Hello Revdex.com,We're sorry to hear that this customer was not happy with the product To clarify we cannot we cannot refund the shipping because the product did in fact arrive to its correct destination We welcome the customer to shop with us again and would like to provide the below voucher code for $off of their next purchase.Sincerely,Luxor Linens Customer SupportDiscount Code: ***
Complaint: ***
I am rejecting this response because:While I am appreciative that my order has finally shipped, I'm quite disappointed that it will not arrive for another days and I still have to pay $for shippingYour company had a computer glitch that caused this order to get lostAs an *** Sales representative myself, I treat my customers like they sign my paycheckIf we were to miss a shipment like this, we would certainly send the product with expedited shipping at our costThe canned and blunt reply was very impersonal and showed a lack of responsibility for what happened and diminished respect for your customerAn apology for the error would have been expected.I had looked forward to making future purchases from your establishment, but after this experience, I will find my "purveyor of fine linens" elsewhereFor an upscale business with extremely expensive merchandise, I would have expected much better service
Regards,
*** ***
Hello, We are sorryfor any inconvenience with your recent orders. We have reviewed your orders, Order # *** has been shipped and in transit to you via *** tracking # *** and order # *** shipped and in transit via *** tracking #
*** Please note that once the order is received it is submitted for processing and once completed shipped. The standard shipping time is not calculated with the processing timeYour order is sent via *** smart post and thanhanded over to your local post office for final delivery. We received your email requesting status information and it was answered within hrs of receipt with status of your order. Please check you spam folder for the tracking information as it may go to that folder. In reference to your Order # ***, thisorder is out of the monogramming deptand in packaging. It will ship on Monday, 11/and once shipped an email with tracking information will be sent to youPlease note that this order included monogramming and each order is customized. For monogramming you need to allow additional time as each of the orders are customizedUnfortunately, we are unable to expedite the two orders that are in transit, however we will expedite your monogrammed orderIf you have anyquestions, please let us knowThank you
Complaint: ***
I am rejecting this response because: I feel that far too many businesses use the "technical" aspect as an escape coat for dealing with their customer complaints. My original offer stands, they can send me the solid king sheet set in aqua with no additional charges to me, that would be good customer service. I will not spend my time, money or energy to package the striped sheet set and send it back
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The compensation for the sheets does not equal the savings offered by the *** *** siteAlthough I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was savingI WANT MY SHEETS!!!!!!
Regards,
*** ***
The refund was processed and completed on 10/23/for the refund. Your account with *** ***l was noted and you should follow up with them as the refund was completed as of that date. Any questions, please let us knowThank you
Hello, We are sorryfor any inconvenience with your recent order with Luxor Linens. We pride ourselves in customer satisfaction,we have over a million customers and at times there may be a misunderstanding We work on addressing each concern with ourcustomersWe have been in
contact with you regarding the replacement of theQueen Flat sheet, however once an item is refunded per our policy we are unableto ship another item, because the order has been refunded and the matterresolved. After reviewing your orderinformation we will ship the replacement flat sheet. If you have any questions, please let usknowThank you
Hello, We reviewed your order information and the other was placed on 12/14/14, which was after the cut off date to receive the order by ChristmasThe cut off date for customers who redeemed voucher codes was 12/10/14, as noted on our siteOrders are shipped weeks after the voucher codes are
redeemed on our siteYour order has shipped and the tracking #***Please allow hrs to see movement with the trackingThank you and have a great day
Hello Revdex.com,We do apologiesWe have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these ordersWe are processing your refund and will contact *** *** on your behalf to let them know about your approved
refund statusHave a great day and again Apologies.Regards,Customer Service Team
Hello, Thank you for contacting us. We reviewed your order information and your request that was received. The request for the two Sage pillowcases was submitted and with our fulfillment deptWe have been advised that it is scheduled to leave our facility tomorrow 9/25/14. You
will receive tracking information for the items. Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept. If you have any questions, please let us knowThank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I don't know what that means but obviously this business has left me no choice to accept what I couldPerhaps I can persue resolution through *** *** I'll take the $
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello, We are sorry to hear that you were not satisfied with your recent orderOur products are made of the highest qualityWe value you as a customer and would like to offer to send you at no additional cost the Martano sheet set collection which we know that you will enjoy. We know that
you will be satisfied with our products. Thank you
Complaint: ***
I am rejecting this response because: I have yet to receive a shipment confirmation, product or a payment refundI will accept the resolution as soon as I have proof of shipment and the product in hand or a full refund from Luxor Linens
Regards,
*** ***
Hello,We apologize for any inconvenience.We apologize for the delay in responding to your email, we were experiencing technicalissues with our system as noted on our website. Your order has been delayed due to fulfillment issues. Unfortunately, ourreplenishing inventory was delayed due
to customsWe have been informed that it will be released and your order will be departing by the end of next week. Again, we appreciate your patience and understanding in this matter.If you wish to cancel your order, please let us know.We will follow up with you via a separate email.Thank you and have a nice day
Hello Revdex.com,We have contacted the customer regarding their shipment statusWe should be shipping the item out todayApologies for the delay. Regards,Customer Service Team
Resolved....Thought I would let you know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello, As per our response we have submitted your refund request and it is in processingThe processing time is 3-business days and we are still within the time frame. You do not need to return the item. You can follow up with *** *** within hrs for refund statusthank you
Hello Revdex.com,:Tracking number: *** shows that the product was delivered to the customers addressIt looks like the customer signed some sort of release allowing *** to leave packages at their doorThis is not something we recommend if the customer wants to guarantee that they personally receive their product and we cannot be held responsible once a release like that is signedUnfortunately, we require that merchandise is sent back to us to process a refundAt this point in time if the customer has lost the package and does not have it to return to us we cannot process the refund.However, as a courtesy to this specific customers unfortunate situation I can offer to refund the $paid for shippingPlease let me know if you would like for us to process a shipping refund.Regards,Customer Service Department
Good Afternoon,The customers order was placed with a voucher code that was purchased for $by the customer from *** ***. In order to request a refund the customer would have to contact *** *** On that note, the refunded amount from *** *** would in turn be the
amount the customer paid, which equals $Please contact *** *** to request your refund.The amount we are able to refund would be the $Shipping and Handling collected on our websiteWe will reach out to the customer to start processing their $Shipping and Handling refund.Best,LL Team
We apologize for any inconvenience and delay with your order. Please check your email inbox or spam folder for the tracking information as the order was shipped and delivered today, 11/6/14 at 1:10pm. We are unable to cancel the order as it has been delivered to you. If you need further...
Hello Revdex.com,We're sorry to hear that this customer was not happy with the product To clarify we cannot we cannot refund the shipping because the product did in fact arrive to its correct destination We welcome the customer to shop with us again and would like to provide the below voucher code for $off of their next purchase.Sincerely,Luxor Linens Customer SupportDiscount Code: ***
Complaint: ***
I am rejecting this response because:While I am appreciative that my order has finally shipped, I'm quite disappointed that it will not arrive for another days and I still have to pay $for shippingYour company had a computer glitch that caused this order to get lostAs an *** Sales representative myself, I treat my customers like they sign my paycheckIf we were to miss a shipment like this, we would certainly send the product with expedited shipping at our costThe canned and blunt reply was very impersonal and showed a lack of responsibility for what happened and diminished respect for your customerAn apology for the error would have been expected.I had looked forward to making future purchases from your establishment, but after this experience, I will find my "purveyor of fine linens" elsewhereFor an upscale business with extremely expensive merchandise, I would have expected much better service
Regards,
*** ***
Hello, We are sorryfor any inconvenience with your recent orders. We have reviewed your orders, Order # *** has been shipped and in transit to you via *** tracking # *** and order # *** shipped and in transit via *** tracking #
*** Please note that once the order is received it is submitted for processing and once completed shipped. The standard shipping time is not calculated with the processing timeYour order is sent via *** smart post and thanhanded over to your local post office for final delivery. We received your email requesting status information and it was answered within hrs of receipt with status of your order. Please check you spam folder for the tracking information as it may go to that folder. In reference to your Order # ***, thisorder is out of the monogramming deptand in packaging. It will ship on Monday, 11/and once shipped an email with tracking information will be sent to youPlease note that this order included monogramming and each order is customized. For monogramming you need to allow additional time as each of the orders are customizedUnfortunately, we are unable to expedite the two orders that are in transit, however we will expedite your monogrammed orderIf you have anyquestions, please let us knowThank you
Complaint: ***
I am rejecting this response because: I feel that far too many businesses use the "technical" aspect as an escape coat for dealing with their customer complaints. My original offer stands, they can send me the solid king sheet set in aqua with no additional charges to me, that would be good customer service. I will not spend my time, money or energy to package the striped sheet set and send it back
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The compensation for the sheets does not equal the savings offered by the *** *** siteAlthough I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was savingI WANT MY SHEETS!!!!!!
Regards,
*** ***
The refund was processed and completed on 10/23/for the refund. Your account with *** ***l was noted and you should follow up with them as the refund was completed as of that date. Any questions, please let us knowThank you
Hello, We are sorryfor any inconvenience with your recent order with Luxor Linens. We pride ourselves in customer satisfaction,we have over a million customers and at times there may be a misunderstanding We work on addressing each concern with ourcustomersWe have been in
contact with you regarding the replacement of theQueen Flat sheet, however once an item is refunded per our policy we are unableto ship another item, because the order has been refunded and the matterresolved. After reviewing your orderinformation we will ship the replacement flat sheet. If you have any questions, please let usknowThank you
Hello, We reviewed your order information and the other was placed on 12/14/14, which was after the cut off date to receive the order by ChristmasThe cut off date for customers who redeemed voucher codes was 12/10/14, as noted on our siteOrders are shipped weeks after the voucher codes are
redeemed on our siteYour order has shipped and the tracking #***Please allow hrs to see movement with the trackingThank you and have a great day
Hello Revdex.com,We do apologiesWe have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these ordersWe are processing your refund and will contact *** *** on your behalf to let them know about your approved
refund statusHave a great day and again Apologies.Regards,Customer Service Team
Hello, Thank you for contacting us. We reviewed your order information and your request that was received. The request for the two Sage pillowcases was submitted and with our fulfillment deptWe have been advised that it is scheduled to leave our facility tomorrow 9/25/14. You
will receive tracking information for the items. Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept. If you have any questions, please let us knowThank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I don't know what that means but obviously this business has left me no choice to accept what I couldPerhaps I can persue resolution through *** *** I'll take the $
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello, We are sorry to hear that you were not satisfied with your recent orderOur products are made of the highest qualityWe value you as a customer and would like to offer to send you at no additional cost the Martano sheet set collection which we know that you will enjoy. We know that
you will be satisfied with our products. Thank you
Complaint: ***
I am rejecting this response because: I have yet to receive a shipment confirmation, product or a payment refundI will accept the resolution as soon as I have proof of shipment and the product in hand or a full refund from Luxor Linens
Regards,
*** ***
Hello,We apologize for any inconvenience.We apologize for the delay in responding to your email, we were experiencing technicalissues with our system as noted on our website. Your order has been delayed due to fulfillment issues. Unfortunately, ourreplenishing inventory was delayed due
to customsWe have been informed that it will be released and your order will be departing by the end of next week. Again, we appreciate your patience and understanding in this matter.If you wish to cancel your order, please let us know.We will follow up with you via a separate email.Thank you and have a nice day
Hello Revdex.com,We have contacted the customer regarding their shipment statusWe should be shipping the item out todayApologies for the delay. Regards,Customer Service Team
Resolved....Thought I would let you know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hello, As per our response we have submitted your refund request and it is in processingThe processing time is 3-business days and we are still within the time frame. You do not need to return the item. You can follow up with *** *** within hrs for refund statusthank you
Hello Revdex.com,:Tracking number: *** shows that the product was delivered to the customers addressIt looks like the customer signed some sort of release allowing *** to leave packages at their doorThis is not something we recommend if the customer wants to guarantee that they personally receive their product and we cannot be held responsible once a release like that is signedUnfortunately, we require that merchandise is sent back to us to process a refundAt this point in time if the customer has lost the package and does not have it to return to us we cannot process the refund.However, as a courtesy to this specific customers unfortunate situation I can offer to refund the $paid for shippingPlease let me know if you would like for us to process a shipping refund.Regards,Customer Service Department
Good Afternoon,The customers order was placed with a voucher code that was purchased for $by the customer from *** ***. In order to request a refund the customer would have to contact *** *** On that note, the refunded amount from *** *** would in turn be the
amount the customer paid, which equals $Please contact *** *** to request your refund.The amount we are able to refund would be the $Shipping and Handling collected on our websiteWe will reach out to the customer to start processing their $Shipping and Handling refund.Best,LL Team
We apologize for any inconvenience and delay with your order. Please check your email inbox or spam folder for the tracking information as the order was shipped and delivered today, 11/6/14 at 1:10pm. We are unable to cancel the order as it has been delivered to you. If you need further...
assistance, please let us know. Thank you.