Self Financial Reviews (%countItem)
Self Financial Rating
Address: 515 Congress Ave Ste 2200, Austin, Texas, United States, 78701-3560
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Made my credit score go up 37 points. I'm very happy with the service
Thank you for sharing your experience! We love hearing from our customers and welcome all feedback :)
I submitted 2 payments using the Self lender app on 11/21. One for 100$ for the secures card and the second for the 25$ a month investment. I notice the money didnt come out for the 25$...look back at the account on Self and I am being charged of 15$ fee for the payment failing for the 25$ and one for the 100$ which did come out. However on the app it shows the 100$ payment failed as well. There is obviously an issue with the app or something. I have proof I had well over 1200.00 in my account to cover 125$ contacted the company they are telling me they dont refund for fees!! So I'm suppose to pay for the companies screw up with their system?
This customer logged into their account and submitted two manual payments on November 21, 2019. ACH payments generally take 2-4 business days to process. Both payments were submitted to the customer’s Credit Builder Account with the first one in the amount of $25 and the second in the amount of $100. The customer’s bank returned both payments as failed for insufficient funds. The customer reached out via email on November 27, 2019 inquiring about the payments failing at which time we responded on the same day. We advised the customer two manual payments were submitted on November 21, 2019 by logging into the account and submitting the payments. In addition, the customer submitted a $100 payment to her Self Visa card on the same day, November 21, 2019, which is still showing as successful. Self Financial has confirmed there are no issues with our app or website which would have caused any payments to fail. As stated in the online application and in the account documents available to all customers, there is a $15 returned item fee assessed any time a payment from a bank account is failed and returned to Self Financial.
I close my Self Lender account 10/31/19. I received an email on 11/12/19 stating my check was sent out in the mail. It is now 11/20/19 and I still have not received my check. I was told it would take 7 to 10 business days to receive my check. It never takes that long to receive a letter in the mail.
Self Financial takes pride in getting all owed customer funds back to them in 10-14 business days per the timeline on our website. The customer’s account, started on April 16th, 2019, was closed on October 30, 2019 per customer request, and we have issued the funds owed to her for the successful payments submitted. When an account is closed or completed customers will receive any funds paid in minus interest due on the loan and any late/returned payment fees. This customer’s refund was sent on the 9th business day, November 12, 2019, via check to the current address on file entered by the customer.The customer reached out to state that she had not received her check, so a duplicate was mailed to her on November 20th to the confirmed address provided by the customer. We apologize for the delay with the post office as all our checks are sent USPS first-class but promptly sent a duplicate to ensure customer receipt of the check. Self Lender has the ability to verify all negotiation statuses of every check issued and has verified this check has been received and negotiated on November 27th, 2019.
I stumbled upon Self Inc formally Self Lender when I was searching ways to build my credit. I just completed my 12 month loan on 11/05/2019. I got an email late evening on 11/15/2019 saying my money would be in my account within 2 business days. I just received my money today with no issues. You will see your score go up as long as you make your payments on time. If you miss a payment, your score can take a big hit. I raised my score by a few hundred points. I may open another loan next month to see if I can get it even higher. I would definitely recommend Self Inc to those who need to rebuild their credit. I started my loan with a credit score in the low 400s and now I have a credit score in the mid 600s.
I was checking my bank (checking) account first thing this morning & noticed an unfamiliar transaction for $180 from SELF LENDER INC. Because the company's name was not familiar to me, I googled it & found out that this is some Credit Builder entity out of TX. That fact rang a lot of alarm bells as I have not contacted any such outfits. So I called them and spoke with *** but she was so non-committal and evasive that I was alarmed even further.
So, my bank has been alerted.
And I am also filling this Revdex.com notice.
But because this is so outrageous (that somebody or an entity with a shady business model can just access a checking account, post an unauthorized charge, and then once contacted, just pretend it has no idea what is going on), I will also file a complaint with the Consumer Financial Protection Bureau as well as with the Texas Attorney General's Office.
Self Financial takes claims regarding fraud seriously and conducts an investigation to review and settle any report of fraudulent activity appropriately. In accordance with our procedures for fraud claims, management reached back out to the customer on the day she reported the unrecognized charges on her bank account. We received the information necessary for our team to locate the charges in question to fully investigate the claim and block further unauthorized use. Our management team has spoken with this individual to settle her claim and ensure the funds that she did not authorize were returned to her bank.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this proposed resolution is satisfactory to me subject to me ACTUALLY receiving the funds (deposited) back to my account.
Regards
I need an explanation as to why after closing my account this company will take over 2 weeks to initiate a payment back to me. This is ridiculous!
Self Financial takes pride in disbursing funds from our Credit Builder product to customers in a timely manner. As stated on the Self Financial website, our disbursement time frame is 10-14 business days. The customer’s account was opened on December 29, 2018 and was closed on November 04, 2019. When an account is closed customers will receive their funds minus interest due on the loan and any fees to include the administration fee. Mr.’s funds were sent on November 15, 2019, which is the 8th business day after his account was closed. The funds were sent as an electronic transfer to the bank account provided by Mr.. The Self Financial customer success team communicated via our live chat feature with Mr. on November 4, 2019, during which the timeline for funds payout was explained. Additionally, Self Financial communicated with Mr. on November 12, 2019 to confirm that the funds transfer was scheduled for November 15, 2019.
Do not waste your time or money on this place. You might think they are looking out for your credit, but it lies about your progress and if you run into issues, they will hurt your credit 10x more than helping it.
This letter is in regards to the security deposit of $155.14 that was placed on my account. The check was supposed printed and sent on check on 09/10/2019, today is 09/22/2019 still don't get it. Add copy of this confirmation email about the check. Thanks
Self Financial takes pride in getting all owed customer funds back to them in 10-14 business days per the timeline on our website. The customer’s account was started on June 18, 2019, and was closed on August 28, 2019 due to all payments being charged back. When an account is completed customers will receive any funds paid in minus interest due on the loan and any late/returned payment fees. This customer charged back all payments that had been submitted on his account, therefore, no refund is due to him as no successful payments were received.
I opened an account in May 2019. They advertise they report to all three major credit bureaus. I've been trying since June to get this reporting on my TransUnion report. First two times (June & July) I called, they said to be patient. Third time they told me I had to buy a credit report to get help. And here it is the end of Oct and they are once again telling me I need to buy another credit report to get help. Sure what's $25 a pop.
I won't be using them again and definitely don't recommend them to others.
I canceled my account October 1 2019. A check was supposed to be mailed out October 11 and then 7-10 business days from that day. I have yet to receive my check going on 2 weeks from the mailing date. I called customer service and they couldn’t care less. They have no way to track where the check is or the delay. You just have to get another check sent out and hope that the same error doesn’t happen twice. They leave you with no piece of mind. It’s just a nonstop waiting game and only the consumer suffers. I am missing $164 that I have no clue when I’ll be getting back because the company has no idea where the check is. It’s just hit or miss either you receive the check once you give them your money or you don’t.
Self Financial takes pride in getting all owed customer funds back to them in 10-14 business days per the timeline on our website. Unfortunately, we are unable to offer tracking numbers for all of the checks mailed from our office. This customer’s account was started on March 1, 2019 and was closed per customer request on October 1, 2019. When an account is completed customers will receive any funds paid in minus interest due on the loan and any late/returned payment fees. This customer’s refund was sent on the 8th business day, October 11, 2019, via check to the current address on file entered by the customer. This customer reached out to our team via telephone on October 29, 2019 at which time she was offered a duplicate check. The customer rejected this offer stating that she wished to wait to see if her check would be returned to our office for possible additional options. To date, the customer’s check has not been returned to our office, but as offered, we are happy to issue a duplicate check to the customer to ensure owed funds are received. We will, however, need this customer to contact us to confirm she would like for us to issue a second check to the address on file.
I issued two payment to Self Lender and received receipts stating they had been processed that day. The payments, however, were not processed that day and no updated notice was sent stating that I should retain funds for later processing. I was then charged 2 failed payment fees. Initially I paid the fee thinking I was at fault, then I reviewed the receipt and realized I had planned accordingly. I reached out to customer service advising them that the information posted to the receipts was incorrect and as such I would like the fees removed from my account and my $30 payment posted toward my loan. They advised payments could take 3-5 business days to process and did not address my request for the fees to be credited.
I replied stating that I am happy to comply with their schedule going forward, but 3-5 business days is not what is listed on their receipts or anywhere during the payment process which is misleading/misinformation. I asked them to address their documentation and issue my refund. They never responded.
This business advertises its ability to help improve financial circumstances but uses the same misleading and unsavory practices as traditional financial institutions to tie you to them. Please address these issues.
Self Lender takes pride in being transparent with our product and company information. When the customer’s payment was submitted on October 5, 2019 an email receipt was sent to the customer stating “Thank you for your payment on your Self Credit Builder Account. Payment ID will apply to your account, pending final authorization from your bank. The electronic debit in the amount of $40.00 will be deducted from your bank account on 10/05/2019.” Upon failure of the payment we also sent an email stating the failure reason and information on the failed payment fee. ACH payments generally take 2-4 business days to process. Payment status on Self Lender automatically updates after 7 business days. It's at this point that we can generally assume that the payment is successful if it has not been returned by your bank. We cannot guarantee without final authorization from the customer’s banking institution if a payment will settle successfully.Per the loan documents and account application, when payments submitted via a banking account fail there is a $15 failed payment fee assessed to the customer’s account. Unfortunately, we cannot remove the fees on the account, nor can we reapply the funds paid towards the fees to the loan schedule.
On June 14 2019 I made two payments to self lender. One for June and one for July. After paying June's payment, the July payment option appeared and I paid ahead. Since then they have been sending emails stating that I'm 30 days late. I sent a help desk email in August asking why they were reporting a late payment and I never received a response. I paid again on August 3rd and September 14th. My October payment is due today and they are sending emails stating they are reporting a late payment to the bureaus.
Self Financial takes pride in remaining compliant and ensuring accurate reporting for each customer. Based on the agreement signed to open a Credit Builder Account, late payments are subject to be reported to the Credit Bureaus when it reaches 30+ days overdue. To help our customers avoid this reporting, we send customers emails at 1 day, 10 days, 15 days, 30 days, 60 and 75 days past due to make them aware of their account status.
We have reviewed this customer’s account and confirmed that account statuses were accurately reported based on their payment history including multiple failed payments.
Customers can chat/call/email at any time to cancel their Credit Builder Account for any reason, however, we do need to receive the request directly from the customer which we have not.
Complaint: ***
I am rejecting this response because:
My payment is $25 per month. In June of 2019 I paid $26 via the online portal. The portal stated that June was due. Right after the payment the portal stated July's payment and provided the option to pay. I paid again. On my credit report dispute it has June listed for $52 and July listed at $0. Then more monthly payments from Aug to Sep. I received a late payment email in October.
I made 5 payments total in June of 2019 due to this company's lie in their email as previously report. In their email they state when funds will be withdrawn but do not honor the statement. They have since made chances to the portal to reflect the false statements. My next resolve is an FTC complaint with my attorney. Thank you for your time.
Regards
I opened a credit card account with Self, and my card has been locked for a week. I have attempted to contact them regarding why my card is declining, and they are not able to tell me why card is not working when I have an available balance. The *** contacted me after business hours, and I was not able to answer. I called back to speak with a ***, and I was told that I will have to wait an additional 1-2 business days for a call back from a ***. They have horrible customer service, and is not able to tell consumers any more than they are able to see themselves on the app.
Self Financial and our partner bank Lead Bank have released a secured credit card through Visa at the beginning of October 2019. On October 18, 2019 Self Financial has identified an issue affecting our customer’s available balance due to holds. We have worked with Visa to submit a change to ensure that our customer’s available balance is updating and reflecting accurately.We apologize for the inconvenience this has caused our customers and have worked diligently to resolve the issue for expedient continued use. On October 22, 2019 we have received confirmation from Visa that a change has gone into effect to remove any pending holds that should have already been processed which will update the customer’s balance to allow use of the card.
Self lender falsely reported 30 day plus delinquency late payment on my credit report for my September 2019 payment after I set up auto pay in September for the payment to be auto devoted on 9/6 and I have the screenshot, however I logged on the account today and saw that autopsy was not reflecting. I immediate re enabled and contacted self via chat and got no help. If the late fee and my credit report is not corrected to remove the erroneous 30 day late payment, I’ll be contacting the CFPB. I ask for it to be escalated and was told they have no corporate office and it could not be escalated
Self Financial takes pride in remaining compliant and ensuring accurate reporting for each customer. Based on the agreement signed to open a Credit Builder Account, late payments are subject to be or are reported to the Credit Bureaus when it reaches 30 days overdue. To help our customers avoid this reporting, we send customers emails at 1 day, 10 days, 15 days, 30 days, 60 and 75 days past due to make them aware of account status.We have reviewed this customer’s account and confirmed that there were no payments reported as 30 days past due as of October 23, 2019. Self Financial has emailed the customer in regard to this complaint asking for documentation reflecting the late payment she referenced but has not received a response as of October 31, 2019. If Self receives the requested information, we are happy to review and make any necessary adjustments.
I have had a Self Lender account since 2018 and have been in a positive standing since account opening. A portion of my Self Lender available funds was uploaded to a Secured Self Visa Card. Since receipt of my credit card I have been allowed to only make one purchase from my available credit. I have made several attempts to use the credit card to be declined. I made contact with a representative at Self on 10/15/2019 after awaiting to reach a representative for 30 mintues to be told by the rep that I utilized all of my available credit. I explained to the rep that the information she was providing was incorrect as the automatic system and the my account online access shows I had available credit. While speaking with the rep and explaining to her that it is very embarrassing to have your card decline when you know you have available credit she disconnected the call and hung up in my face. Prior to her disconnecting the call she stated that their system shows I used on my credit and if the transaction were all declined the funds would be released the next business day which would be 10/16/2019 I made another attempt to make contact with Self Customer service department to only be told by the rep that the were all in a meeting right now and someone needed to call me back. Today 10/16/2019 I attempted to use the card for $10.00 to only be DECLINED again.
Self Financial and our partner bank Lead Bank have released a secured credit card through Visa at the beginning of October 2019. On October 18, 2019 Self Financial has identified an issue affecting our customer’s available balance due to holds. We have worked with Visa to submit a change to ensure that our customer’s available balance is updating and reflecting accurately.We apologize for the inconvenience this has caused our customers and have worked diligently to resolve the issue for expedient continued use. On October 22, 2019 we have received confirmation from Visa that a change has gone into effect to remove any pending holds that should have already been processed which will update the customer’s balance to allow use of the card.
Unfair that they take money from you first, without lending anything.
Shady business model, do not work with them. They will mess up your credit even more. Hope the government takes action against such companies.
I opened a credit building loan with self lender over 6 months ago. Things have been going fine, they are reporting correctly. A week or so ago they offered me a secured line of credit and since I was a satisfied customer I took advantage of this second product offer to continue to improve my credit. I got the card yesterday. I activated it then went to use it. It was declined, tried again, same. A bit later I get an email with a possible security alert. It was the 2 attempts I had made less than an hour earlier. The email stated that as soon as I replied my account would be active. Tried the card again, no luck. I thought maybe it takes some time, hour later still declined. At this point I am beyond frustrated, I call the number listed on my card and on the web. The number goes no where. I tried to use their "chat" option but that just takes you to a form to send a message. Now I am really upset so I go on the app again and try to find out how to close my account. It shows a link to that department, but when I selected it, my screen flashed like it was loading something else, then nothing happened. I just dont feel comfortable doing business with a company that makes a large amount of effort making it impossible for their customers to reach them. So now how do I cancel? Does the account hurt me if it just sits there on my credit with a zero balance? I feel taken advantage of. As someone who was trying to do all I can to fix my credit I was easily romanced by their gimmick.
Self Financial takes pride in swiftly solving customer issues and responding to the customer as soon as possible. The customer has reached out to us via email in regards to this issue on October 13, 2019 to which we responded that she had reached her credit limit and does not have available balance to process transactions on her card. Once a payment is made on the card to bring her balance down her available balance will be replenished for use. The number printed on the back of our secured card reaches our Customer Success team based in Austin, Texas. It can be used to reach us M-F, 9am-5pm Central at ***. We have not received a response to the email we sent on October 16, 2019 nor have we received a request to cancel this customer’s account, however, we can be reached via email, chat or phone at the business hours above if she wishes to cancel. We have emailed the customer on October 22, 2019 with information on closing her card as well as restating that her balance is at max usage and will be available for use once the balance is brought down.
I opened an account to help boost my scores. I made may payments faithfully for over 6 mo. at that time I had problems with my email acct. and didn't receive notification that they weren't able to take the payment, but not for lack of funds. They didn't even call me on my phone - number that they have on file and its required as part of the appl. process. Don't know why they need it because they don't use it to contact the clients. To make story short they disable the autopay- not giving me the opportunity to make the payments. They didn't attempt to withdraw the pmts. and reported late payments to the Bureau. I demand for them to correct the information sent to the Bureaus, because I didn't refuse to pay/ they made no attempts to collect the payment.
Self Financial, Inc takes pride in remaining compliant and ensuring accurate reporting for each customer. All communications, incoming and outgoing, are recorded/stored to ensure accuracy and can be provided again upon request. Based on the agreement signed to open a Credit Builder Account, late payments will be reported to the Credit Bureaus when it reaches 30 days overdue. To help our customers avoid this reporting, we send customers emails at 1 day, 10 days, 15 days, 30 days, 60 and 75 days past due to make them aware of account status. Self Financial is an online company that communicates with our customers via the email address input at the time of applying for a Credit Builder Account. The customer’s last submitted payment on May 8, 2019 failed and we sent her the following email; “We tried processing your debit card ending in ***, but the card was declined. Autopay has been disabled as well. Please log into your Self Lender dashboard to update your payment information prior to your account becoming delinquent.” The customer has not logged into their Self Lender dashboard to re enable autopay since the May 8th payment failed and no further payments were submitted to fulfill the monthly payments. On July 28, 2019 the account was terminated due to 80 days of nonpayment. We are unable to edit the reporting as it is reflecting accurately as being late due to Self Financial not receiving successful payments for the months of May, June or July when the account closed."
Within a week of opening my account my credit jumped 30+ points across the board. Simple concept and easy to use. I was concerned when I read some of the negative reviews here, but if you read them carefully youll see most of them are due to user negligence or unrealistic expectation. Several people complained about receiving their checks "late" referencing it having been as long as two whole weeks. Well Self clearly states they send a check within 14 days and I dont think many people understand USPS takes anywhere from 3-10 business days to get to its destination depending on where you are in the country.
Bottom line, if you can't afford to have this money float in various limbo's throughout the duration of your loan, then don't apply. That kind of irresponsibility is why we ended up needing such a thing in the first place.
Thank you for sharing your experience with Self! We love hearing from our customers and appreciate you taking the time to reach out!
I closed my account with them on 8.17.19 its 8.28.19 and I haven't been refunded as of yet. I called their main number and the phone rings for several minutes, when a live person does answer the phone they cant direct me to management or answer my questions. I need my refund. I dont trust this company and I think they may be involved in felony fraud.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; min-height: 14.0px} Self Lender takes pride in getting all owed customer funds back to them in 10-14 business days per the timeline on our website. The customer’s account, started on February 19, 2019 was completed on August 18, 2019 upon receiving a request from the customer to close his account.
When an account is closed or completed, customers will receive any funds paid in minus interest due on the loan and any late/returned payment fees. Our Customer Success team spoke with this customer twice via telephone on August 27, 2019 to confirm his payout date and preference to receive his funds via electronic transfer. In both calls, the customer was assured his funds were being processed out to his account on the 8th business day per our payout timeline addressed above. This customer’s refund was processed out on August 28, 2019 per the system generated confirmation email, phone calls with our Customer Success team, and the emails sent in by the customer and responded to by our team. Once Self Lender processes out a customer’s refund, their banking institution typically takes 2-4 business days to process funds into their available balance. Our records show that the customer’s transfer of funds was successful on August 29, 2019.
The customer requested to speak with a supervisor on August 27, 2019. At 10:55 am CST on August 28, 2019 management reached out to the customer via telephone and left a voicemail as there was no answer. As a follow up to this call, management sent an email to confirm the call and voicemail.