Select Home Warranty

The customer has been refunded in full.

All our terms and conditions are present on our website at all times for customers viewing. The customer requested to cancel their contract which has already been processed in accordance with section 13.2 of their warranty. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:
I will see you in court
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have called Select Home Warranty a few times to Mr. [redacted] extension, leaving a message, he has left messages with me.  I will continue to call him at his extension again on 1/26 and 1/27/17.
Regards,
[redacted]

The check has been mailed to Lawyers Title Co for the remainder of the balance of the refund.

Per the Terms of Agreement,, Select Home Warranty does not cover zoned systems, the customer has a zoned system, that is why it has two thermostats, if it was a single system it would have one thermostat, downstairs is ZONE 1 and Upstairs is ZONE 2. Select Home Warranty will only cover issues with the primary thermostat(downstairs). See Below: 6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacity. This Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zone systems or portable air conditioning units. This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

we did speak with the customer and they will be taking the $150 reimbursement .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

With regards to claim #[redacted] the customer had just signed the reimbursement form on 11/13/17. Reimbursement checks are issued and mailed out approximately 30 business days from the date the forms were signed. The customer is not yet scheduled to be reimbursed for this claim. As soon as the check is...

issued for this claim we will  have it mailed out right away. With regards to claim #[redacted]. the claims manager advised that we would normally not reimburse the customer for this particular claim, however, the did approve a reimbursement in the amount of $44 which is $89 (service call fee) - $45 (customers deductible which would have been their responsibility regardless of the technician assigned) =$44. This is the maximum approved allowance. A reimbursement form has been sent to the customer for signature. Please electronically sign and submit so that we may have this check submitted for processing as well. No additional funds due at this time.

Select Home Warranty acknowledges customers’ dispute of multipleA/C unit coverage.On 8/22/14 customer called in to place claim for A/C on UnitC, we dispatched a technician to the residence and diagnosed the issue, asstated on the invoice the unit was in need of cleaning, and there were...

cloggedlines.  The mechanical repair for theunit was to replace a capacitor which we did cover.We spoke to the customer again on 8/26/2014 in regards tomaintenance and cleaning of the unit and that it is outside of the scope ofcoverage. Customer stated at that time he was told by the Salesperson he hadcoverage on all his Air Conditioning Units, we advised we only cover theprimary system and any additional covered would have to be purchasedseparately.6.3.6. Air Conditioning (Central). ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacity. This Agreement covers the following air conditioning components: (i) motors;(ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall orportable air conditioning units. This Agreement does NOT cover (i) air filters;(ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propaneair condition systems; (vi) air filtration systems; (vii) humidifiers; (viii)registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii)pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks;(xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and(xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak.I have attached a copy of the signed agreement which showsthat there is optional coverage for Air Conditioning Units, also the documentshows the optional coverage that the customer has selected and has not addedadditional units.Select Home Warranty did listen to the call between customerand salesperson, there was no mention of any additional unit coverage for AirConditioning. We received an email from the customer on 9/11/2014 and repliedback to give us a call to resolve the matter by listening to the call with oneof Select Home Warranty’s upper management staff.  A response in form of an email was received fromthe customer on 10/8/2014 stating he does not want to renew, a call was placedto the customer with message to call us to again discuss a resolution.We are more than willing to resolve this matter with thecustomer and make sure all Terms of Agreement are completely clear, and doapologize for any inconvenience in the matter.

I purchased my home on January 15, 2015 and a home warranty to protect  myself from unforeseen issues. When I contacted the company for help I was told I needed 3 years of service records on a home I didn’t own that long. They told me to contact the prior owners to get records from them.  NO ONE GETS SERVICE RECORDS AT SETTLEMENT.The contractor never came to my home twice. He was there for a short time on one day. I received two invoices a day later from the contractor. 1 was for the warranty fee and the 2nd one was for a new unit. He never told me what he did or what was wrong with the unit. My daughter didn’t see him replace anything. The unit was working before he got there. The issue was it didn’t blow cold air. Now it doesn’t work at all. The invoices were generic with only the business name and phone number on them. I did some research and couldn’t locate the company on the internet or was it registered in the state of PA. I feel like all they do is lie and deceive their customers. I will not be satisfied until I get my $425.00 back from the company. After talking with a number of the warranty companies employees I was told they would basically cover new / newer equipment. What would happen if I called them today to service something else in my home. Would they reject that coverage also because I do not have 3 years of service records. I bought a piece of paper for $425.00.I will fight this until I get my money back.

Complaint: [redacted]
I am rejecting this response because: Item fully checked and refurbished within last three years.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I got the refund by mail. I just with them 3 months and they charged me $300. This is really bt company.
Regards,
[redacted]

We did speak with the customer and approved a claims reimbursement

We did speak to the customer and have sent a reimbursement check.

The customer has hired their own technician on this claim and we are currently awaiting diagnosis. Please have the contractors diagnosis submitted to [email protected] or [email protected] so that we can review and advise accordingly. We cannot move further without this...

diagnosis.

It was suppose to be for 89.00 for service fee and 75.00 reimbursement fee
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We did speak to the customer and they have been covered for the repair according to the policy terms. The customer has since disputed the credit card charge  and now no longer has a policy with us.