Select Home Warranty

Please refer to section 4 of the customers previously attached signed contract: 4. Term. The term of Your warranty coverage, as set forth in this Agreement, shall begin Thirty (30) DAYS following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding and/or signed contract, for any reason, Your warranty coverage term will not begin. Your warranty coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date"). Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage. Its clearly stated on their warranty that there is an additional 5 day waiting period for credit/debit card payments.

Select Home Warranty will be mailing a refund check to the customer today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has signed up with us in January and has just requested to cancel. we will process a refund as per the policy terms

The customer had a freon leak which is not a covered issue. We will send a full refund via check. Please allow 14-30 days to arrive.

Complaint: [redacted]
I am rejecting this response because:
I never received any terms and conditions written or verbal, therefore I was not made aware of the conditions until I wanted to cancel my policy. There was no written contract, again all I was ever made aware of when purchasing the policy was the price of the policy of $399 and the technician service fee of $60.00 in which I paid. Select keeps referring to there policy, but didn't make me aware of it until I canceled. With any reputable company the customer must sign a written agreement stating that they are aware of the terms and conditions of the policy. I didn't sign anything agreeing to the terms and conditions of the policy therefore the so called contract should be null and void.
Regards,
[redacted]

Customer has been issued a full refund. They should be able to see the full refund on their credit card statement within the next 2-3 business days.

THe customer is aware that we have covered claims in the past and we do require maintenance records as per the Terms of Agreement.

Select Home Warranty contacted the customer on 2/16/2015 at 6:18 pm via phone and email to contact us regarding their cancellation, we still have not heard from the customer in regards to finalizing their cancellation.The customer placed a claim on 2/13/2015 we had some one at this home on 2/16/2015, we spoke to the customer ans advised how our policy works and the customer requested to cancel.  In order for Select Home Warranty to resolve issues the customer must be willing to allow us to speak to them and offer solutions, the customer did not give us that opportunity and has still not contacted us to finalize the cancellation.Select Home Warranty has addressed may heating issues with customers in the areas where there have been freezing temperatures and we did experience a shortageof availability of technicians int that area due to the overwhelming calls, but, we did get someone to the customer s home and we did advise the customer he could havethe repairs done and submit the invoice for review as his family and home is the main concern and we would move on from there, the customer chose not to have the repairs done and subject himself and others in the home to the harsh conditions.Select Home Warranty would be more than happy to resolve every case, and do so fast, but we are a warranty company just like an insurance company, and thereare guidelines that we do have to follow.The customer is refusing to contact us, and we will process the cancellation at a pro- rated amount, as per the Terms of Agreement that the customer, reviewed, initialed,signed and sent to us.

The customer submitted information yesterday regarding the refrigerator. The customer has been approved for $200 towards a replacement refrigerator. That is the maximum approved allowance. A reimbursement form will be sent to the customer shortly for signature. As soon as it is signed please let me...

know so that I may expedite your check.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I would prefer to wait till settlement is received on my end, I did accept the settlement they offered.
Regards,
[redacted]

Our techs in the area are booked up. We will waive any cancellation  fees and give the customer  a full refund back to the credit card.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We will proceed with cancelling the customers contract as requested. The customers contract will be cancelled per section 13.2 of their signed warranty agreement. As soon as their refund check is issued it will be mailed out. No additional funds due at this time.

We did speak to the technician and this has been taken care of.

First let me thank you for your reply and interest to my complaint against Select Home Warranty.  As a result of my contacting [redacted], Channel 5 news in [redacted], and his contacting Select Home Warranty, I received a call from a Mr. [redacted], who is a Resolution Coordinator...

and who has agreed to refund the actual cost of the water heater ($410.00) to resolve this issue.  I am sorry that it had to come to this to be treated fairly.  However, my contract with them is still in effect until next May and I hope there will be no more issues.  Should you need any more information, please contact me again.  Again, thank you.  Your name alone carried a lot of weight in resolving this issue.

I paid $480 in premium. I asked for $129 back for the garage door opening they never sent anything. I asked for a refund which should have been 9 months of premium and the gave me $180 after I contacted you. I feel I still need $180.

Someone from our office spoke with the customer and they informed us that the roof was already repaired by their father. Customers claim has been closed out accordingly.

Complaint: [redacted]
I am rejecting this response because:
They would not uphold a warranty we paid for to cover our air conditioning units they blamed the builders who built the home in 2000 for improper installation. We purchased out home in 2007 and passed a home inspection and have upheld the  maintenance of the units as required, never once has there been an issue or failed an inspection until we called the home warranty company and used their reffered AC company. We have since received an additional quote from another company who found completely different issues with the unit. When we finally tried using th warranty company the took 5 days to deny our claim because of faulty installation. We are looking to buy a whole new unit which should have been covered with the warranty we paid for. Since they cannot. Uphold the warranty we paid for they can refund the full amount wasted on their  fraudulent policy.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]