Select Home Warranty

The customer has agreed to accept the 150.00 for the claim, we will process the reimbursement and expedite the payment to the customer.

We will send a check.

We did speak with the customer and helped with the claim.

The customer has been approved in full for their pool claim.

The customer spoke with a representtaive yesterday and the customer will be hiring their own technician. The customer was informed of the process and will submit the necessary paperwork. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of 9/29/17, the disputed amount has been transferred back into my account by Select Home Warranty. While I accept this response, I still warn anyone before doing business with this fraudulent company as evidenced by my stated experience.Regards,
[redacted]

The customers $400 reimbursement check was issued and mailed out check #[redacted]. They should be receiving it shortly. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We spoke with the customer and helped with a  reimbursement for the claim.

Normally the checks take 30 days. we have refunded the customers credit card ending [redacted]  instead. The credit should show in 1-3 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accepted their offer of $300. This is not satisfactory to me but appears all they are willing to...

do. Select Home Warranty is a terrible company to deal with.

Select Home Warranty would like to apologize for the misunderstanding on our part.We will immediately contact the customer to resolve the matter and assist in any way we can.

I am rejecting this response because: I was told a refund check was mailed out on 12/22 15. As of today 1/8/16 I have not received the refund. No one at the company is responding to my inquiry in...

tracking the check, how it was mailed- which it should have been overnighted considering the difficulty. The 2 days for holiday mailing would cause sure a great delay. I have 2 family memebrs who works for the postal service - I doesnt take this long.

Complaint: [redacted]
I am rejecting this response because: In  my initial conversation with the salesman [redacted] I was told that Select Home Warranty would cover the cost of any repair to my home excluding structural damage, all appliances, plumbing , electrical would be covered. If any items could not be repaired, they would be replaced.In one issue my stove could not be repaired,,,, they offered $125 to replace it. Impossible!From the beginning I had extreme difficulty getting a service tech to come to my home. Twice techs arrived $45.00 per trip were paid by me for the visit, they left and NEVER returned., $90.00 totally wasted.After many unpleasant experiences I ask for a refund on the policy, I was promised a refund from a manager, Mr, [redacted]. Finally I received only $425,00 for a policy that I had paid $1499.97 for.I am due a refund of the difference less $240.00 =  $1259.97They added ridiculous fees and charged me for months that the policy was not in effect.Please help me collect from this unscrupulous company.
Regards,
[redacted]

We did speak with the customer and approved a reimbursement.

Select Home Warranty advised the customer that we would be more than happy to assist her with her claim once we have sufficient documents. The invoices were from Always Absolute Air Conditioning, which the invoice numbers ran consecutive for 4 years ofinvoices, we also noticed...

the invoices did not have proof of payment.  Select Home Warranty requestedcopies of receipts from the customer for the services rendered =, the customer produced 4 receipts that ran concurrent, again, for four different years. Select Home Warranty reached out to Mr. David Smith, the technician and/or President of Always Absolute Air Conditioning andwas asked about what type of maintenance was performed and additional information that could assist thecustomer with their claim.  The technician was non-cooperative and stated he would not give me his name nor any information, he stated "we will see you in court", in reference to the customer and himself against Select Home Warranty.The customer is a monthly and is not entitled to a refund at this time.  The customer is more than welcome to contact us directly to discuss her cancellation, as we did not receive a cancellation request from the customer after we discussed the cancellation process of monthly customers.Please acknowledge attached receipts and invoices from customer.

the customer has already been fully refunded back to the credit card.

The customer has been informed several times that their claim was not a covered issue. The customer was informed that the issue was a valve problem and it is not covered per section 6.2.7 for their warranty.6.2.7 Water Heater. This Agreement covers all modules, components and parts of the water...

heater necessary to the functionality of the water heater. This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and parts relating to the water heating system: (i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumpsNo additional funds due at this time.

Select Home Warranty has mailed the check to the customer as of 1/28/2016.

We can proceed with transferring the customers warranty to their new property. Can you please confirm what the new address should be so that we may update your account accordingly? In addition, is there a new phone number that we should update on the account? Please let me know as soon as possible...

so that we may process your request.