Select Home Warranty

On 1/5/2016 the customer placed a claim online for the dryer, we tried to contact the customer on 1/5/2016 3:32 pm, no reply.THe customer call Select Home Warranty on 01/08/2016, after not replying to our email or phone calls and stated they would do a chargeback.We sent a technician to the customers' home on 1/2/2016.We also repaired the same dryer back in July/2015 which the customer received a 150.00 for the repairs.The customer was advised in July that 150.00 was being paid as they were under the first 90 days of placing a claim and were entitled to the 150.00 cap, the customer agreed, and received a check.

Select Home Warranty is issuing the customer a pro-rated refund on 01/23/2015, as per the customers request

The customer has been informed on numerous occasions, from numerous representatives the most recent being 11/13/17 that their claim was denied as the unit lacked maintenance and cleaning (both of which are not covered). At this time the customer is not eligible for a full refund as full refunds are...

issued within the first 30 days of purchase. This customer purchased their contract in 2016 and are not entitled to a full refund. If the customer wishes to cancel their contract we can have their contract cancelled accordingly and have their November installment refunded. Please advise if you wish to proceed with cancelling your contract.

Complaint: [redacted]
I am rejecting this response because: My request for a refund for the remaining policy term, does not excuse the fact that the company denied a...

valid claim for repairs. I still had to pay the ENTIRE cost to replace my AC unit, without ANY compensation from Select Home Warranty, despite work estimate from their chosen contractor stating repairs were need that were covered in contract. Ironically the contractor Select Home Warranty chose, actually warned me that Select Home Warranty would deny the claim and not pay. The exact phrase was "good luck getting them to pay for anything".  I feel they offer a product, then find any excuse to deny reimbursement.
Regards,
[redacted]

We left the customer a few phone messages and emails with no response. The customer may reach Mr. [redacted] for help with this issue.

Complaint: [redacted]
I am rejecting this response because: Where is it in the contract that the customer has to secure our...

own tech? How long does a customer have to wait for service? One month, two, three? I was told by [redacted] the reason they are having problems getting a tech is because I live in a "remote" area! Sioux City Iowa is NOT a "remote" area!
Regards,
[redacted]

We have approved the customer for the policy max of $400 of this claim. We are awaiting the paid invoice from the customer so we can reimburse

On 05/07/2013 the customer signed up with Select HomeWarranty for a 12 month agreement with monthly payments, that contract wasrenewed 05/07/2014.Our payment system is an automated system, once the cardinformation is entered it is saved in the system and automatically charges thecustomer on the set...

day the customer and Select Home Warranty has agreed on tocharge the payments.The customer was last charged on 11/07/2014 in the amount of32.92, we have not received payment for December, January nor February.  This is a warranty plan, if payment is notreceived the warranty coverage will lapse.The customers’ responsibility is to make sure that there avalid payment method for continual coverage.The customer did contact Select Home Warranty to place aclaim on 02/26/2015 to place a claim, and we did advise due to lapse incoverage we are unable to take the claim.Select Home Warranty would be more than happy to reinstatethe customer, but, they will be considered a new customer and will have to wait30 days to place a claim.

We did reach out to the customer and have not heard back. The customer may reach out to  mr [redacted] at ###-###-#### for help with this issue.

Select Home Warranty spoke with the customer on 8/19/2015, and they agree to a full refund, which a check has already been mailed.

Mr [redacted] spoke with the customer and the customers cancellation fee will be waived. The customer is in agreement.

Complaint: [redacted]
I am rejecting this response because:First off, let me start by saying that the only phone calls I have received...

from Select Home Warranty are one to try and sale me a NEW home warranty.  They have not contacted me to resolve the issue at hand.  Second, They can not leave me a voice mail because I don't have a voicemail set up.  They are lying once again. 
Regards,
[redacted]

We did speak wit the customer and approved a reimbursement for the claim.

Select Home Warranty has issued a refund directly to the customers credit card as of 08/11/2015

I am rejecting this response because: They told me they would ONLY refund the premium to the...

previous owners, not me and I was told by 3 separate agents from their company on 3 separate times that I was covered, The contract is not clear what is or isn't covered. Not to mention the fact that since they refused to cover my claim and I did some checking, I found several other complaints similar to mine on homewarrantyreviews.com, All of the negative ones have been greyed out but you can still read them. I believe something needs to be done to protect other home owners from believing they have full coverage when in deed they do not. Please stop this company from preying on others as he did myself and the countless other prior to me.

We have refunded the customer in full.

We have already covered the customer for his garbage disposal according to the policy terms. The customer also had an issue with a water softener. The water filled up with rust because the unit was not maintained . This type of issue is not covered. Please see section 9.1.2 9.1.2. This...

Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or appliance. The customer is not sue any more funds at this point. We did try top reach out to the customer to explain the diagnosis but he hung up on us.

We have received the diagnosis from the technician that the pool filter was cracked. The policy covers mechanical breakdowns due to normal wear and tear. Physical damage is not condidered normanl wear and tear and deos fall outside the policy terms. Please see section 1 of the terms. "In...

consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician (“Independent Service Technician”) to repair the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. "This is a non covered issue. We will approve $100 towards the repair as a good will gesture. We are going above the policy terms for the customer.

The customer is unfortunately not eligible for a full refund. We did however, waive the customers cancellation fee, refunded him for the additional coverage purchased on 9/29 and we refunded their monthly installment from the 9/29 charge. Customers account has been cancelled as requested. No...

additional funds due at this time.

We did speak to the customer and updated the information.