Select Home Warranty

Customer has been refunded in full.

I am rejecting this response because:   They are offering 250.00 for a claim over 5000.00.   I believe they have no plan on paying the claim, so now I have to pay it the repair costs.  So, why buy a warrantee program if they wont pay for the items you bought the program for.  I feel I've been ripped off.

We have refunded the customers card $200 as requested.

With respects to the customers A/C claim. We were never provided with invoices of work performed. Please submit so that we may review and advise accordingly. With respects to mold, that is not covered under our agreement. No additional funds due at this time.

We do apologize for your experience but the terms of coverage are clear followed for all your claims.

The customers claims were handled according t the policy terms. The customer requested to cancel.The customer is not eligible for a full refund. The customers refund amount according to the policy terms would have been $31.02.We have gone above the policy terms and did not deduct any claims paid out...

in the pro rated refund.We have given them a refund of $190. We have gone above the policy terms for the customer.

The customers refund check has been mailed out to their property address check #[redacted]. They should be receiving this check within the next few days. No additional funds due at this time.

we did speak with the customer and have sent him out the reimbursement form .

Select Home Warranty offered the customer cash in lieu for the dishwasher repair.  We offered the amount of 100.00 as the repairs were not cost effective,...

the actual repairs were more than the actual unit is worth.Please review the follow from the Terms of Agreement:(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;(iv) Select the manufacturer, make and model of any replacement parts used in the repair of the defective system or appliance; and(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You.We are more than willing to work out any concerns on the pricing and provide clarification on the cash in lieu procedures and determination.

THe customer purchased the policy on 12/09/2014, that is when the check was received,when a check is received from a customer a note is placed on the account and an email is sent to the customer with the policu guideline.The customer placed a claim on 11/19/2015, we advised the customer that we did...

not have a copy of their signed policy, the customer purchased a policy for 599.99 and never checked on the matter to see if we received the payment or stated they neverreceived anything from Select Home Warranty.This is a service purchases, it is the customers responsibility to let us know if they have not received any documentation after the policy has been purchased we have no way of knowing if it was received after we sent it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the refunds are made.
Regards,
[redacted]

I am rejecting this response because: Again the first time I try to make a claim, they can not provide the service that I...

paid for.  They also were unwilling to return my calls as they stated.  I would not have cancelled my policy if they were able to provide the service that was contained in the contract that I signed.  They claim I was covered for 10 months but that is only because I did not need any service.  The first attempt that I made to secure there services showed their inability to provide those services.

Mr. [redacted] spoke with the customer and they accepted the $150 reimbursement for their claim. As soon as we receive the signed reimbursement form from the customer we will proceed with issuing the check for the $150.

Mr [redacted] spoke with the customer and informed the customer that her refrigerator claim was denied. As a courtesy the customer was offered an approval towards a replacement refrigerator and they refused. The customer subsequently requested to cancel all of their warranties in place with us. Their...

cancellation request has been processed per section 13.2 of the warranty. They should be receiving a check shortly.

THe customer has already been contacted by Select Home Warranty and the matter has been resolved.

All of our warranty terms and conditions are present on our website for anyone to review at all times. In addition the customer was emailed a copy of their contract when purchased. If they do not have it we are more than happy to send out another one. Currently this customers claim has been denied per their warranty terms and conditions. No additional funds are due at this time.

Complaint: [redacted]
I am rejecting this response because: Select has chosen to pay ONLY part of the claim. They refuse...

to pay the FULL amount for the claim that was submitted. They will only pay $ 288 out of the $ 627.50 that is owed. Select still refuses to process the other claim for $ 2750 that I have submitted. Each time I call Select chooses a different reason NOT to process and pay the claim for $ 2750.So, Select has chosen NOT to pay the full amount for each claim. Select wants me to settle a small portion of the work that was done to repair a heating system in which I have a warranty on. I will be out of pocket $ 3089.5
Regards,
[redacted]

I am rejecting this response because: I still have not received my full refund and I'm being penalized for an ice maker that was damage doing my coverage with this company

We have made an attempt to contact this customer and have sent them an email requesting a call back. Please contact our office and speak with Mr. [redacted] so that we may proceed accordingly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm currently awaiting refund of my prorated contract including the $75 cancellation charge which they agreed to waive. 
Regards,
[redacted]