Select Home Warranty

The customer will need to go to the contractor to request that refund as they were responsible to pay the technician their deductible to obtain a diagnosis for their claim. The customer did not pay this fee to us and we cannot reimburse them for that fee. No additional funds due at this time.

The customers reimbursement check for their microwave was mailed out yesterday check #[redacted]. With respects to the customers washer claim the $125 reimbursement form was just signed on 7/27/17 and a check usually gets issued within 30 days. I have manually submitted the check for processing. It will...

be mailed out by the end of this week.

The customer purchased their warranty on 6/15/17. The customer filed a claim for their air conditioner on 7/3/17. Per section 4 of their signed contract their claim was denied as they filed their claim within the first 35 days. With respects to the customers microwave claim please refer to section...

8.3 of the customer signed contract. The customer has already been offered a reimbursement for their microwave claim which is the maximum allowance. [redacted], I am unable to attach a copy of the customers signed warranty here. I will email it to you directly.

We have sent the reimbursement for twice and have not received it back. We will send the check without the form.

Select Home Warranty has been in contact with the customer and advised that per the Terms of Agreement, flashing for the roof is not covered.See Below:4.2. Limited Roof Leak. This Agreement applies to roof leak repairs over the occupied living area of single family homes only. This Agreement covers the roof leaks only.This Agreement does NOT cover the following list of modules, components and parts relating to roof leaks: (i) patios; (ii) porches, (iii) decks; (iv) metal roofs; (v) foam roofs; (vi) shingles; (vii) cemwood shakes; (viii) cracked and/or missing material; (ix) tiles; (x) tar and gravel; (xi) flat or built-up roofs; (xii) structural leaks; (xiii) asphalt; (xiv) gutters; (xv) downspouts; (xvi) skylights; (xvii) flashing; (xviii) patio covers; (xix) solar components; (xx) attic vents; (xxi) roof jacks; (xxii) satellite components; (xxiii) antennae; and (xxiv) chimney components.This Agreement does NOT cover repairs requiring partial or complete replacement of the roof.

Complaint: [redacted]I first want to thank the Revdex.com, because of you getting engaged Select Home finally reached out to me.  I truly appreciate your support with this matter, sad that a customer has to ask the Revdex.com to get involved just...

get a response from a company that is paid a fee for services.Select Home Warranty (Mr. [redacted]) did in fact email me as well as call me on the 21st after you all contacted them.  Mr. [redacted] informed me that Home Select would pay for the parts but not the labor, I have never heard of a home warranty covering major appliances not covering repairs.  Not like I can do the repairs.  
I am rejecting this response because: The original estimate was provided to Select Home prior to having the technicians fix the A/C.  After the technicians replaced the old blower motor they still could get the furnace/A/C working as they were still getting an error code that they couldn't clear.  They believe the computer board shorted out when the blower motor went bad.  So now the computer board (not sure of actual part name) needs to be replaced to get the A/C working.As soon as I get the new estimate of repair I will provide it to Select Home (Mr. [redacted]).Bottom line is I believe the home warranty coverage I purchased should cover all required parts and labor minus my deductible.
Regards,
[redacted]

Select Home Warranty did advise the customer we did have to review their claim, and they could pay the technician and send int he invoice for review.If the customer chooses not to pay a technician whether the issue is covered or not and they know they do not have hot water the customer is taking...

responsibility for that action.Select Home Warranty advised the customer that this would be under review and that they should take action, we can not be held responsible for that, furthermore we are unable to give full refund for the time the customer has had coverage with us.Warranty coverage worked just like medical and car coverage, if you didn't have an issue all that time we cannot issue a refund, coverage was available if there had been an issue.The customer has an issue with a valve and we did ask for the model and serial number during that time the customer requested to cancel, we could not assist the customer further due to their request.If the customer wanted us to handle the claim they could have allowed us the time and provided the information we requested, but, they decided to cancel.

The customer received their refund through the credit card company in the amount of 525.00 with dispute case [redacted], we are not going to double pay the customer 525.00, if they received the money from the credit card company that came out of our account, so we did not send the check because it was debited from our account to pay the customer.The customer received a check from Select Home Warranty in the amount of 818.34 and cashed it on 09/30/2015 .The credit card company stated the customer was not entitled to any additional money from Select Home Warranty, that is why they only debited 525.00 from Select Home Warranty.Chargebacks are disputed between the credit card company and the customer, we came to an agreement where we would refund the customer 818.34 and they(credit card company) settled for 525.00(meaning the customer is not entitled to any additional money because we did prove we provided service)

we did approved the customer for $400 towards a new dishwasher. The customer elected to cancel the policy. We have waived the cancellation fee for the customer.

I am rejecting this response because: I am not asking for repairs of new problems they have not repaired original problem.  When speaking with [redacted] at Select he informed me they paid out for replacement of refrigerator fan when I told him the last Tech indicated the fan is not working and need to be replaced he said they will not call the first tech back to replace that I could do that.  They are now saying they paid out for other repairs and not fan.  Why was the fan replaced in previous conversations and now they are not including in itemize list now. When the first Tech came back out the second time they informed me they replaced the fan.

The customer was contacted on June 20th and they were informed to secure their own technician for this claim. All of our available contractors are booked for several weeks and the customer was provided with the secure your own technician option so that they can have someone come out to them right...

away. Please confirm that you received the email with the secure your own technician instructions otherwise I will have it re-emailed to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. The issues were not solved and they did not take responsibility for the fact that the contract terms are misleading, but due to lack of time and money I will not pursue them in court at this time and I agreed upon minimal reimbursement.
Regards,
[redacted]

Select Home Warranty emailed the customer on 2/6/2015 and requested pictures and maintenance records as per the Terms of Agreement, we are waiting for a response.

In an attempt to resolve my previous complaint, I received a call from the owner of the company apologizing for the...

horrible service. However after paying a total of $850.00 for the policy he was standing by his calculations to only return a fee of $50.00. The owner wanted to return my cancellation fee of $75.00 if I remove the negative comment from this website, which is a insult to me. I paid $850.00 for the policy, used the warranty once because the customer services was horrible. Also, the one vendor that came out to repair my refrigerator (that's broken again) says he was dropping select home warranty because they don't pay their vendors on time. There you have it people. PLEASE BEWARE OF THIS COMPANY.I want a least $400.00 returned before I can say this company resolved ALL of my concerns. I referred 3 people to this company. Select Home Warranty made money from my referrals.

The customer policy was not active at the time of the claim. However we will send the customer a $177 check as a food will. Please allow 7-10 days to arrive.

Select Home Warranty received notice from the customer to cancel their policy and that request is being processed, a check will be mailed on Wednesday 8/26/2015.

Complaint: [redacted]
I am rejecting this response because:a) The services per the contract were never provided. I...

can explain in detail... I was owed a claim reimbursement of $125 around June 2015. I never received that payment even after calling multiple times. The reps in billing, customer service kept telling me the same thing over and over again. I should have never been charged a cancellation fee as well because I canceled because of them not giving me my claim refund and that by the way is a breach of contract. Finally when I canceled service in November 2015 after waiting patiently for my claim refund (money they owed me per the contract) the service got terminated and I never received my pro rated refund as well.  Totally disgusting customer service! 
Regards,
[redacted]

The customer disputed for the amount of 300.00, and we have issued a refund back to the customers' card for the 125.00 on 06/07/2015.

Select Home Warranty would be more to assist the customer once we receive sufficient maintenance records for the unit, which the customer has not provided.  The customer has been provided with the policy on two separate occasions and it is available on line for anyone to see and review, if the customer had any issues within their 30 day review time(i.e. maintenance records and how emergency claims work) they could have called in to inquire about it.The customer only raise the question at the time of the claim and we did explain tot he customer having freon charged into the system was service not maintenance, we are unable to accept that asa maintenance record.Select Home Warranty has filled it contractual obligation regarding the claim for the heating system, without proper maintenance records, as the customer is aware that we have covered a previous claim.

Unfortunately, without proof of payment on the maintenance records the maximum approved allowance remains at $150 for the customers claim. No additional funds due at this time.