Select Home Warranty

Complaint: ***
I am rejecting this response because: If this is the treatment that I will receive from this company than I will accept
the amount they approved of the $150, although I do not agreee with it by any means I will accept it since they are unwilling to understand a customers perspectiveI will also voice my dissatisfaction through reviews on various (as many as I can) reviews outlets and social media outlets notifying potential customers to be aware that this company will find any way to deny a claim so they do not have to payIt does appear that their contracts are written in a way that any claim will be denied regardless of the service and he customer is at a lossHad I spent a little more money on another reputable home warranty company I feel the outcome would have been mutually beneficial to the customer and the companyI am not the only customer to feel this way and to feel mislead and cheatedI have attached a copy of the paid receipt, because they have asked for it and a copy of a negative review another customer that has suffered the same treatment and shares the same thoughts about Select Home Warranty, this review is publically available on google reviews
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:
This is an absurd rule, and completely a rip off of consumersNobody should have to pay both warranty premiums and all service costs, and that’s just not the point of buying warranty services
Regards,
*** ***

Until an actual diagnosis is provided we cannot advise what will and will not be authorized/paidOnce an actual diagnosis is received we can review and discuss with the customer as to how to proceedThe customer has not advised if they will hire their own technician or wants us to continue to search for a technician so that we may proceed accordingly

We did speak with the customer and assisted with the situation

The customer unfortunately is not eligible for a full refund as refunds are issued within the first days of purchaseThe customer purchased their contract in March and requested to cancel in OctoberTherefore, their account was cancelled per section of their warrantyTheir refund check is
currently being processed for issuanceNo additional funds due at this time

I have submitted your request to our IT departmentThis customer should no longer receive phone calls from us

In order for the customer to be approved for their stove claim a diagnosis needs to be received and reviewed by the claims departmentWe cannot approve an allowance towards stove repairs unless a diagnosis is provided for reviewAs of now we did not receive a diagnosisThe customer has been
offered to secure their own technician or we can continue to search for a technicianPlease advise how you wish to proceed so we can notate your accountIf you have already hired your own technician please have the technician provide a diagnosis for review so that we may move forward accordingly

Complaint: ***
I am rejecting this response because: As stated this company is a fraud I do not want any further correspondence Please make my complaint public so that other veterans and civilian will be aware of this company’s deceptive practices
Regards,
*** ***

Again,According to the contract that Per Section “For heating or cooling equipment (hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair replacement allowance will increase to $after the first three months of coverage.” The only prior repair which was performed through select warranty was where the problem was identified; however select choose not to make the repair at that timeBased on the foregoing, Select is obligated to cover repair or replacement of the hvac equipment and/or parts, up to $as this is a renewal policy and has been in effect for over months.$would not even fix itAccording to the contractor that you assigned me, the estimated cost would be $

The customer is not eligible for a full refund as full refunds are issued within the first days of purchaseThis customer renewed their contract in and is not eligible for a full refundThe customer was informed on 10/4/that they will be reimbursed for the $service call fee paid
Please submit proof of payment to *** so that they can send you a reimbursement form to signOnce received we can have a check processed for you.If the customer wishes to proceed with cancelling their contract we can have that processed per section of their warranty agreementPlease confirm if you wish to proceed with cancelling your contract.No additional funds due at this time

The customer has already been approved for the policy maximum for this claimIt does not matter how long they lived in the housePlease see section "You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such
itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00." We have already received the signed reimbersment for and a chcek wil be mailed

We were able to locate a technician for you to come out for the A/C ClaimTheir earliest available appointment is this coming SaturdayAll other technicians did not have any availability till mid to late next weekThis contract was able to provide the earliest appointment dateThe contractor
information is below: *** *** ***###-###-#### They should be contacting you shortly to schedule that appointment

Complaint: ***
I am rejecting this response because:
I spoke to SHW rep, they stated I would have to receive a second opinion, at which I had to pay the cost of the second opinion, the rep aslo informed me that even if the second opinion didn't have the same findings as the first plumber I would not be refunded for the second opinion nor will they Honor the repairMy question to SHW rep, why would I pay a out of pocket expense when they are hired to do a jobThe first plumber gave a report off their assumption from a previous jobWhen I informed the rep, he stated to me "Oh well"Now I'm being forced to pay a dollar cancellation fee to SHW not to honor there contactAlso I requested a copy of the first plumber report which the SHW rep ignored
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We spoke with the customerWe explained why his issue falls outside of coverage. Customer requested to cancelwe have issue a refund and waived the cancellation fee

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On 02/02/the customer placed a claim with Select HomeWarranty for their Heating System.We secured *** Mechanical to go out and take a look atthe issue, they stated that the unit is an old back flashing heat exchanger,which is cracked and leaking carbon monoxide and was shut down by
thetechnicianThe heat exchanger was shut down due to the fact that it is leakingcarbon monoxide.We do understand that the customer is stating that there areother issues with the unit, but, the unit will not function without a heatexchanger, and that is the main component needed.We advised the customer that we would like to see what wecan do for them, we did request the maintenance records on the unit. The customer informed us that they had norecords, which per the Terms of Agreement, we reserve the right to ask for inany major repair or replacement.Select Home Warranty did offer the customer a courtesypayment and did advise that they ca the issue taken care of themselves and submitthe invoice for review and we would be more than happy to assist in any way wecan, the customer refused.6.3.3. Heating System (Primary Only)ThisAgreement covers all module, components and parts of the heating systemnecessary to the functionality of the heating systemThis Agreement covers theprimary heating system of the covered home only, provided that the heatingsystem does not exceed a five (5) ton capacity. This Agreement does NOT cover solar heating systems or thecomponents thereofThis Agreement does NOT cover any portable heating units orzone systems or wall units or components thereofThis Agreement does NOTcover fireplaces or heat lamps or the components thereofThis Agreement doesNOT cover radiant heating systems built into walls, ceilings or floorsThis Agreement does NOT cover the followinglist of modules, components and parts relating to the heating system: (i)air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) fluebaffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii)geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv)clogged lines. Select Home Warranty has filled its contractual obligationregarding the claim for the Heating System

The customer has already been approved for the maximum allowance on their A/C ClaimIf the customer can provide us with the three years requested maintenance records we can review their account for an additional allowanceSince the customer advised us at the time they do not have it they were
approved for the $which is the maximum allowanceThe customer refused the approval amount and requested to cancel their contractThe customers contract is currently being processed for cancellationAs soon as their refund check is issued it will be mailed out to them

Select Home Warranty acknowledges that the customer is stating that the problem is not with the heat exchanger, only We have advised the customer that the primary malfunction is that the exchanger is leaking carbon monoxide and the heating system will not work without it, and the heatexchanger cannot just be repaired it has to be replaced, as per the Terms of Agreement, we are unable to cover the repair or replacementof the heat exchanger in order to make the heating system operable.We did request maintenance records rom the customer, as it is protocol in any major replacement or repair, as per the Terms of Agreement, which the customer signed, initialed, and sent back to Select Home Warranty.The customer was not able to provide the maintenance, and, we did offer a courtesy payment and reached out to the customer to further resolve the matter, we have not heard from them.Select Home Warranty is more than happy to assist in way we can, however, we are unable to approve a leaking heat exchanger, which is main failure of the HVAC System

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I actually do receive this money
Regards,
*** ***