Select Home Warranty

Select Home Warranty has issued a full refund to the customer, we would like to apologize for any misunderstanding in this matter.

Select Home Warranty did advise the customer that we are unable to cover leaks from the water heater as per the Terms of Agreement in the policy.  We will, however send a technician to the customers' property to assess the issue with the Hot Water Heater, and be able to provide a...

diagnosis.

Please note that this matter is resolved as the company sent a check for the repair to be done. Thank you.

Select home warranty knows full well they have a policy with me and has spoken to me over email and phone more than 25 times.  I can provide the policy number as well. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
Sarah [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted].  I spoke with Select Home Warranty personnel and they have offered $150.  I have accepted the $150 because that is absolutely all they will do.  I am not satisfied with this amount, however, and feel that Select Home Warranty is fraudulent.  They told me that $150 is the cap for reimbursement for a refrigerator anyway.  This is NOT how other homeowner warranties operate.  From working with them in the past, obviously $150 is the cap that they offer on anything, no matter what the replacement is.  Not a happy consumer and still believe Select Home Warranty is a rip off and fraud.

The technician [redacted] & Sons has been in business foryears and is a locally know company in the customers’ area.  If [redacted] & Sons felt as if they werenot going to be paid they would have never agreed to still work with us and goout to the customers home, and has serviced additional customers since thecustomers’ issue.The customer should have received a copy of the invoice from[redacted] & Sons that stated that the customer was complaining of smoke, thetech stated that the high limit switch and wires were melted, the heatexchanger is rusted and cracked, as well that the customer has a leak in theevaporator coil.All of these issues are not covered under the Terms ofAgreement, the customer should have no issue with finding out what may be wrongwith the unit if regular maintenance was performed and they have been incontact with [redacted] & Sons.The customer was emailed on 05/06/2015 from one of ourmanager to contact us and there was no response to [redacted]s’ email whichrequested the customer to contact him to try and resolve the matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded me my full initial payment after much headache and back and forth on the phone. Horrible company. There should be some sort of regulation over this industry.
Regards,
[redacted]

We did reach out to the customer and have approved a reimbursement for the claim.

We spoke with the customer. We do apologize for the experience. We have set up a tech to go out.

Complaint: [redacted]
I am rejecting this response because:
They aren’t being fair.  They forced me to accept the $150 reimbursement.  It was either take it or leave it.  Please see my complaint.  
Regards,
[redacted]

The check was mailed on the 8th. However a check to the new address has been processed.

I received my refund please close the case

The customers warranty has been cancelled per their request. Their cancellation fee has been waived. As soon as their refund check is issued it will be mailed out to them.

After filing our complaint against Select Home Warranty several issues have arisen you should be aware of. On 3 June I called Select Home Mortgage to cancel the policy. Today we called them and the representative stated we...

had called back later to cancel the cancellation. We did not call them to do so. Then he began to read a paragraph concerning the $75 fee for cancellation they had agreed to drop after filing the complaint. The paragraph he read that is supposedly in our contract is not, we read ours as he quoted the paragraph and his copy reads differently than ours. Then the representative told us our refund would be prorated based on a purchase price of $539.98 instead of the so called discounted price of $474.97 we paid in full that is on our contract. No mention of a discount was ever made at the time of purchase, but doing so now conveniently let's them pocket an additional amount.  We purchased the contract on 3 February, and it did not go into effect until 8 March, but the prorating is based on 3 February. So again they keep another $45 by manipulating the numbers in there favor. We paid for two service calls, one for air conditioners and one for an ice maker. Neither of these were fixed by the service representatives. We paid $45 for each but the Select Warranty rep claims they pay the difference to the repairman up to $150 per service call. We called the responding repairman and they stated they received nothing from Select Warranty.The deceptive practices of this company warrant further investigation, and now we have to wait 30 days to find out whether we'll receive any money back.

The service fee is paid to the technician to obtain diagnosis. A diagnosis was received and approval information has been sent to the technician to complete the repairs. Have you reached out to the technician to schedule an appointment to complete the repairs? If so, have they not responded to you? Please advise as soon as possible so that we may have this issue resolved for the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please refer to Section 4 of the warranty: 4. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an...

additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not begin. Your service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date"). Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage.  The customer filed their initial claim during the waiting period. Although, their warranty was not effective to files claims they still needed to have an active policy in place so that when the waiting period was over they would be able to begin processing claims. The customer was already informed that they will be cancelled per section 13.2 of their contract.

The last thing we heard from the customer on 1/15/2016 was that or technician was scheduled to go out on that day

Select Home Warranty is aware that the customer would not know the status of repairs that may have done previously on the unit, that is why a licensed technician is sent to the home to evaluate the issue.The technician examined the unit and determined that the repairs that were done before contributed to the current failure, therefore, we are unable to move forward with the claim

yes we have processed a refund check for 299.