Select Home Warranty

Select Home Warranty has been in touch with the customer and offered the customer 75.00 they have signed the Reimbursement agreement, we will the check on Friday, August 14 2015.

We did speak with the customer and the technician. Veteran appliance was sent a work order to go out.

The pictures were clear and the motor was rusted out. The customer is not eligible for the amount he is asking for. He has already been approved for the maximum available for this kind of issue.

We wil send a check for a full refund of what the customer paid for the policy. We have gone above the policy terms by doing this. Please allow 14-30 days for check to arrive,

The customer was informed by someone in our office that they need to call the contractor to obtain appointment availability. A contractor was assigned to the claim and they were informed that they would need to call them to discuss the schedule. Below is the contractors information if they need it...

again: [redacted]###-###-####.

Customer has been reimbursed $200 directly to their original form of payment. Attached a copy of the receipt showing the reimbursement has been issued.

In their response they say they do not cover a water heater issue. I don't even own a water heater, I have a tankless heater and my reason for contacting them was due to my water not running correctly in the house with an unknown reason why. They originally told me to call the water company to which I did then they asked me to call my own plumbing company instead of waiting for theirs. This is the most inappropriate run business I have ever dealt with.

Complaint: [redacted]
I am rejecting this response because:The contract states that the primary a/c unit is covered Which is the one that is on our down stairs floor our main level.The Unit that this company is trying to cover would be our additional A/C unit.Plus the "Check" they are talking about doesnt even begin to cover the damage for that unit .We were never informed or even asked about the number of A/C units we have or which one was our Primary one..So being that the primary floor is covered in the contract,We are not accepting a check for our addoitional unit because as this company states we do not have a plan for that one.I believe this company needs to read there contract and also read all the complaints on your site.I will not let this go the next step is a lawyer ..It seems unprofessional for them to try to give us hush hush money in attempt to settle a dispute.If they are going off the contract they are trying to cover the wrong A/C unit .Even though our A/c units work together to cool one house ...
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is not in my contract with select .  I am only going by the contract which I signed with select home warranty, not their office policy which is NOT in the contract.
Regards,
[redacted]

The customer placed a claim for a leaking water heater. The policy does not cover leaks. Please see section 6.2.7 of the policy "This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components...

and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps" the customer requested to cancel and refund check was already sent. There is no more funds due at this point.

The customer has already requested to canceled the policy , we have already processed a refund. The customer should be getting a check in 7-10 days.

To diagnose the customers claim a licensed plumber is not required. If the customer does not accept the contractors that are hired by us to diagnose their claim, the customer can secure their own technician to submit a diagnosis for review. Please advise if you would like to have your own technician...

diagnose the plumbing claim so that we may send you the instructions.

We had requested that the customer provide us with copies of maintenance records on their unit. The customer provided us with a letter from the technician which was subsequently rejected as they were not maintenance records as requested. Because the customer is not able to provide us with proper...

maintenance records on the unit we offered the customer $200 towards the unit which is more than the $150 cap we normally offer.

Complaint: [redacted]
I am rejecting this response because:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px 'Times New Roman'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} span.s2 {font: 13.0px 'Times New Roman'; font-kerning: none} Select continues to creatively mine the ambiguity of the contract drafted by Select in an effort to deny my legitimate claim.  My original Revdex.com complaint on November 15th correctly quoted the relevant clause of that contract with its twenty day waiting period and the reference to the five-day credit card delay.   In no correspondence prior to my complaint has Select ever suggested that five-day delay was other than from the presentation of the credit card.  Select’s own repeated incorrect counting of the days to the effective date never included any consideration of an additional period beyond the twenty-day delay.   Prior to my Revdex.com complaint, Select asserted that the delay specified in the contract was thirty days and not the contract’s actual twenty days.  In Select’s initial response to my Revdex.com complaint they again asserted the effective date “…shall begin thirty (20) days following…” and went on to assert the effective date was November 10th (incorrectly counting days on the calendar).   It was only after I provided a graphic calendar displaying the days and counting them for Select that Select arrived at the new interpretation of an additional credit card delay.  Select has calculated the effective date multiple times and NEVER added days for the credit card clause.   Select drafted and employed an ambiguous contract.  They incorrectly attempted to assert a thirty-day waiting period rather than the contract’s twenty-day waiting period.  They have twice accepted my claim only to subsequently reject it.  Given multiple opportunities to calculate the effective date of my policy, Select never included any additional days beyond the contract’s twenty, although Select failed to actually count calendar day.   It wasn’t until I provided a graphic calendar counting the days from my contract’s inception to the effective date that Select finally arrived at its new assertion that they needed to add five more days.   It is very hard for me to see Select’s actions as other than a blatant effort to deny my legitimate claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the freon leak was another claim that I filed last month.  My ac is not working at all now and I just filed this claim on Monday 8/15/16 and no one has come out or even scheduled an appt to look at ac.
Regards,
[redacted]

The customer requested to cancel after they were not happy with a reimbursement amount. We have offered to waive the $75 cancellation fee. We have gone above and beyond the policy term for the customer.

I am rejecting this response because:I was only refunded 175.00 out of 432.00. I am requesting a full refund for extremely poor customer service and not been...

truthful in your selling practices. I was told at the time of purchase that my Entire AC units would be cover accepted for Freon recharges. When I requested AC service I was given a contractor who did not have a working business telephone number. Contractor contacted me 48 hrs later, showed up with no identification or license, no name tag, no uniform and dressy tacky. He Checked my unit and said I need Freon and he would install at $60.00 per lb x 3. I asked him what happen to the Freon and he said it leaked out and I said why would you charge me 180.00 for it to leak back out. Then He said it may not be a leak but he would have to call AHS to get authorize to check for a leak. So I said so you don't know what is wrong with my unit weather its leaking or not could not be determined. His cell phone did not work after 4 times, so he ask if he could use my cell to call.... I called on his behalf and while waiting for someone to pickup up his cell started working vs droping the call. Soon as we got a associate on the line they started fussing at him saying his telephone number is not working and that they had tried to reach him for 48hrs. They said a customer had called in complaining and told him that's not acceptable not to have a working number. While they argued back and forth I told him I would be inside my house. Shortly afterwards he said they did not authorize the leak check and they would call me. Well after all of this had happen I did not believe nothing this guy told me. I told him once AHS called and confirm what he said I would paid the service fee. After waiting 35 mins AHS never called and I went outside to talk to the contractor and he had left. I called AHS and request to speak to a supervisor about this experience and was told no supervisor was  available. They inform me that a supervisor would call be back in 24 hrs. after calling back in after 24hrs  I finally received a call back almost 3 days later. This was a terrible experienceand very miss leading and design to ripped the consumer off. I'm asking for a full refund due to false information at the time of sell before the warranty was sent and extremely bad service from AHS and there contractors.

Select Home Warranty and advised that to expedite the claim process they could secure their own technician, the customer refused, they also stated they did not want to cancel the policy they just wanted to file complaints against the company.We did off an alternative to making sure their claim...

is taken care of but the customer refused.

The customer had already signed the reimbursement form accepting that amount. No additional funds due at this time.

The customer placed the claim for the HVAC System on on 07/07/2015, they stated that the unit was not cooling and dripping water, we sent a HVAC Technician as per the customers description of the issue.We spoke to the technician on 07/23/2015 and they stated that the customer has a clogged drain...

line, they tried flushing it and it will not clear, they stated that they customer would require a plumber.The issue we were initially advised of, was a unit not cooling, not that the unit had a clogged line, we advised the customer that  logged drain lines are not covered under the warranty, and they would need maintenance to address the issues. The customer then placed two claims for their appliances, the microwave and the dryer, the customer stated that the technician did not show up after their scheduled appointment.We would like to apologize for the technicians actions and we were in the process of assigning a more reliable technician , but, the customer requested to cancel before anything could be done.The customers' request for cancellation is currently being processed.