Select Home Warranty

Select Home Warranty spoke with the customer on 8/19/2015, and they agree to a full refund, which a check has already been mailed.

The payment was already refunded back to the customer card ending 7171.

Select Home Warranty is re-evaluating the customers refund and will contact them to resolve the matter, as we do apologize for the experience during the time they tried to place their first claim

On 1/5/2016 the customer placed a claim online for the dryer, we tried to contact the customer on 1/5/2016 3:32 pm, no reply.THe customer call Select Home Warranty on 01/08/2016, after not replying to our email or phone calls and stated they would do a chargeback.We sent a technician to the customers' home on 1/2/2016.We also repaired the same dryer back in July/2015 which the customer received a 150.00 for the repairs.The customer was advised in July that 150.00 was being paid as they were under the first 90 days of placing a claim and were entitled to the 150.00 cap, the customer agreed, and received a check.

The customer has been informed on numerous occasions, from numerous representatives the most recent being 11/13/17 that their claim was denied as the unit lacked maintenance and cleaning (both of which are not covered). At this time the customer is not eligible for a full refund as full refunds are...

issued within the first 30 days of purchase. This customer purchased their contract in 2016 and are not entitled to a full refund. If the customer wishes to cancel their contract we can have their contract cancelled accordingly and have their November installment refunded. Please advise if you wish to proceed with cancelling your contract.

I am rejecting this response because:
The contacted me over 2 weeks ago and they told me that they were giving a refund for $125. I told them the amount was incorrect based on the contract....

[redacted] contacted me over the phone and we went through the numbers and in fact he realized the amount was supposed to be $300.$500 Paid$375 Refund for 9 months  (contract cancelled in Oct as per [redacted] - office manager - From July to Oct is 3 months) -$75 Cancellation fee as per contractBalance $300
As of today we have not received any refunds, we cannot close this complaint until we receive the funds.

The second check for $75 was already sent, it should arrive in the next few days.

We did speak wit the customer and approved a reimbursement for the claim.

The customer is not eligible for a full refund as refunds are issued within the first 30 days of purchase. We will proceed with cancelling the customers warranty contract per section 13.2.All our terms and conditions are present on our website at all times for customers to view. We will also...

re-email the customers warranty contract as requested. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:First off, let me start by saying that the only phone calls I have received...

from Select Home Warranty are one to try and sale me a NEW home warranty.  They have not contacted me to resolve the issue at hand.  Second, They can not leave me a voice mail because I don't have a voicemail set up.  They are lying once again. 
Regards,
[redacted]

Select Home Warranty has mailed a check for the Garbage Disposal , as discussed with the customer on 2/16/2016.

Most of the contractors that we contacted do not work on the brand that the customer has or they were providing us with a few weeks waiting period. A contractor has been assigned to the customers claim yesterday and they should be giving them a call to schedule an appointment. Speedy Appliance was...

the only contractor providing us with the earliest appointment for this customer. The customer can contact them at:  [redacted] Tel: ###-###-####The contractor should be in touch shortly to schedule an appointment.

We have approved the customer for the policy max of $400 of this claim. We are awaiting the paid invoice from the customer so we can reimburse

Select Home Warranty has advised the customer the as per the Terms of Agreement our policy does not cover leaks.See Below: 6.2.7. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater.This Agreement does...

NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

We have already covered the customer for his garbage disposal according to the policy terms. The customer also had an issue with a water softener. The water filled up with rust because the unit was not maintained . This type of issue is not covered. Please see section 9.1.2 9.1.2. This...

Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or appliance. The customer is not sue any more funds at this point. We did try top reach out to the customer to explain the diagnosis but he hung up on us.

We have received the diagnosis from the technician that the pool filter was cracked. The policy covers mechanical breakdowns due to normal wear and tear. Physical damage is not condidered normanl wear and tear and deos fall outside the policy terms. Please see section 1 of the terms. "In...

consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician (“Independent Service Technician”) to repair the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. "This is a non covered issue. We will approve $100 towards the repair as a good will gesture. We are going above the policy terms for the customer.

Thank you so much for your efforts.  As a result of your contact, Select Home Warranty did pay what is due. We did find out that they haven't registered with the State of...

Indiana and the Attorney General is looking into their right to transact business in the State of Indiana.  When this policy is up in October, we certainly won't renew but will find another company to provide extended warranty service

We have refunded the customer in full.

The customer has been approved for a reimbursement towards their claim. As soon as we receive the signed reimbursement we will have a check processed and mailed out to the customer.

The customers reimbursement check has been mailed out. Their new check number is [redacted]. The new check was mailed to the address the customer provided to us earlier. They should be receiving the check within the next few business days.