Select Home Warranty

The customer has already been refunded as requested, again a sensor is not a mechanical  component of any appliance or system.noun sen·sor \'sen-?s?r, 'sen(t)-s?r\. : a device that detects or senses heat, light, sound, motion, etc., and then reacts to it in a particular way. 6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches.A sensor is not part of the control board, motor, chains, belts, gears, pulley, sheave fork, axle, bolts and switches.The sensor on a garage door opener is only used to communicate between the remote and the garage door to open , it is not a major mechanical component of the operational system

The customers reimbursement form has been signed and is being mailed out to them this week. With respects to the customers cancellation refund check. That check has been mailed out on 10/15/17. I checked with the bank this morning and the customer never cashed that refund. A new check will be issued...

and mailed out to the customer right away. No additional funds due at this time.

Complaint: 10369447
I am rejecting this response because: All I know is that when I contacted visa They said the funds were there and the reason the charge didn't go through was on your end because the card has worked fine every time it has been used. We even used it to go out to lunch the next day and it worked fine. I understand it is my responsibility to give you updated information about our card but why every time I call I am told that only a member on management can take card info and someone will call me back multiple times I never receive a call. But after my policy lapses  I call and all of a sudden anyone can take my credit card info. I think you guys are letting our policy lapse on purpose.
Regards,
Stephen Self

Complaint: [redacted]
I am rejecting this response because:8.3 In lieu of replacing a system or appliance that is deemed irreparable or...

it is not cost effective to repair, said determination being made by Select, Select maychoose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall bein an amount not to exceed the depreciated value of the component/appliance being replaced;Again, depreciation value of $2300 value 7 years old fridge should be more than $1000. How come it looses 95% value in 7 years? This is insane. What kind of depreciation calculator do they use?Also they paid $200 for our 20 years old $450 value microwave.Do they have different calculators for different appliances?
Regards,
[redacted]

The customer no longer has a policy with us as they requested to cancen and has been send a refund check.

Select Home Warranty has been in contact with the customer and we have agreed to send a check for the refund.

we have already credited the customers credit card. It may take another 1-3 days to post

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The amount refunded seems quite low considering I only had service for 3 months.  Can they give a break down of how much each month of service costs?
Regards,
[redacted]

out technicians in the area are backed up. We advised the customer to locate their own tech if they cannot wait and call us with diagnosis.

We are not sure what the cutomer is trying to say. We did speak to them and they have been approved for the policy limit.

Customers pro rated refund has been calculated and will be mailed to the customer shortly.

Complaint: [redacted]
I am rejecting this response because: We paid $750 for the home warranty. They did not live up to their part of the warranty and did not assist with either claim we attempted to file in the time we had the...

warranty. The "refund" they sent us was only $450.00. I am not paying for the time we had the warranty if they did not provide the service they were supposed to provide during that time.
Regards,
[redacted]

The check was in my mailbox last night when I got home from work & I did deposit it. Thanks so much for your help!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty has been in contact with the customer and have agreed upon an amount of 75.00, the check was already mailed to the customer.

Complaint: [redacted]
I am rejecting this response because:Based on the company's response, Select is misleading the public by claiming they are offering a home warranty when in fact they are only covering parts....

The company is well aware a reasonable person would assume if they are purchasing a warranty, labor charges would be paid by the company if a repair is approved. For example, if an individual wrecks their car, insurance companies does not tell consumers it will only cover the cost for parts and not labor. Furthermore, Select claims it only covers parts. Therefore, it should not matter what company I use to repair a covered item? The contract states I am to pay a service charge of $45.00 each time a tech is dispatched to my property. Why am I paying for labor and a service fee? Why is Select allowing vendors to double dip and cheat its customers? If what the company is asserting is correct, I should be free to use any licensed company to submit my claim and not be subjected to multiple charges.
Regards,
[redacted]

We will send a full refund thru check. Please allow up to 30 days to arrive.

We did reach out to the customer and have refunded the last 3 months of the coverage.

We did speak to the customer and explained the refund amount was given according to the policy terms. We have sent the customer an additional $278 for his fridge claim.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]