Select Home Warranty

The customer was previously informed by our office that due to lack of maintenance records the maximum were were able to approve on their claim was $200. The customer accepted that amount by signing the reimbursement form they were sent. The customers check has been mailed out on 5/30/17 check #[redacted].

Complaint: [redacted]
I am rejecting this response because: Since this time I have not received a refund from Select Home Warranty. I did speak with a customer service rep and he assured me that I was...

getting a full refund, via check. That was on Dec 31,2015. I waited a full week and no refund was sent. I have had no other response from the company. 
This issue will not be resolved until I have received the refund.
Regards,
[redacted]

The customer has been informed that they were approved $185 towards their claim. As soon as we received a paid invoice of completed repairs we can go ahead and have the necessary forms sent over to the customer for reimbursement. No additional funds due at this time.

Unfortunately, per section 6.2.7 of the customers warranty this claim is not covered. We have informed the customer of this on numerous occasions.

I just want let you know that I received my refund check yesterday in the mail and therefore I want to request you to close this complaint. Though, almost 6 months they took to release the amount.Thanks for helping me out to resolve this issue.

The customers warranty was cancelled per section 13.2. Below is a breakdown of their refund: Charged 9 Months @ $49.33 per Month = $443.97; Add Cancellation Fee of $75.00 = $518.97 ; Also Less Claims Paid/Owed of $65.00 ; Subtracted from original payment of $591.96; Totals a Refund of $8.00....

The customer was cancelled at their discounted purchase rate instead of the non discounted rate that is stated in section 13.2 .The customer has confirmed receipt of their refund check. No additional funds due at this time.

Unfortunately, the customer is not eligible for a full refund as they purchased their contract in 2016. The customers contract will be cancelled in accordance with Section 13.2 of their contract. As soon as their refund check is issued it will be mailed out.

The customers reimbursement check has been mailed out. Check #[redacted]. They should be receiving this check within the next few days.

We spoke with the customer and will be processing a full refund back to the credit card. Please allow 3-5 days for credit to post.

We have spoken to the policy holder and explained the reimbursement.

The customer has been issued a full refund on 4/21/17. They should be able to view the refund on their credit card statement.

The customers contract was already cancelled as previously requested. The customers refund check has been mailed out check #[redacted]. No additional funds due at this time.

The check was sent that same day. Please allow more time for it to arrive . It can take 7-10 days for a check to arrive.

Select Home Warranty is already in contact with the customer to resolve the issue and try to resolve the matter.

A new technician has already been assigned to the customers claim and will be going out to their home. The customer requested that the contractor who previously came out would not get assigned and we proceeded with complying with the customers request.

Complaint: [redacted]
I am rejecting this response because: Yes I did dispute the charge with the credit card company before I took action with the Revdex.com. I want to make sure that I am going to get credited for what was charged. I have not yet heard back from the credit card company about this matter. I just want this matter to be resolved either from the credit card company or from the Revdex.com. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did speak with the customer and processed tier reimbursement for the policy max on their claim.

Complaint: [redacted]
I am...

rejecting this response because: It is the company fault they did not warrant there contract. select home warranty reneged on the contract. they didn't honor there contract with me. that is why I wanted to cancel and a FULL refund. I was also told to get the work done on my own.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  A supervisor from SHW called to apologize for the poor customer service I've received.  I accepted his apology, but it does not change the fact that I...

received poor customer service on several occasions or that their contracts are written in such a manner as to provide loopholes to deny the coverage stated on its website. I think people need to be aware of how this company operates before signing a contract with them.  I stand by my statement that I will never recommend SHW to anyone seeking to purchase a home warranty plan.  Because of my bad experience with SHW, I'm not sure I will ever purchase another home warranty plan -- even from another company.  Again, the apology is accepted, but SHW needs to provide better service.  They can start with removing the loopholes in their contract.  Ex.:  Hot Water Heater covered, but "leaks" are not.  If one experiences a problem with a hot water heater, there will most likely be some type of leak because the "water" heater is filled with WATER.
Regards,
[redacted]