Select Home Warranty

The customer accepted to be reimbursed $119 and signed the reimbursement form yesterday. A check is scheduled to be issued for this claim already.

The customer will received their reimbursement and we will be in contact with the customer to address any issues to come to a resolve.

The customer was sent check #[redacted] - 818.34 on 09/30/2015 and cashed the check on 10/13/2015.The customer then placed Dispute Case [redacted] for 525.00,The customer has received all refunds due from Select Home Warranty.

Complaint: [redacted]
I am rejecting this response because: I have sent them an e-mail back stating that after reading their contract that I feel that they have made a breach in contract due to...

their failure to address the situation in a timely manner. In there contract it states that they will assign a service technician within two days if the claim is made during the week and four days during weekends and holidays. First of all, I had to make two claims on the same issue because they apparently lost or could not find the first one. Then, it took them over two weeks to tell me that they could not find a technician to fix it. They suggested that I find a technician that would take the home warranty and they would authorize them to do a service call. They did offer for me to have the service done and they would reimburse me and I told them that I did not have the money to do that. That was the whole purpose of buying a home warranty. I feel that I should get my money back that I paid for the contract minus any service fees for the technician that did eventually come out and look at my issue.
Regards,
[redacted]

The normal process is to send a check. We put it back to the card so you don't have to wait. This has already been done and you policy has been cancelled. All we have done here is expedite the process for you.

We have refunded the customer back to the card on file.

Select HOme Warranty will be in contact to further explain why we are unable to provide a full refund for the policy

Select Home Warranty only received the customers request to cancel on 1/14/2016, we have been calling them everyday since then, as they paid by check not a credit card.

Someone from our office spoke with the customer yesterday. The customer informed us that they will be calling us back with their decision as to cancel their contracts. As soon as the customer calls us back with their decision we process their request accordingly.

The customers reimbursement check will be going out Monday morning.

We have tried to reach out to the customer to help with her situation. We are prepared to offer a good will reimbursement for some of her claim. The customer may call [redacted]

We have credited the customer back in full to the credit card on file.

As a courtesy to the customer we went ahead and waived their cancellation fee. As soon as the customers check is issued it will be mailed out.

We have gone above the policy terms and approved a $200 good will reimbursement for the customer.

Complaint: [redacted]
I am rejecting this response because we have not received a...

reimbursement form in the full amount of the garage door opener. We have only received a form for the amount of $150.00. Therefore, the complaint is not resolved. The garage door opener is covered under 6.3.7. Select Home Warranty is continuing to honor their own contract. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Totally bogus advertisement and Completely UNFAIR!!! Good Luck with your company Sir/Ma'am!!!
Regards,
[redacted]

The customer spoke with one of our Managers on 09/16/2015 at 5:57 pm and the customer stated that they did not want to cancel their policy, we agreed.

Complaint: [redacted]
I am rejecting this response because: I was told by a manager, Mr. [redacted] that that they would mail me a check immediately for $600.00 as soon as they received a signed release by email, which I sent on 12/4/15. As expected from the company, I have not received any payment.  Am I surprised? NO
Regards,
[redacted]

Select Home Warranty does not cover sensors, we advised the customer that if the unit has to to be upgraded to meet state standards, again that is not the responsibility of the warranty.The customer would be responsible for any upgrades for state requirements, let alone a safety sensor, we cover...

mechanical components such as the motor not sensors.

The customer cancelled their contract after 30 days, the cancellation procedure is clearly listed as follows:13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule pageaccompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has beenprovided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will becharged and any service costs incurred by Select Home Warranty. The customer was refunded accordingly, per the Terms of Agreement.