Select Home Warranty

The customer placed a claim for a 14 year old stove. After getting the diagnosis the stove is not worth repairing. As part of the policy we will approve cash reimbursement for the depreciated value of the appliance. please see section 8 of the policy."(iii) In lieu of replacing a system or appliance...

that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;" We approved $150 reimbursement for the 14 year old appliance. The customer elected to cancel. We have approved the reimbursement according to the policy terms. The customer s account has already been cancelled and a check will arrive in 7-10 days.

We did speak with the customer. They have requested to cancel. We have waived the cancellation fees.

Customers cancellation request has been submitted for processing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and accept it reluctantly as something is better than nothing. It is so much inconvenience that this company caused so far and at the end it is refunding me what I paid them.
Regards,
[redacted]

We did speak to the customer. He has been approved for $250 towards his claim. A check should arrive in 7-10 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory! Their checks always seem to be getting lost in the mail and they FEE you till nothing is left!Terrible customer service!!
Regards,
[redacted]

The customer has already been informed on numerous occasions that their pool claim was denied per section 10.1 (see below). Customer filed a claim during the first 30 days at which time this claim would not be covered. 10.1 Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment (hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical(non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. In the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limits. If Freon coverage is selected as an option the limit is $150 for the first 3 months of coverage and $250 for the remainder of the contract.Furthermore you agree that during the first 30 days of coverage, no coverage will be provided for replacement of entire systems or appliances of Evaporator Coils, condenser coils. Compressors, control boards, motors of any kind No additional funds are due at this time.

We will proceed with the customers cancellation request. As soon as their refund check is issued it will be mailed out to them.

Complaint: [redacted]
I am rejecting this response because: the information is inaccurate. The company cashed the check but never verified all information that they required was in the file. It is not my responsibility to make sure they have what they need. I had an email with my policy number and their contact info. It wasn't until I tried to file a claim that they decided they were missing information and could not help me.
Regards,
[redacted]

We did speak to the customer to help with the issue.

The customers's policy has been cancelled, the customers' agreement included a payment of 39.00 for 12 months.On 09/29/2014 the customer updated their credit card, we successfully billed the credit card on 9/29/2014, 10/11/2014, and 11/11/2014.On 10/16/2014 the customer to place a claim for his...

dishwasher, the customer was contacted by Select Home Warranty contacted the customer to advised him that his policy had lapsed due to non-payment. We tried to bill the customer again and the customers card came back declined again, it is the customers responsibility to update Select Home Warranty with the mostup-to-date payment information.

The customer has already been approved for the policy limit for this claim. We have tried to reach the customer but have not heard back. For help with this issue, the customer may call Mr [redacted] at ###-###-#### Mon-fri 9-6 est.

Complaint: [redacted]
I am rejecting this response because:
My reply didn't allow me to type anything. I wanted to let you know in reply to the company's reply about the complaint they didn't tell you everything. They told me to get my own tech to repair the washer but I explained to them several times I have names and time's I spoke to them I have called 18 different places but no one will diagnose the washer and call Select home warranty company to ok any repairs everyone tells me they will fix it and I have to pay them and I can try to get reimbursed for the repairs but even the home warranty company told me they don't pay 100% for repairs they only pay a percentage of what the repair company wants and it is what the company thinks is "reasonable".  They are not mentioning I was told to get my family to come take my clothes to the laundry mat but I don't have any family in TN They all live in WI and I hurt my back which I had surgery on years ago lifting a clothes basket trying to get stuff to the laundry mat and back and had to see a dr. which cost me out of pocket money as well as they are charging my insurance. They told me on the phone it could take a month or long to get someone out here to diagnose it "or longer but" they said they "hope not longer". My clothes will get moldy with the triple digit heat we have been dealing with if they sit in the laundry basket. The company said I can pay for repairs but I will have to cover whatever they don't but that is the reason I paid for the home warranty to have this stuff covered. Also if a person comes to diagnose the washer they said they need to be paid for that on the spot they won't call any company to get "authorization". I wanted you to get the whole story they are only telling you part of it the part they want you to hear. Thanks any questions just ask me.
Regards,
[redacted]

Select Home Warranty has not heard from the customer since May 27 2015 when we initially sent the reimbursement for the Hot Water Heater, where they stated that they were not going to sign the agreement.The customer placed their first claim on 01/06/2015 for leaking shower handle we stated to the...

customer that they do not have optional coverage for plumbing fixtures.  We then received an invoice for a garage door repair, but, there was no claim placed for it, we were unable to cover a claim that repairs were already done.On 03/29/2015 we sent the customer an email stating that their policy had  expired and informed them that we are no longer covering that area.The customer stated we gave them two free months and we did but we are no longer working in that are due to lack of technicians.The customer stated that they have an issue with a hot water heater we advised to send in the invoice we would see if there is anything that we can do, we offered the customer a 100.00 reimbursement.We were told that the customer wanted their lawyer to review the Terms of Agreement, we sent the form and have not heard from the customer since then.The customer did not return the reimbursement form and their policy has expired and the two free months have expires as well.

I am rejecting this response because: I...

purchased the coverage on July 28 2014as per their advertisement they offered 1 year + 2 month free, so my coverage still valid up tosept 28 2015, I submitted the claim on august 24 2015 and they didn't even send a technician to fix water heator. As per the contract shw they still honour the claim up to sept 28 2015.so I would like to get $399 which I paid to purchase their home warranty

Select Home Warranty would be more than happy to process the refund , it will be per the Terms & Conditions at the pro-rated amount and a cancellation fee will be charged.
The cancellation department will be in touch with the customer to further discuss the refund amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Major P[redacted]

Select Home Warranty has mailed both checks to the customer, please allow 3 -5 business days to receive

Complaint: [redacted]
I am rejecting this response because:Select Home Warranty was not up front in this process....

They were dishonest and did not satisfy their end of our contract. I cancelled my policy because I don't want to do business with a company I can't trust or who has as poor of a level of customer service as they do. In a country where we have as many options as we do for doing business, there is no reason to continue to do business with a company that does not pay its contractors and is dishonest with its customers. Having spoken several times with the technician who they sent to service my a/c, I now understand that select home warranty is a grand money making scheme - taking peoples' money with no intention of finding a viable solution when the things they supposedly cover need coverage. Their "max coverage allowance" involved giving me $250 less than I paid them in the first place for my home warranty. I should have just kept my money to begin with. Select Home Warranty still owes me over $2500.
Regards,
[redacted]

The customers check was already mailed out on 7/18/17 check #[redacted]. This check was mailed out to the property address.