Select Home Warranty

My claim # was [redacted] and I accepted the in the last reply but the update is THE CONFIRMED APPOINTMENT FOR MONDAY, SEPTEMBER 18 AT9:00 AM THE TECH CALLED ME SUNDAY NIGHT "HE FORGOT HE HAD A DR'S APPOINTMENT AND COULD NOT COME" THIS WAS AFTER I SPOKE WITHHIM AND HE STATED TO ME "I DO NOT MAKE APPOINTMENTS THAT I CANNOT KEEP", now I cannot get him to reply to my messages as to when hecan come out again! this business name was [redacted]  ###-###-####. I guess they waited to after a favorable reply wassent. This matter has not been solved. Thank you very much.

Select Home Warranty spoke with [redacted] on August 4th and they stated they were waiting on a final check and they would finish all jobs.The customer called us and we rectified the matter,t he technician assured us they would be out to the customers home to finish the job.We have not been...

updated by the technician nor the customer.

Complaint: [redacted]
I am rejecting this response because: The only response that I will accept from them is a payment in the amount that they owe me. 
Regards,
[redacted]

The customers reimbursement check was already mailed out last week check #[redacted]. The check was mailed to: [redacted] as they had initially requested. Their refund check should arrive any day now.

We did speak with the customer and are issuing a full refund.

Complaint: [redacted]I am rejecting this response because: The "refund" check issued was for less than half of the refund due. The contract originally signed was for three years. I used up only about 7 months of...

it.  Select claimed that certain repairmen performed work at my home. They billed me for those "repairs". Those allegations are totally false. Those repairmen NEVER showed up to my home and cancelled on me after scheduling appointments. In fact, one company never even canceled, just decided to not show up despite me waiting at home for an entire day! After calling the company the following business day, they confirmed that the technician never made it out to my home but did not give any reason. Select claimed that they paid out to those companies when in fact NO work was performed and No companies showed up.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't have any confidence that they've...

cleared this issue up given the calls I've made and their continued mention of the refund being sent to the new home owner. Even the e-mails I've received are addressed to "[redacted]" (new home owner) although the refund is due to me, [redacted] Even on my last call to Select Home, I was told that the check was sent to Mr. [redacted].I would like to wait until I receive the refund and that it is made out to me, rather than [redacted] before accepting their response.I appreciate all of your work and attention to this matter. It has been frustrating dealing with this company not to mention their poor customer service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your email.Yes, I would like to cancel the policy with select home warranty today because they never really want to take care of their customers. They should make a refund and also pay the $95 for the microwave
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The Business called me and told me that they had approved my repair for 100 and that they only install standard grade thermostats.  I had a reprogrammable thermostat and standard grade for that thermostat is less than $100.  So I could have gotten something comparable to what I had.  In fact, the thermostat that was installed was only $20 dollars but the installer billed the company for $100.  The business told me that the company ripped them off and that I needed to contact the installer directly.  That I should have informed them before they paid the installer.  I had called them immediately but the company did nothing about it. 
Regards,
[redacted]

Select Home Warranty is pleased to hear that the customer has received their payment and wants to apologize for any inconvenience in this matter.

Although the customers claim was denied they did receive service from our company. Technicians were dispatched to the customers home to obtain a diagnosis. In addition to the customer paying their service fee Select pays the balance of their fee on these claims. The customer is not eligible for a full refund. No additional funds are due at this time.

We spoke to the customer about her experience with us. We have agreed to cover her claim for $273. We have already issued a credit back to her card which can take 1-3 days to post to her account.

We spoke with the customer and gave them an option for a claim reimbursement or full refund. The chose a full refund and this was already done.

The customer was refunded as per the policy terms. Please see section 13.213.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty...

(30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty. The breakdown is as follows: Used 23 Months @ $45.84 per Month = $1054.13; Add Cancellation Fee of $75 = $1129.13 ; Subtracted from original payment of $1149.99; Totals a Refund of $20.87 The policy is now canceled

I am rejecting this response because:
The company has issued my a refund because due to them lying and being unethical I cancelled my policy with them. They only refunded 350 which was the...

cost of my renewal of the policy I had recently paid. They did not do anything about the claim that was submitted prior to cancellation of my policy and me requesting a refund. They are trying to say they refunded me so now they can't do anything. I was also told if I sent in the invoice of the technician stating it was normal wear that they would review for possible courtesy reimbursement. They did not do anything but say there's nothing they can do.

I feel...

like I was mislead about this warranty when I purchased it from select home warranty. I have already paid for 39 months of coverage, plus $90 out of pocket for deductibles on 2 service calls when I am only supposed to pay $45 per claim, them was told that I would have to pay $475 out of pocket to get my furnace repaired then select would decide how much they would pay towards the repairs, this is not at all what I agreed to, besides I purchased the warranty , but I personally feel juilted, I decided to purchase the warranty after purchasing my home because I knew that money would be tight after the purchase of the home now I am stuck without heating! I should not have to settle for a pro rated amount!

The customer was advised that if they would like a 2nd opinion they would need to hire their own technician as the diagnosis is valid. If the customer is questioning the diagnosis of our technician they need to hire their own and submit a diagnosis for review. The customer spoke with Mr. [redacted] on 4/5/17 and specifically stated that he does not want to cancel his warranty therefore his monthly April installment was charged. If the customer wishes to cancel their warranty we are more than happy to refund his April installment accordingly. If the customer would like to have their warranty remain active and proceed with the claim, they will need to hire their own technician for a second opinion as the current diagnosis still stands.

We have already approved the customer for the policy limit.

filed the first one and Select Home Warranty apologized and stated they would send me the money they owed me.  I was given only 1 week from the email...

response from Select Home Warranty to conclude the complaint with resolve through Revdex.com.  Within that one week, which is a small turn around time to receive a check, I was unable to respond that Select Home Warranty did not send me the check they stated they would.

We did already refund the customer according to the policy terms. We have reached out to the customer and have explained this. We did offer to waive the $75 cancellation fee. the customer hung up on us.