Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We just received a check for $780 in the mail today.  We paid $1035.00 for 3 years.  We signed up on May 6th of 2015.  Coverage did not start for 30 days.  We asked...

for a refund early in September 2015.  Even giving the benefit of the doubt that is 4 months, June, July, August, and September.  Each month would have been $28.75 times 4 equals $115.00  If you subtract this from $1035 originally paid, the refund should have been $920.00.  We got $780.00.  That is $140 short of what we should have gotten.  We expect a check for that.

The policy limits are clear. please see section 9.1.2 , there is a $150 for this claim without proper records.You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such items. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00.We have already gone above the policy terms and approved $200. No more approvals are due at this time.

We have already gone above the policy terms and gave the customer a full refund. He is not owed any additional money at this time.

Unfortunately, the customer is not eligible for a higher amount as they have reached their cap amount. The maximum allowance is $82 since the customer has already reached their cap limit.

A full refund has been put back to the customers card.

Complaint: [redacted]
I am rejecting this response because:
Business failed to provide a fix to broken AC within time window promised. This was not the first time this happened but staying in 90+ F heat without AC forced me to cancel the contract and seek professional/technician help outside of the contract. This business has very bad coverage of technicians. The ones they have are poorly paid and hence they never trying to fix the problem in the correct way.Regards,
[redacted]

A $200 credit was already put back to the customers credit card on 6/8. This can take 3-5 days to post to the account.

Just look at the pictures I have uploaded from under my sink. I have my daughter here breathing in this mold.  This has been going on...

for months.  I also had to pay some money to RTP heating and cooling 180 . 00 dollars to fix my AC and the company did not pay him anything so he calls me for the balance.  We were in our home for 2 months in the summer without air conditioning.  They didn't do anything for me at all until I had to get the Revdex.com involved and still have to by my own dishwasher.  I want this moldy wood fixed and my money back.  I would not be in this situation if they did not send the company called fix and go (who went out of business due to terrible service and numerous complaints).  Fix my wood and give me my money back..This company is total rip off.  They take your money and don't fix anything...we are getting sick from this mold.  Next step will be getting a lawyer involved. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We do not have a copy of the check as it was already mailed. The original check was mailed to the title company. We have mailed this check to the property address [redacted]. If you do not receive it in 10 days you can reopen the case.

We have upheld  our end of the contract. The customer was approved for the policy limit. there are no more funds due at this time.

Select Home Warranty is more than will ing to resolve the matter, if the customer will not contact us there is no way to see what may be oweds, as the customers account is not showing that any refunds are due.

The customer has been approved for the maximum allowance of $150 towards their claim per section 10.1 of their contract. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution remains outstanding until check is received since I paid by credit card and no refund was posted back to account. Notice from business indicated 2-4 weeks for delivery. Will consider resolved once refund received.
Regards,
[redacted]

The customer has been issued a refund directly back to their card as of 2/16/2016.

The customer has been issued a full refund. The refund was issued directly to their original form of payment. The customer should be able to view the refund on  their credit card statement within the next few days.

Please see below breakdown of customers refund: Charged 31 Months @ $41.67 per Month = $1,291.65; Add Cancellation Fee of $75.00 = $1,366.65 ; Also Less Claims Paid/Owed of $85.00 ; Subtracted from original payment of $1,625.01; Totals a Refund of $173.37.  The customer did speak with...

someone in our office on 9/15/17 and they will be receiving a check for $75 as they waived their cancellation fee after the customer had already received and cashed their refund check (enclosed). This customer had cashed their refund check already which shows that they have accepted the refund amount. The customer will be receiving an additional check for $75 for the waived cancellation fee which was approved to the customer on 9/15/17. No additional funds are due at this time.

I do apologize but unfortunately, we do not have any technicians who are available to go out to the customers home for diagnosis. We can offer the customer one of two options, 1) approve $250 towards the replacement/repair of their stove of 2) have a full refund processed to the customer. Please let...

me know which option you prefer so we may proceed accordingly.

Per the diagnosis received from the technician it was determined that maintenance records and pictures were required to review the customers claim. The customer submitted maintenance records which were not valid. Therefore, the customer has been approved for the maximum allowance on their claim...

which is $150.

Select Home Warranty has had to pay the technician for the diagnosis at the customers home, we have already refunded them for the policy, but we are unable to refund for work the technician has done.