Select Home Warranty

We did reach out to the customer and have refunded the last 3 months of the coverage.

We did speak with the customer and they will get their own tech and follow up with the diagnosis.

Complaint: [redacted]
I am rejecting this response because:
The only resolution was that the warranty company finally sent me my contract, after purchasing it over six months ago. As for the other complaints, I was only promised that...

each operator I spoke with would be given harsh warning. My complaint was with the business practices, not with the actions of a few operators.No mention was made as to my reimbursement for a service I was told was covered.
Regards,
Dennis [redacted]

Select Home Warranty has advised the customer that we do not cover leaks of any kind in appliances, once we advised the cusotmer of this, they requested to cancel their policy.The customer was provided the amount of the refund and then decided they did not want to proceed with the cancellation, we...

did advise the cusotmer that we could not reverse the process. See Below:6.2.1 Refrigerator. This Agreement covers one (1) refrigerator located within the kitchen of the covered home. This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. This Agreement does NOT cover the following list of modules, components and parts relating to the refrigerator: (i) ice makers; (ii) ice crushers; (iii) beverage dispensers; (iv) freezer parts and components which are not essential to the refrigerator unit as a whole(v)freon(vi)freon leaks;(viii)damage caused by freon leak(ix)leaks(x)sealed system.

The customer has already been given a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have spoken to the customer and have dispatched a plumber.

We will send a full refund thru check. Please allow up to 30 days to arrive.

Complaint: [redacted]
I am rejecting this response because: I will accept the response as soon as I know the time frame of the refund as well as the amountplease let me know as soon as possiblethank you [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty has issued the refund directly back to the customers card as of 8/17/2015

I am rejecting this response because the claim for reimbursement was not processed. I am attaching the policy document, invoices submitted for reimbursement, and phone records that proves that I contacted the...

Select Home Warranty prior to hiring a HVAC contractor as specified by the policy.

Select Home Warranty is requesting additional information as this customers' name and address is not in our system.

Select Home Warranty has been in contact with the customer and have agreed upon an amount of 75.00, the check was already mailed to the customer.

I  do not accept select home warranty response.  I have not signed documents stating acceptance.  I stated to customer service the  offer was not fair.  He proceeded to send an offer as...

if I  agreed to the amount he offered.  After carefully reading my policy, I am convinced that I was given miss information about what I am entitled to receive from Select home warranty. If necessary I can send a copy of the policy.

The customers heating claim has been denied per section 6.3.3 of the customer signed warranty agreement. It specifically states that heat exchangers are not covered under the agreement which is what was cracked and needed replacing.Per the diagnosis received with respects to the customers stove it...

is not worth replacing. Therefore, the customer has been approved the maximum allowance of $150 towards a replacement unit.No additional funds due at this time.

We did speak to the customer and explained the refund amount was given according to the policy terms. We have sent the customer an additional $278 for his fridge claim.

The check was in my mailbox last night when I got home from work & I did deposit it. Thanks so much for your help!

The customer has been issued a refund directly back to their card on 06/24/2015.