Select Home Warranty

Select Home Warranty has spoken with the customer andexplained that originally to move forward with their claim, we would requirepictures of the unit as well as maintenance records. See Below:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coils.There is not a point and time did we hide these requirementsfrom the customer as it is clearly outlined in the Terms & Conditions, thesame Terms & Conditions that was signed and initialed by the customer statingthat they reviewed them and agree to set Terms.Select Home Warranty reserves the right to ask formaintenance records to make sure that the customers are maintaining the unitsas per the manufacturers’ specifications. All HVAC systems do require at least one maintenance per year if not twoto keep the unit running to its maximum performance. The request for picturesis to show the state of the unit, just as you would take pictures for any typeof warranty or insurance claim.We have worked with the customer to try and resolve thismatter and the customer has requested a refund, which we have issued, for anyunused time.

Select Home Warranty has issued the refund directly back to the customers card as of 8/17/2015

The customer has already been given a full refund.

Stop lying about the calls..just put him in the conference and see what he says..
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We have spoken to the customer and have dispatched a plumber.

I am rejecting this response because the claim for reimbursement was not processed. I am attaching the policy document, invoices submitted for reimbursement, and phone records that proves that I contacted the...

Select Home Warranty prior to hiring a HVAC contractor as specified by the policy.

As complementary information in reference of my Complaint ID #[redacted], we would like to inform that my husband has just called to [redacted] at###-###-####; this is the contractor that Select Home Warranty assigned to...

take care of our complaint (according to their email received it from them on January 5th, 2017).  The owner said today Monday January 9, 2017, that he has never heard about this company, and he do not have any work order or agreement with them, therefore he is not coming to fix our washer. Could you please kindly add this additional information to our response of do not accept the response made by the business to resolve this complaint.

The customer was advised that the issue she was having with the well pump was not a cover component, we also sent the customer an email on 1/26/2016 in order to speak with them further about the claim.We have not heard from the customer since 1/25/2016 regarding this matter.

We did speak to the customer and explained the diagnosis. The customer  wishes to get a second opinion. we will wait for that information.

I  do not accept select home warranty response.  I have not signed documents stating acceptance.  I stated to customer service the  offer was not fair.  He proceeded to send an offer as...

if I  agreed to the amount he offered.  After carefully reading my policy, I am convinced that I was given miss information about what I am entitled to receive from Select home warranty. If necessary I can send a copy of the policy.

The customer has been issued a refund directly back to their card on 06/24/2015.

We did speak with the customer and upped the approval on the claim.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the error. We have resent the correct policy agreement.

The customer  was  offered a $200 if he kept his policy with us. We do not give a reimbursement and a refund for a policy this is against the terms. The customers credit card was already credited for the refund and the policy is canceled  If the customer has proof we approved both please provide documentation

We apologize for not getting a tech on time we will refund the full premium via check. please allow 7-10 days to arrive

The customers heating claim has been denied per section 6.3.3 of the customer signed warranty agreement. It specifically states that heat exchangers are not covered under the agreement which is what was cracked and needed replacing.Per the diagnosis received with respects to the customers stove it...

is not worth replacing. Therefore, the customer has been approved the maximum allowance of $150 towards a replacement unit.No additional funds due at this time.

Per the diagnosis received from the technician the customers claim was approved for the maximum allowance of $150. The contractor is being notified of the approval. Please contact them to schedule an appointment for the repairs.

Complaint: [redacted]
I am rejecting this response because: I will accept the response as soon as I know the time frame of the refund as well as the amountplease let me know as soon as possiblethank you [redacted]
Regards,
[redacted]

Select Home Warranty is requesting additional information as this customers' name and address is not in our system.