nothing to do with this company and want my money refunded.  This is the only action that will resolve this matter
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty lists in the terms & Conditionsthat a customer can secure their own contractor, we offer this option tocustomers, as some of our technicians can be busy or not have availability.At this time we do not cover leaks of any kind on the refrigeratorand filled our part of the contractual obligation regarding the claim.We did acknowledge the customers concerns for the way theclaims may have been handled and are working on improving some of those issues.Select Home Warranty has reached out to the customer andwould be more than to discuss any matters regarding the claim and techniciansin his area at any time.

Select Home Warranty will be contacting the customer to clarify the mater with the fridge, we have also sent a Release Form for the 60.00 reimbursement, once the customer signs the release and returns it we will immediately send the refund.

Select Home Warranty has advised the customer that the HVAC unit is not covered under the policy as it has a Freon Leak, if the customer does not agree with the diagnosis they are more than welcome to secure a local technician for a second opinion and we would be more than happy to review it.

Very happy to say we received the check on Saturday for $95. Thank you for all your help.  We still do not recommend Select Home Warranty because of their horrible service and lies about calling us back and response...

time with payment on a simple issue.  I firmly believe if we had not had your help we might have never received our check.

Please refer to section 6.4.11 of the customers contract: 6.4.11. Refrigerator's Ice Maker. This Agreement covers all components and parts. EXCLUDED: (i)Stand alone ice maker, (ii)dispenser,(iii)valves(iv)water line. The contract clearly states that dispensers are excluded. The customer has...

already requested to cancel their contract and their request has been processed per section 13.2. As soon as their refund check is issued it will be mailed out to them.

Select Home Warranty spoke with the customer on 01/14/2015 and discussed the coverage for the claim regarding the dishwasher, the customer requested to cancel the contract.The customers request for cancellation is being processed at this time.

Complaint: [redacted]
I am rejecting this response because: It has been a long process with the warranty company and I feel comfortable closing this ticket once this issue is totally resolve. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this message was try to reach me, not the settlement. I have...

talked to Mr [redacted] and am waiting for the payment check. I'll accept it once I receive the check from Select Home Warranty for the agreed amount. Thanks 
Regards,
[redacted]