Select Home Warranty

The customers claim was denied based on the policy agreement. We did reach out to the customer  .

Mr. [redacted] spoke with the customer this morning and we will be sending a technician out to the customer for their claim. The customer agreed. A technician will be in touch with the customer shortly to schedule an appointment.

The customer is not eligible for a full refund and we have processed a refund according to the terms of the policy pleas see section 13.2 of the terms. 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the...

schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

The customer has been approved for $150 allowance towards their garage door. A check is currently being processed. As soon as it is printed it will be mailed out.

The customer has already been refunded for their October charge on 11/6/17. Attached is a copy of the receipt showing that the refund has indeed been issued. No additional funds due at this time.

We have processed a full refund for the customer. They will be getting this refund in 2 separate checks. Please allow 7-10 days for both to arrive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer was refunded a full months payment on 09/07/2015, as per the Terms of Agreement of cancellation by the customer.

We have waived the cancellation fee for the customer giving them more of a refund. We have gone above the policy terms for the customer.

The customer purchased a warranty plan on 06/30/2014. The customeroriginally placed claim on 8/4/2014, at the time the policy was not effectiveby a few days.  We stated though thepolicy is shy of effective date by two days we would secure a technician toservice the dishwasher.  We sent our...

contractorout and the diagnosis was that the unit was leaking and needs a new motor assembly.  Our technician was having an issue withlocating the part that was needed as it was not available.The customer did get the repair done on her own, we advisedher to send the invoice for review and we would assist in any way that wecan.  We received the invoice and didprocess it for reimbursement.The check for payment of 94.84 was mailed to the customer on10/14/2014, we received a call from the customer stating that the address thatwe have had on file was not the correct address.  The customer does have a responsibility to updateus with that information.Select Home Warranty has mailed out a check for the customer,and we advised the customer that we will verify if the check has been cashed,and see if it is returned to us in the mail, we will re-issue once we have theinformation we need.  The customer statedthat they cannot go over to the home which was the original billing addressbecause of personal issues to ask for the check or see if it has been received.The customer has requested for her policy to be cancelled asof 11/13/2014, that request is currently being processed. We ask that the customergive us some time to fulfill this request as we originally asked on 11/11/2014. The customer is more than welcome tocontact us at any time for any additional questions.

The diagnosis was received on 9/13/17 and the customer was informed on 9/15/17 that slab leaks are not covered under their contract. The customer was informed since August (a few days after they had filed their claim in August) that they can secure their own technician to provide a diagnosis which is what they did. The diagnosis was received from their technician on 9/13/17. The customers claim has been denied and their refund check is currently being processed No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because the company has been telling me the same thing for almost 4 months now but the check never arrives. I am requesting that they overnight the...

refund to the title company and provide a tracking number. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:
The company sent a refund for only $125 out of the $700 that I paid. They claimed that this was a pro-rated refund for using 11 months out of the 24 months of the contract. Leaving aside the issue of questionable math of that proposition, I argue that I am entitled to a full refund of $700. Select Home Warranty did not live up to the contract. I had a covered plumbing problem and Select Home Warranty refused to send a repairman to fix the problem. Theyin effect provided no coverage in return for my original $700 payment.
Regards,
[redacted]

Full refunds are issued within the first 30 days of purchase. Since the customer requested to cancel their warranty in November they were no longer eligible to receive a full refund. The customer has already been refunded their last months installment. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:
there are no two complaints only one and very simple.my stove like all stoves has four burners one of them was not working I claimed the contractor came and besides not fixing the broken one broke two other burners too then he said now I think the electric board is bad and need to be replaced. I don't know where is the second complain that they talking about policy caps or whatever ,I paid them money to fix the problem not to make it worse and leave it for me. and about canceling the policy of course I did on10/15/17 because after all these happened to me I didn't want to give them  money to break something else in my house in case I wanted to claim in the future but I didn't ask any refund if they did I don't know about it. and also I want to mention that I just cancel they policy but the I claimed about the problem when the policy was in full effect .
Regards,
[redacted]

Select Home Warranty has not had any issues with their phone system, our number as well as thousands of customers will say is available is [redacted].The customer has optional freon cover which is very limited.SEE Below:10. Select’s Liability.10.1 Dimensions, Brand and Color, Limits. Select will...

not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment(hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. In the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limits.If Freon coverage is selected as an option the limit is $150 for the first 3 months of coverage and $250 for the remainder of the contract.

We have no issues paying the customer the $100 reimbursement however, we require proof that payment was indeed made to the technician. Please forward over a paid receipt for that particular claim (regardless of the full payment made to them) so that we can process that reimbursement. We cannot issue a check to the customer for $100 without proof that they paid that to the technician already.

With respects to the customers refrigerator claim a clogged line is not covered.  A/C Claim: When the customer had this claim called in this is what they provided to the representative: During a semi-annual A/C checkup, was told by the technician that our supply plenum has come detached...

from the unit, our blower fan is clogged with dust, evaporator coil requires cleaning. Also told that master bedroom requires second vent, and was also told that the units are incorrect size for the house (ton size).Based on the information provided to us by the customer all their concerns are maintenance related issues which is not covered under their agreement. The customers claim was denied. No additional funds due at this time.

At this time the maximum approved allowance is $150 towards the customers claim. No additional funds due at this time.