Select Home Warranty

We did speak with the customer  and have upped the reimbursement from $125 to $200.

[redacted]
I am rejecting this response because:
I would like a full refund from the first...

day I purchased select home warranty in June. They were of no service to me on the small claim I had with their company. I got one month refund but to resolve this issue I believe I should get my full 4 months of payments back plus a $45 deductible they had me pay to the contractor for no service. This company has bad business practices and is of no service to their customers.
[redacted]

The customer purchased the policy on 06/30/2015, the first 30 days is a trial period, the customer is allowed to look over the contract and address any issues in the home before the actual warranty starts.The customers first day active on the policy is 07/30/2015, 30 days would be 8/30/2015, 60 days...

09/30/2015, and finally the end of the 90 day terms would be 10/30/2015.The customer was still in their first 90 active days of the policy when the claim was filed, the customer is entitled to the maximum allowed at the time of 150.00.

Please refer to Section 6.3.7 of your warranty: 6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches. Excluded: (i)...

garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails;Per the diagnosis received the customer needs their garage door replaced. It clearly states in the warranty contract that garage doors are NOT covered under their contract. As a courtesy however, the customer was approved $100 towards the repair/replacement of the door which is the maximum allowance that will be paid on this claim. In addition, should the customer wish to cancel their contract we can proceed as requested per section 13.2 of their warranty. The customer unfortunately, is not eligible for a full refund as full refunds are issued within the first 30 days of coverage. Since this customer paid for their warranty in 2016 they are no longer eligible for a full refund. Please confirm if you wish to proceed with cancelling your contract so that we may process your request accordingly.

Complaint: [redacted]
I am rejecting this response because: they are a fraud.  In all my conversations with them before buying the service warranty they never said they didn't pay for installation and if that is the case why would I need their service warranty.  The part, the drain pump, that they claim was bad was only $35 as checked on-line yet they wanted to charge $90 to install.  We have now found out after purchasing the drain pump ourselves that the original drain pump wasn't bad after all as we tested it and it took less than 30 minutes to install.  This means they were ripping up off for the labor or their labor fee is $180 an hour.  After replacing the drain pump the dishwasher still doesn't drain so their diagnosis was wrong and they would have wanted more money to fix it.  You can close this complaint as I'm just going to turn them over to the [redacted] for fraud.
Regards,
[redacted]

The technician already went out and the repairs have been approved.

The customer purchased the policy 07/23/2014 , they had coverage for an entire year and as per the signed agreement the customer is charged the full non-discounted rate for cancellation.

Someone from our office will be contacting the customer to discuss the claim.

Our policy is to send customers their welcome packet once payment is received and Select Home Warranty did mail a copy of the policy on 11/19/2015 as the customer requested on the same day.If the customer did not receive information via mail that they requested, we should have been informed by the customer that it was not received after 7 days.

Complaint: [redacted]
I am rejecting this...

response because:
finally had an opportunity to speak to Mr [redacted] 9/28/16 & let him know I want my money back. I responded to their misrepresented email to me in April 2016 & was given run around since when I reauested my money back.
Regards,
[redacted]

Select Home Warranty received invoice from [redacted] & [redacted],the customers technician regarding the claim for the Hot Water Heater.  The invoices states that there was evidence of fire damage,the wires inside of the unit were melted. In the matter of covering the replacement of the water...

heater, Select HomeWarranty is unable to move forward, due to the fire damage.Our policy does not cover leaks of any kind or any firedamage, our policy clearly state we do offer coverage for mechanical failuresto appliances and systems.We have reached out to the customer to discuss this matterfurther and would be more than willing to offer a courtesy payment as well.Select Home Warranty would be more than happy to work withthe customer to find a resolve in this matter.Please acknowledge the copy of the invoice from [redacted]& [redacted].

Complaint: [redacted]
I am rejecting this response because:
It not enough to get my washer and dryer fix. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Gentleman I spoke to advised o would get an email in 10...

min and it took over an hour and my calling back before receiving the email. I called the company to request how to go about filing for reimbursement and the person I talked to was rude about it. This company is nothing but scam artists. They solicit buyers on the phone and request payment before you have a chance to really review their shady contract. Buyers beware there are nothing but loop holes in their contract. I would advise against purchasing from this company. Save your money and put it towards something more useful.
Regards,
[redacted]

We did speak to the customer and have waived the cancellation fee for them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer unfortunately is not eligible for a refund as refunds are issued within the first 30 days of purchase and the customer purchased their agreement in 2016. Mr. Gold has been trying to reach out to the customer to discuss their claim but they have not yet returned his call. Please contact Mr. Gold in the office as we would like to assist the customer with their claim concerns.

We do apologize for any miscommunication. Select home warranty definitely  dropped the ball. Normally claims are paid by check. We have credited $108 back to the customer card to speed up the process. We do apologize for any inconvenience this may have caused.

All the terms are listed clearly on our website as well as they were emailed to the customer when they signed up. 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty. The customer has been refunded according to the terms.

Complaint: [redacted]
I am rejecting this response because: this is an absolute lie. I have copies of the forms showing where I requested the money should be mailed to. Secondly, they do not have a credit card of mine in record.
Regards,
[redacted]

The customer will receive a full refund on the renewal amount.