Select Home Warranty

The Customer has been in contact with Select Home Warranty and has agreed to an amount of 250.00 and we have mailed a check to the customer as of 09/08/2015

We did speak to the customer and offer to get a tech out by Monday . They opted to cancel. We will waive any cancellation fees. They will be getting a refund by check. Please allow 14-30 days to arrive

Select Home Warranty completely understands the customers position, we know there are different types of issues when it comes to clogs in drains or cleanouts.  The plumber we sent out stated that he thinks it may be roots, he said that there were roots clogging the line. He stated that the clog was hard to get through, we have already authorized 130.00 and the customer is aware there is a 150.00 cap.We Did ask for time to review the claim and see how we could resolve the issue but the customer had already filled the complaint.  We have a 150.00 cap that 130.00 of that has been paid to the technician, the outcome was excessive sludge, hair and grease buildup.  Even if this matter was covered the customer has reached the cap limit and has only 20.00 left towards this plumbing claim.The customer is still more than welcome to discuss this with any of our customer service representatives or a Manager as this matter would be resolved a lot quicker, the customer can ,contact us to discuss any options that we are able to offer per the Terms & Conditions of their policy

The cusotmer purchased the policy on 07/28/2015 for 12 months, the customer has placed a claim during the courtesy month we offered, the cusotmer is not due any refund as they have used their time that was purchased and expired on 07/28/2015.

The customer had already cancelled their policy with us on 2/14/2015.

Complaint: [redacted]
I am rejecting this response because: on 1of there contract page they tell you its covered. 2 pages later they say its not covered. can you believe they say if an appliance has ever had a repair...

voids there contract, I am 80 years old and have good eye sight there print is so small I needed  to go buy magnified glasses. this company is a joke,
Regards,
 [redacted]

The customer requested to cancel, we will not payout on a claim once the customer has been refunded and the contract has been cancelled, the customer requested cancellation has been honored.Select Home Warranty does not owe the customer additional money.

Complaint: [redacted]
I am rejecting this response because:
I have asked for a breakdown of the supposed refund and I have not received the refund nor a copy of the breakdown yet. The company has promised checks before and never mailed them. I am not closing this case until I receive the refund. 
Regards,
[redacted]

THe customer has already received and signed their reimbursement form accepting the $150 reimbursement towards their heating claim. The customers reimbursement check is currently being processed. As soon as their reimbursement check is issued it will be mailed out. No additional funds due at this...

time.

Per the customers contract they are responsible to pay the technician the $60 service fee that is owed to them. Those fees are owed to the technician as they were hired to obtain diagnosis. The customers plumbing claim was denied after the diagnosis was received due to proper installation/repair for...

previous work done prior to the purchase of the warranty. We will proceed to cancel the customers contract as requested. Their contract will be cancelled per section 13.2 of their warranty.

On 2/19/2015 the customer placed a claim with Select Home Warrantyfor the issue with their stove, we do have technicians that service that are,but, most of them were booked up and did not have availability.Select Home Warranty advised the customer to secure a localtechnician and they would be able...

to have faster service, the customer hassmall children and this way they would not have to wait long for anappointment.The technician went out to the customer’s home on 2/23/2015and stated that the range required a new control board, and the unit is 13years old.Select Home Warranty did advise the customer that in thismatter that the actual repairs are more than value of the unit we do offer cashin lieu, which the customer may use the money towards a replacement or repair.See Below(iii) In lieu of replacing asystem or appliance that is deemed irreparable or it is not cost effective torepair, said determination being made by Select, Select may choose to pay acash settlement for the irreparable component of the system or appliance.Select is not responsible for installation. The cash settlement shall be in anamount not to exceed the depreciated value of the component/appliancebeing replaced;(iv) Select themanufacturer, make and model of any replacement parts used in the repair of thedefective system or appliance; and(v) Obtain a secondopinion with regard to the cost of replacement without any additional cost toYou.We did advise the customer of our determination as well as theissue with the service call fee.  The customeris only responsible for a 45.00 payment to the contractor and we will reimbursethe rest as agreed.  We have sent the customera reimbursement agreement for the fee they have paid less the 45.00.  Once the customer signs it and sends it backwe would be more than happy to issue the reimbursement for the service callfee.Select Home Warranty is more than happy to still discuss thematter regarding the Range and come to a resolve.

We did speak with the customer and have informed her that her reimbursement check was already sent out.

Complaint: [redacted]
I am rejecting this response because: I feel in my opinion, that the company should have determined where leak is coming and repair the unit. If unit was unrepairable pay for it. Also, I have been without air since I filed the claim.  
Regards,
[redacted]

We did send the customer a reimbursement  for to fill out, we never received iy back however we have refunded the $30 back to the customers credit card

The customer placed a claim on Sunday. We dispatched a tech the next day. [redacted] Tel: ([redacted] was sent on the job

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did get phone call to repeat their refund on my purchased 5-year service for $1500. It is only two and a half year. I will get refund...

for $25. The manager have offered another $75 for feeling shamed on this. I hope Revdex.com to diminish this kind of business' existence. I do require this whole case published for avoiding others to be cheated. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company did contact me to indicate they had not canceled...

my policy.  The person who called indicated he was with billing only and could not address the complaint about the claim.No one has contacted me with regard to the claim.
Regards,

We did speak with the customer and are assisting with their reimbursement checks.

We did reach out to the customer, they do not lose out on free months, the policy is still active