Hello Revdex.com,The Customer Service Representative that was contacted two days ago did due diligence and arranged for a set to be mailed out todayThe *** tracking number is: *** The package will go out today and the customer should see movement reflected in 24-
hrs. Regards,LL Customer Service
Hello Revdex.com,We do apologize for any inconvenienceThe Second Package was Delivered on 10/24/as we ship with *** but parcel delivery is fulfilled by *** The status of Delivery can be found at *** when you enter tracking number: *** It is the tracking number provide to the customer with the addition of the number added to the front for *** searching purposesAs a courtesy I can place a refund for the $shipping of the second package due to its delayPlease confirm that you would like us to process that, it takes 5-business days for a refund to process.Best,Customer Service Department
Hello Revdex.com,Looking further into this matter I do see that it was indeed placed on our New Shipment list and sent outWe are sorry to hear that these have not been received and we will be sending out another set of Sage pillowcasesPlease respond to the Customer Service email we have sent you so that we may confirm your mailing addressHave a great day!
Complaint: ***
I am rejecting this response because: I agreed to allow Luxor Linens to ship the item they promised by
10-15-in order to settle this complaintI have not received my item and wish to re-open this complaintI would like for them to refund everything at this timeI no longer hold out hope that this item will arrive
Regards,
*** ***
Complaint: ***
I am rejecting this response because: NO ONE has contacted me from Luxor LinensI have ONCE AGAIN sent a request to customer serviceI now want a refund in full for this product plus shippingI am not waiting any longer to hear from themThe lack of response and customer service is unacceptable to me
Regards,
*** ***
Hello Revdex.com,We have looked into the customers inquiry in our helpdeskThe customer has stated that they cancelled their order with *** *** I'm not a representative from *** *** therefore I cannot comments on the voucher refundI can state that we have approved and will be
processing the refund of $shipping. Have a great day!
Please re-instate the complaint #*** because the company has not responded to my e-mails and phone calls after I accepted their offer on 10/27/I have not gotten confirmation or shipping dateThey do not answer their phones or my e-mails
We have reviewed both of your orders and per the information in our system, your orders were both delivered. We shipped your order via *** and then they hand it over to *** for final deliveryPer the tracking information both package were delivered, Parcel Locker. For order *** it
was delivered on 11/via *** tracking # *** (*** tracking # ***. For order *** it was delivered on 11/via *** tracking # *** (*** tracking # ***). You can follow up with your local post office in regards to your packages and provide them with the *** tracking numberThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shippedHence, in reference to complaint ID *** this resolution is satisfactory to me
Regards,
*** ***
Good Morning,We have contacted the Customer directly as requestedWe included the following message:---------------------------------------------------Hello ***,We have looked into your order and it looks like it has not arrived because it was lost in transit. As a courtesy we can send out another sheet set for you and still refund you the $shipping that we collectedCurrently, the item is on back order and should arrive at our warehouse by the end of next weekIf you would like we can put you at the top of our list to get that new sheet set mailed out to you as soon as our shipment arrivesPlease confirm with a response to this email.Or, if you'd like a refund for the voucher you would have to contact *** *** I am not a representative of their company but I must stress that vouchers have no monetary valueAnd I do not foresee them refunding more than the monetary amount paid for the coupon.Have a great day!Regards,Customer Service Team-------------------------------------------------- We are currently awaiting a confirmation/response from the customerWe are willing to send out a replacement for the lost product when our shipment arrives at the end of next week while also refunding the $shipping paid on our website, but we do need confirmation of approval from the customer. Best,LL Team
My complaint was considered resolved & closed because the business replied
saying they would issue me a refundAlmost a month later and I still do not
have the refund they promisedHow can I go about reopening this complaint?
Complaint: ***
I am rejecting this response because: this company has still not contacted me one week later I also have emailed them days ago asking when my product would ship Each time I call, their automated system hangs up on me after waiting 5-minutes It has been impossible to speak to anyone at this business I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I gave you through 10-15-to make this rightI still do not have the product, although tracking shows it should be at my front doorAlas, it is notPlease refund my money
Regards,
*** ***
Hello Revdex.com,Apologies about the delays you have been experiencing with your orderI can offer one of the following options as a solution:Option 1: Sending out a replacement order at no extra cost to you (this would be the same exact product & specifications you selected), while also
refunding your card the $shipping (because of the delay you've experienced in receiving the item/order)If your original order arrives in the mean time please feel free to keep both Sheet Sets.Or Option 2:Refunding both the Voucher and Shipping price.Please confirm which solution you would like to select
Hello, We emailed you an update on your order on 9/10/Please see attached emailWe have not received any emails from you after we responded on 9/10/14. Also, an email was sent to you from our system advising that the order had shipped out as of 9/18/14. Per the tracking information your order was delivered on 9/24/*** tracking # *** If you have any questions, please let us knowthank you and have a great day
Hello, We apologize for any inconvenience and for the confusionWe will be sending the King size sheet set to youYou do not have to return the other sheet set and can do as you wish with them. If you have any questions, please let us knowThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I assume that my complaint will stay open until the business makes good on its promise - and actually correctly fulfills the order with a queen sheet that is in fact the proper size
Regards,
*** ***
Hello Revdex.com,Apologies for the delays on our phone systemWe have in fact been dealing with a high call flowUpon further investigation I was only able to find one Email Ticket from the customer from 11:36am this Morning October 6th, which was responded to at 1:21pm (October 6th) by our customer
service department offering a resolutionWe are currently awaiting a response from the customer
Hello, *** *** Please, be advised, a review of you order (*** confirmsthat we have received the set you sent back on December 26, Please note,our customer service team kept a record of the conversation we had on January9, about receiving back the aforementioned item and
logging its replacementin for processing shortly thereafterWe were awaiting a replenishment stock ofCalifornia King "Giovanni Egyptian Comfort Sheets" in the color "Ivory"to arrive in order to fulfill the exchangeWe would like to inform you, yourorder has shipped and is currently in transitWe are providing the trackinginformation via email, and are also including a $gift code that can be applied towards a future purchase ascompensation for this terrible inconvenienceWe hope, this helps clear up anyquestions or concerns you may have, thank you
Complaint* ***
I am rejecting this response because: I have submitted a return form
via your website already and no one has ever contacted me Attached is the response I copied and pasted into a Word Document on November 28th and I still have not heard back from you in the 3-days time frame you say you'll get back to me If returns were that simple, I wouldn't have contacted the Revdex.com YOU CAN CONTACT ME @ ***
Regards,
*** ***
Hello Revdex.com,The Customer Service Representative that was contacted two days ago did due diligence and arranged for a set to be mailed out todayThe *** tracking number is: *** The package will go out today and the customer should see movement reflected in 24-
hrs. Regards,LL Customer Service
Hello Revdex.com,We do apologize for any inconvenienceThe Second Package was Delivered on 10/24/as we ship with *** but parcel delivery is fulfilled by *** The status of Delivery can be found at *** when you enter tracking number: *** It is the tracking number provide to the customer with the addition of the number added to the front for *** searching purposesAs a courtesy I can place a refund for the $shipping of the second package due to its delayPlease confirm that you would like us to process that, it takes 5-business days for a refund to process.Best,Customer Service Department
Hello Revdex.com,Looking further into this matter I do see that it was indeed placed on our New Shipment list and sent outWe are sorry to hear that these have not been received and we will be sending out another set of Sage pillowcasesPlease respond to the Customer Service email we have sent you so that we may confirm your mailing addressHave a great day!
Complaint: ***
I am rejecting this response because: I agreed to allow Luxor Linens to ship the item they promised by
10-15-in order to settle this complaintI have not received my item and wish to re-open this complaintI would like for them to refund everything at this timeI no longer hold out hope that this item will arrive
Regards,
*** ***
Complaint: ***
I am rejecting this response because: NO ONE has contacted me from Luxor LinensI have ONCE AGAIN sent a request to customer serviceI now want a refund in full for this product plus shippingI am not waiting any longer to hear from themThe lack of response and customer service is unacceptable to me
Regards,
*** ***
Hello Revdex.com,We have looked into the customers inquiry in our helpdeskThe customer has stated that they cancelled their order with *** *** I'm not a representative from *** *** therefore I cannot comments on the voucher refundI can state that we have approved and will be
processing the refund of $shipping. Have a great day!
Please re-instate the complaint #*** because the company has not responded to my e-mails and phone calls after I accepted their offer on 10/27/I have not gotten confirmation or shipping dateThey do not answer their phones or my e-mails
We have reviewed both of your orders and per the information in our system, your orders were both delivered. We shipped your order via *** and then they hand it over to *** for final deliveryPer the tracking information both package were delivered, Parcel Locker. For order *** it
was delivered on 11/via *** tracking # *** (*** tracking # ***. For order *** it was delivered on 11/via *** tracking # *** (*** tracking # ***). You can follow up with your local post office in regards to your packages and provide them with the *** tracking numberThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shippedHence, in reference to complaint ID *** this resolution is satisfactory to me
Regards,
*** ***
Good Morning,We have contacted the Customer directly as requestedWe included the following message:---------------------------------------------------Hello ***,We have looked into your order and it looks like it has not arrived because it was lost in transit. As a courtesy we can send out another sheet set for you and still refund you the $shipping that we collectedCurrently, the item is on back order and should arrive at our warehouse by the end of next weekIf you would like we can put you at the top of our list to get that new sheet set mailed out to you as soon as our shipment arrivesPlease confirm with a response to this email.Or, if you'd like a refund for the voucher you would have to contact *** *** I am not a representative of their company but I must stress that vouchers have no monetary valueAnd I do not foresee them refunding more than the monetary amount paid for the coupon.Have a great day!Regards,Customer Service Team-------------------------------------------------- We are currently awaiting a confirmation/response from the customerWe are willing to send out a replacement for the lost product when our shipment arrives at the end of next week while also refunding the $shipping paid on our website, but we do need confirmation of approval from the customer. Best,LL Team
My complaint was considered resolved & closed because the business replied
saying they would issue me a refundAlmost a month later and I still do not
have the refund they promisedHow can I go about reopening this complaint?
Complaint: ***
I am rejecting this response because: this company has still not contacted me one week later I also have emailed them days ago asking when my product would ship Each time I call, their automated system hangs up on me after waiting 5-minutes It has been impossible to speak to anyone at this business I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I gave you through 10-15-to make this rightI still do not have the product, although tracking shows it should be at my front doorAlas, it is notPlease refund my money
Regards,
*** ***
Hello Revdex.com,Apologies about the delays you have been experiencing with your orderI can offer one of the following options as a solution:Option 1: Sending out a replacement order at no extra cost to you (this would be the same exact product & specifications you selected), while also
refunding your card the $shipping (because of the delay you've experienced in receiving the item/order)If your original order arrives in the mean time please feel free to keep both Sheet Sets.Or Option 2:Refunding both the Voucher and Shipping price.Please confirm which solution you would like to select
Hello, We emailed you an update on your order on 9/10/Please see attached emailWe have not received any emails from you after we responded on 9/10/14. Also, an email was sent to you from our system advising that the order had shipped out as of 9/18/14. Per the tracking information your order was delivered on 9/24/*** tracking # *** If you have any questions, please let us knowthank you and have a great day
Hello, We apologize for any inconvenience and for the confusionWe will be sending the King size sheet set to youYou do not have to return the other sheet set and can do as you wish with them. If you have any questions, please let us knowThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I assume that my complaint will stay open until the business makes good on its promise - and actually correctly fulfills the order with a queen sheet that is in fact the proper size
Regards,
*** ***
Hello Revdex.com,Apologies for the delays on our phone systemWe have in fact been dealing with a high call flowUpon further investigation I was only able to find one Email Ticket from the customer from 11:36am this Morning October 6th, which was responded to at 1:21pm (October 6th) by our customer
service department offering a resolutionWe are currently awaiting a response from the customer
Hello, *** *** Please, be advised, a review of you order (*** confirmsthat we have received the set you sent back on December 26, Please note,our customer service team kept a record of the conversation we had on January9, about receiving back the aforementioned item and
logging its replacementin for processing shortly thereafterWe were awaiting a replenishment stock ofCalifornia King "Giovanni Egyptian Comfort Sheets" in the color "Ivory"to arrive in order to fulfill the exchangeWe would like to inform you, yourorder has shipped and is currently in transitWe are providing the trackinginformation via email, and are also including a $gift code that can be applied towards a future purchase ascompensation for this terrible inconvenienceWe hope, this helps clear up anyquestions or concerns you may have, thank you
Complaint* ***
I am rejecting this response because: I have submitted a return form
via your website already and no one has ever contacted me Attached is the response I copied and pasted into a Word Document on November 28th and I still have not heard back from you in the 3-days time frame you say you'll get back to me If returns were that simple, I wouldn't have contacted the Revdex.com YOU CAN CONTACT ME @ ***
Regards,
*** ***