Select Home Warranty

A diagnosis has been received from the technician on 1/31/18. The customer was informed yesterday to allow 24-48 for the claims to be reviewed by the authorizations department. As soon as the claims determination is made the customer will be contacted. No additional funds due at this time.

We spoke with the technician and they will be going out.

We did speak with the customer and have set up an appointment with a technician to go out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It took over three months to receive payment on my claim for August 6, 2105.  This is certainly a case of bad faith.

I am rejecting this response because:the co was only willing to send me $170.00 but I ended up paying ge...

tech 471 and 2nd refrigerator I had to buy was $583.87 because I had to wait for part for 1 week and food spoilage for $200.00 because I am cancer patient I have to have fresh juice daily and frozen went completely bad . They say will not cover me than $170.00 . I feel very cheated and stressed .
Regards,

Complaint: [redacted]
I am rejecting this response because: company is Doble charging their clients, it's a shame that for a $175.00 repairs they denial a claim and they can't even reimbursed what they stated in their contract. I...

paid 439.00 dollars and they are refunding 19.00 plus the 50 cancellation fee. Until this day I didn't receive either, policy was cancelled 3/30 how long can a check or refund to a cc can take?. When they charge my credit card they process the payment the same day. Shame on you, this company it's a scam.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Attached is a copy of the page of the contract with Select Home Warranty.  It does not state that maintenance is an issue.Our entire system had to be replaced because it broke down.  The condenser was shot after 12 years and the coil was leaking.  The entire system should be covered.
Regards,
[redacted]

Complaint: 12318626
I am rejecting this response because:
I had filed the complaint on 8/9/17 and the...

case number is [redacted].  I had communicated with you by responding to the Revdex.com e-mail complaint. The day after I submitted the complaint I was assigned a technician which came out the same day I was contacted. The technician looked at the dryer for approximately five minutes, collected the service fee, and then stated that a part needed to ordered for the dryer and permission was needed from Select Home Warranty company.  The technician said that I would be contacted in a few days, which was not. I spent a lot of money on that home warranty which is coming up on expiration and that was the first time it was being used. I also lost my money to the technician. [redacted]
Regards,
[redacted]

I am rejecting this response because:I spoke to the technician and he informed me the heat exchanger has rust, but not damaged.  He also sent me an e-mail stating the same thing.  I cannot provide maintenance records because we recently purchased the home.  Select offered me $100---we paid $60 to the technician they sent out. I believe the twist they are putting on the issue is unethical and dishonest. 
Regards,

Complaint: 10650150
I am rejecting this response because:
I was told I would get my 405 in email back and I want my 405. I have paper work to prove that I was told that I will receive 405

Select Hoem Warranty has not heard from the customer since we replied to their lawyer letter in 07/2015, our last correspondence was that we are approving the customer for the maximum amount allowed for their claim of 250.00. The customer or their lawyer has not replied to the last letter we...

sent replying to their letter, we are still offering 250.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
You just updated my email and never had it prior. I would like either my AC paid or my policy refunded.
Regards,
[redacted]

We have tried to reach the customer but have not heard back . The customer is not eligible for a full refund. The customer was approved for the policy limit for the claim they placed. The cutomer had placed the claim in the first 3 months of the policy . Please see section 10.1 of the terms. "For...

additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. We did approved the customer for $175 towards the claim which is above the policy limit. The customer elected to cancel and is not eligible for a full refund.  We will waive the cancellation fee for the customer if they wish to cancel. Whether the customer wants to keep the policy or cancel , In both situations we have gone above the policy terms.

We have already replaced the customers thermostat according to the policy terms. We are not responsible  for matching specific  features.

We did speak with the customer and helped them with a reimbursement for the claim.

The customers policy has lapsed. This customer did not make any payments since August 1,2017 and since they are past due on 2 installments their account has officially lapsed. Once the customer is behind on payments we can no longer assist this customer with any claims services.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: After sitting 10 days on the issue, they are telling me that they cannot fix the issue because repair cost is high and I have to get the issue fixed on my own and once I get the issue fixed then they can reimburse me only 125/- remaining I have to bear. I have bough home warranty 7 months back and they charged all the amount in advance, in addition to that they charged me $120/- for technician visit for two complaints. We buy home warranty in case if there is issue they can fix it on priority and we don't have to look for local technicians. If I have to get it repaired on my own then why should I buy home warranty, for what they are charging monthly amount + visit charges from customer. This is malpractice and cheating with customer. I reserve my right to follow legal course against the Select Home Warranty because it really caused me stress.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The guy from SHW just repeated AC not covered. When I asked why I was given so many excuses that kept changing he hung up on me.
Regards,
[redacted]