Select Home Warranty

The customer has been approved for their claim. The customer has signed the reimbursement and their check is going to be mailed out this week.

Complaint: [redacted]
I am rejecting this response because:The charge has NOT yet been refunded to my...

accountThe complaint was NOT about money paid, rather about, at best, neglect on the part of the salesman or, at worst, dishonesty on the part of the salesman.  A 30 day cancellation policy does NOTHING for consumers who are unable to understand contract language and are basing their decision to buy on inaccurate assertions made by sales representatives.  These people will continue their policy through the cancellation period and will not realize their mistake until submitting a claim for an asset not covered by the plan. 
Regards,
Lisa [redacted]

Complaint: [redacted]
I am rejecting this response because: You mentioned contacting my contractor, Please call him. He is the one who gave the records when I asked. My first complaint was Select did not want to pay again.  I had a front bearing replaced was one claim paid out. Then a diff bearing went out and they did not want to pay saying same issue. Their contractor did not even want to deal with them cause his claim to me was Select never wants to pay their contractors and that is why he refused to work them again. It took over a month of me constantly calling regarding no response from contractor and same from select.  I finally had to hire a contractor of my own and pay out of pocket.  I did my research and Select has hundreds of complaints for same issue.  I did not try to commit any fraud of any sort as I had to pay money out for a new heater. The fraud is with Select home warranty. They advise will cover any unit regardless of age or condition. When you sign up that is the statement you give.  If I just bought this house I would not have records from previous owners.  So this case you would never pay but the consumer pays for the service not knowing nothing will be covered. You wanted to contact my contractor to prove he did the repair, so contact him.  He can prove he is only one to work on my units over the years.   Select is fraudulent in their service and refuse to pay out.  Select did not even offer to pay half of my amount. All they offer is $100.  I read the claims against them and same issue as I have. Why are we paying for a service that they state will cover until when it comes time.  AGAIN YOU CAN CLEARLY SEE MY  UNIT HAS BEEN MAINTAINED AND CLEANED.  Who are you to say you don't like the sequence and automatically not pay a claim I have paid service for.  Select false advertises their warranty. a 14 year old unit would not last this long with out being maintained or cleaned that is just a fact.  Numerous contractors state they have the same problem getting paid and that is why they are not prompt on call backs. I was told even by their contractor to find another warranty company to deal with cause this will keep happening. I am asking for a reasonable decision.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have different definitions of "working." At this point, when turned on to cool, heat shoots out and makes the apartment even hotter when the A/C is on. There is no cooling effect whatsoever. It reaches up to 120 degrees in Phoenix, AZ. It was 117 degrees just the other day and it is only June. The A/C is absolutely 100% not working. I was called this morning and they once again insisted that my A/C works and is just old.
Regards,
[redacted]

Both charges have been put back to the customers credit card. please give it a few more days to post.

when I did have the policy in effect was when I qualified for the claim and the date it was cancelled followed the time I sent in the claim. the business claims they never received my receipt for the microwave credit however they promised to fix it and did not instead they promised 100.00 which they are backing out on.  further I have not received any refunds on my credit card at all. they are lying when they say they returned my money for the policy premiums.    
  I have had to go to a pulmonary specialist due to my air conditioner not being functioning.  the company refused to provide me with a technician to repair the air conditioner system . they told me to FIX IT MYSELF , and wait for a possible refund. this company is illegal and scandalous, and should be subject to criminal charges for fraud and embezzlement.

The customer cancelled the policy once we asked the cusotmer for maintenance records, the cusotmer has not had any maintenance performed on the unit and we approved them for 150.00 per the Terms of Agreement.On 11/17/2015 we assigned a technician to the customers home and they stated they did not want tot work with the customer any further and would refund the 45.00 to the cusotmer as they do not want to deal with the customer anymore.The customer got a local technician to go out and assessed the unit needed a control board for a blower motor, we requested maintenance records per the Terms of Agreement, and the customer requested to cancel.Select Home Warranty has refunded the customer on 12/29/2015.

The customer is not canceling, We are sending out a technician.

Per the diagnosis received from the customers technician [redacted], the unit needs maintenance related repairs & freon. Both of these items are not covered under the customers contract. No additional funds due at this time.

Select Home Warranty does apologize for any inconvenience regardingterms of our contract.We send a copy of the Terms & Conditions along with theactual contract for a customer to review within the first 30 days before thepolicy goes into effect.In this time we encourage customers to call us with...

any questionsor concerns regarding what is covered and what is not.We received a signed contract that was sent into our companyon April 18, 2014 that [redacted] agreed to the Terms of the contract.Select Home Warranty is always available to address anyquestions regarding the Terms & Conditions regarding coverage.We do hope that in the future that we can better serve the[redacted]s’ as it is not our business practice to take advantage of any one.

The customer has seeked legal assistance , we are limited to the information we can state as the we have not heard back from the customer or the customers lawyer.The customer has been offer the maximum amount allowed for not having maintenance records which is 250.00.The customer was provided the Terms Of Agreement which clearly state we do require maintenance records, if the customer did not agree with providing maintenance on their unit they could have not signed the agreement and received a full refund within the first 30 days during the grace period.The customer is being offered the max amount that is allowed for this claim, we will wait to hear from the customer or the customers lawyer

The customer returned the reimbursement form on 05/29/2015 for 189.00 and the check was mailed on 06/09/2015, we advise customers that it can take up to 30 days to process due to the fact thatwe have more than one customer to service at a time.

The customers refund check was mailed out to them on 10/24/17. The customer advised us that they did not receive the check. A stop payment is currently being issued on check #[redacted] and a new check will be mailed to: [redacted], VA 22192 which is the address the customer provided. No...

additional funds due at this time.

Please refer to Section 6.2.7:Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater. This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover...

the following list of modules, components and parts relating to the water heating system: (i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumpsPer the diagnosis from the technician the water heater was leaking and therefore that is not a covered item. If the customer would like to cancel their contract I can have that processed for them and they will be refunded the current monthly installment. Unfortunately, the customer is not eligible for any additional funds past that installment amount. Please confirm so that we pay process your request.

Complaint: [redacted]
I am rejecting this response because: Talked with Select - only refunding $150.00. Waiting for form to sign....

 Stating their policies are online and my responsibility to read before signing. I have cancelled the policy - Warning others Do not us the company. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
AS I MANSION ON MY COMPLAIN THEY DO NOT WANT TO PAY MORE THEN $125 FOR A BUILT IN MICROWAVE SO I HAD TO BUY ONE COUNTER-TOP BUT IS NOT ONLY THAT THEY DENIED TO PAY FOR GARAGE DOOR AND AC UNIT. PLEASE REVIEW THE ATTACHMENT.   
Regards,
[redacted]

The customers reimbursement check is scheduled to be mailed out this week. If the customer still wishes to have their contract cancelled please confirm so we may proceed accordingly.

Select Home Warranty has refunded the customer in full as of 4/24/2015

Select Home Warranty has sent a technician tot he customers home and has only charged the customer for time they did have coverage for, 3 months.The customer cancelled the policy due to the fact that they disagree with the Terms of Agreement regarding the 90 Day cap of 150.00.The cusotmer was provided with a policy which they signed and initialed that the agree to the Terms of Agreement.Select Home Warranty has been more than fair in the cancellation process. See Below:0. Select’s Liability.10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment(hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer.

Select Home Warranty has been in contact with the customer as of 5/7/2015, and advised the customer to send in their invoice for review.