Select Home Warranty

The customer  placed a claim for a 22 year old garage door opener. The customer needed a new garage door opener and was approved for the replacement according to the policy terms. Please see section 8 of the terms,(ii) In the event a covered system or appliance is deemed irreparable or it is...

not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;The customer requested to cancel. We have given the customer the choice of a $150 reimbursement for the garage door opener or we will waive the cancellation fee if they wish to cancel. We have gone above the policy terms for the customer. We are waiting to hear back on what they want to do.

The customers refund check has already been mailed out. They should be receiving it any day now. The check number is [redacted].

We spoke with the customer and we have approved $150 towards his claim. He has signed the reimbursement agreement and a check will be mailed.

Someone from our office spoke with the customer on July 13th. The customer was informed that their claim was approved for the parts on the repair. Labor/installation is not covered under the customers contract. This claim was already approved for repairs and the customer and the technician were both...

informed accordingly. If the customer wishes to proceed with cancelling their contract we will be more than happy to process their request per section 13.2 of their contract.

I am not giving them any more money so they can have a nice day. pay up or go out of business they need to act responsible for all actions. other i...

will take them to court and win. I want a refund so I dont have to deal with these jerks.I will never use them again I learned my lesson on this companyfacebook is a great tool to put them out of business.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

On 10/14/2014 - Select Home Warranty did advise customer to secure her own contractor as we have given pre-approval for 150.00 in repairs.

I am rejecting this response because: Improper response. notified Revdex.com about displaying complaint for viewing the poor business by your company.

The customers name will be removed from all contact lists.

Select Home Warranty has mailed a refund check to the customer in the amount of 1024.00 as of 9/3/2015

The customer paid for a 12 month period on the policy and we gave the customer 2 free months during a special promotion we were running.The customer is not due any additional refund at this time, as they only paid for twelve months not fourteen.

Customer has been informed that valves are not covered. Customer will be obtaining a second opinion and will contact our office with diagnosis.

Select Home Warranty has mailed the check to the customer as promised on 2/16/2016.

No that is not correct. The customer is responsible for their $45 deductible regardless of whether they use their own technician or we hire one for them. Since the service call fee for the technician is $89 (which the customer stated) and the $75 we promised her totals $164. When you deduct the $45 deductible that the customer is responsible to pay regardless of which technician is used the total balance owed is $119 which is what the customer is being reimbursed for. The customer signed that reimbursement form which means the customer already agreed and accepted that amount. They will be receiving a check for $119 which was agreed upon already.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has been informed that their claim was denied due to lack of maintenance. Per the diagnosis of the technician if the unit was serviced the customers issue would have never happened. Proper maintenance of the unit would include cleaning the coils and by keeping the coils maintained and...

cleaned this would prevent any leaks from happening. Per the customers contract section 6.3.6 leaks are not covered: 6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacity. This Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv)thermostats. This Agreement does NOT cover window, wall or zone systems or portable air conditioning units. This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xv

The customers refund check is currently being re-issued. A new check is going out this week. No additional funds due at this time.

Please provide a policy number. We don't have an active policy under this address.

We did speak with the customer and have waived the cancellation fee for both of her polices. Please allow 7-10 days for a check to arrive.

We did speak with the customer and they were not happy with the outcome of the claim. We have waived the cancellation fee in their request to cancel the policy.

Complaint: [redacted]
I am rejecting this response because: I was a monthly paying customer who was paying for a service...

that was supposed to be provided if something were to breakdown or need to be repaired. The whole point of signing up and paying for a "home warranty" plan is to be able to call that home warranty company and have a repair company come out to look at the problem. At that point the repair company reports back to the warranty company for approval. But instead, Select Home Warranty took my monthly payments and never sent someone out to look at what needed to be repaired. Even after I called and told them several times that they needed to send someone out to look at the problem, they kept telling me they were rejecting the claim, even though no one came out to actually look at or diagnose the situation. They did not provide the service that I paid for every month. I fulfilled my part by paying my fees but they did not fulfill their part by providing the service that I signed up for. So of course I canceled with them because they refused to solve the problem by sending a company out to my home to evaluate the issue. It was obvious to me that they will never fulfill their part of the agreement, so I chose to cancel in order to not waste my money with them any longer. It was clear I would never be provided a service now or in the future. That is why I want a full refund of my monthly fees, because I paid in good faith thinking that I would be provided with a service that was promised from the home warranty company, instead they took my money and provided nothing.
Regards,
[redacted]