Select Home Warranty

The customer has already requested to cancel their contract with our company. They were informed that they are not eligible for a full refund as they purchased their contract in 2016. The customers contract has been cancelled per section 13.2 of their warranty. As soon as their refund check is...

issued it will be mailed out.

I am rejecting this response because: They told me they would ONLY refund the premium to the...

previous owners, not me and I was told by 3 separate agents from their company on 3 separate times that I was covered, The contract is not clear what is or isn't covered. Not to mention the fact that since they refused to cover my claim and I did some checking, I found several other complaints similar to mine on homewarrantyreviews.com, All of the negative ones have been greyed out but you can still read them. I believe something needs to be done to protect other home owners from believing they have full coverage when in deed they do not. Please stop this company from preying on others as he did myself and the countless other prior to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that a refund of all payments made on the account will be credited back to my debit card without any deductions in 24-48 hours per management and the policy is canceled without further obligation or request of cancellation.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The customer is unfortunately not eligible for a full refund. We did however, waive the customers cancellation fee, refunded him for the additional coverage purchased on 9/29 and we refunded their monthly installment from the 9/29 charge. Customers account has been cancelled as requested. No...

additional funds due at this time.

The customer has been issued a refund directly back to their credit card as of 12/8/2015

Select Home Warranty has issued a refund directly to the customers credit card as of 08/11/2015

The customer filed two claims with us. The first claim for their A/C was already closed out in 2016. They received a reimbursement in the amount of $130 check #[redacted].With respects to the customers plumbing claim. They were approved for $185.57 towards their claim which they had signed a...

reimbursement agreement for. The customer just signed their reimbursement form on 10/27/17 a month after it was originally sent to them. Please see enclosed signed agreement. Their reimbursement check is currently being processed. No additional funds due at this time.

Select Home Warranty will send all the information to the customer as well as contact them to resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:This is just a part of their tactic of delay, delay, delay.  When I spoke with them months ago, they never once ask for proof that I paid the vender.  They know they have not paid him because he never sent them an invoice.  I will sent the proof of payment, however it is not for the $100, it is for the full amount.  I will not be satisfied until I have received the $100.
Regards,
[redacted]

I am rejecting this response because I received a check for $306.56. I paid $839.89 on 8/19/14 for a 2 year plan and cancelled on 7/28/15. I should receive a reimbursement for almost 13 months or approximately $454.94.

We did speak to the customer and updated the information.

Complaint: [redacted]
I am rejecting this response because:we did receive payment for Select home warranty,  our issue with them is it took 4 months to get our money for microwave claim, keep giving us different reasons...

why we had not received payment; then we went ahead to cancel our policy for Select home warranty not following through on claim,   then Select charged us $75.00 fee to cancel when we were not in the wrong and pro rated our monthly charge to higher rate so they didn't owe us but $93.00 dollars for our 2 year contact with them;  we paid $899 for 2 year agreement  through apr  2017  all they returned to us was $93.00 for canceling early!!!!!!!!need to be be rated at F for rating for business
Regards,
[redacted]

Select Home Warranty di advise the customer if the unit operated for both floors(primary and 2nd floor) you would not require a separate thermostat.The customer has a unite with 2 zones one for the upstairs and another for the primary floor.The customer was sent the Terms of Agreement that...

specifically states under Heating System that zoned systems are not covered. SEE Below:6.3.3. Heating System (Primary Only). This Agreement covers all module, components and parts of the heating system necessary to the functionality of the heating system. This Agreement covers the primary heating system of the covered home only, provided that the heating system does not exceed a five (5) ton capacity. This Agreement does NOT cover solar heating systems or the components thereof. This Agreement does NOT cover any portable heating units or zone systems or wall units or components thereof. This Agreement does NOT cover fireplaces or heat lamps or the components thereof. This Agreement does NOT cover radiant heating systems built into walls, ceilings or floors. This Agreement does NOT cover the following list of modules, components and parts relating to the heating system: (i) air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) flue baffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii) geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv) clogged lines.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mr. [redacted], Supervisor from the Nevada office called me last night and informed me they would be mailing me a refund check of $786.63 within 7-14 days, which is acceptable to me at this point in time. They would also be waiving the $75 cancellation fee.
Regards,
[redacted]

Complaint: 11686719
I am rejecting this response because:
Regards,
[redacted]Select Home Warranty has sent to me the following payment back, my original payment was $ 41.66 month (since 04/20/2015) Mr. [redacted] said he would send mefour...

(4) payments plus the 08/30/2016 was to total five(5) payment. He only sent back four impartial payments. Had promise refund of 48.28 (no refund for AC)08/30/16  sent $41.66 not return, 09/02/16 impartial payments 41.63, 41.64, 41.65, 41.66 (only one correct amount). Am requesting full amount, no service provided.

Complaint: [redacted]
I am rejecting this response because:  I am fine wth paying the prorate. However, I was told otherwise about a cancel fee. And in the reponse I saw nothing pertaing to that fee. How is that fee going to be handled on my policy. Because I was told on a recorded line that there was no cancellation fee. An have since been told that fee can be waived if my policy is noted, although how is my fualt that the sales rep didn't do his job to note my policy of about the waived fee. That is not my fualt, and I clearly asked him that he was telling me that there was no cancellation fee. He replied that there wasnt. 
Regards,
[redacted]

I am rejecting this response because:Select Home send me reimbursement form with amount of $357.06,but I am not agree to  pay for work was not been done properly, I mean the patch contractor placed on the pipe on 08.21.15 did not hold even half of a day,when tenant called on 08.22.15 nobody came to fix the leakage and this problem began to deteriorate whole house.So,I think the Select home should reimbursed me with the maximum available cap- $500.00 and pay me remaining $ 900.00 from 2 invoices with amount of $1,485.25 that tenants spend for repair of multiple problems which I described in previous letters.

Attached is a copy of the signed customer contract accepting all our terms and conditions. The customer called our office and requested to cancel their contract on 9/13/17. The customers contract was cancelled per section 13.2 of their signed warranty. Below is a breakdown of their...

refund: Charged 2 Months @ $41.67 per Month = $83.34; Add Cancellation Fee of $75.00 = $158.34 ; Also Less Claims Paid/Owed of $0.00 ; Subtracted from original payment of $399.99; Totals a Refund of $241.66. As soon as the customers refund check is issued it will be mailed out to them. No additional funds due at this time.