Hello Revdex.com,This item was Delivered to the customer[redacted] Tracking : [redacted] . In order for her to request a return she will have to mail the item back to us, then we will be able to approve a refund. Regards,LL Customer Service.
We are sorry to hear that you were not satisfied with your recent order. We will process the full refund for the voucher code that you purchased with [redacted]. Please follow up with them within 3-5 business days. In regards to the shipping fee we are unable to refund the shipping...
fee as the item was shipped and delivered to you. If you need further assistance please let us know. You do not need to return the item and can do as you wish with them. Thank you.
Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shipped. One is due to arrive tomorrow and the second on the 11th . We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in each...
package . Regards,Customer Service Team.P.S. Your Tracking Numbers are: [redacted]
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer service...
representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Hello Revdex.com,We do apologize that any stress has been incurred. Currently this order was Delivered to the customer yesterday as per her [redacted] Tracking number: [redacted] . Please let us know if you still want to process your refund. We will then provide you with a return label so...
that you may send the item back to us and then we can approve your refund once we receive the item back. You are also welcome to keep your order and as recompense for your trouble we can offer you a voucher for $20 off a future purchase of $50 or more. Please confirm which option you'd like to select. Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies for any stress this may have caused. We have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updates. We have been working on manually shipping out these orders. This has caused delays in fulfillment for some order and...
has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/14 for an Ivory King Size Sheet Set (Order #[redacted]) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17th. I am currently looking into your order and processing it. We should have an update for you within 24hrs.Regards,Customer Service Team.
Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information.Your order has been shipped. The tracking number is [redacted]. It will be delivered this Friday.We normally ship a lot faster, but our system was overwhelmed by the number of...
orders we received from this deal. We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card. Please let us know if there is anything else we can do for you. -Luxor Linens
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As you were informed by our...
representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because: I was never notified the order was shipped back to the company and was not asked to provide an address. Also, I provided a valid shipping address in my emails checking on the status of my order. The only response sent was an automated response. I would like a refund.
Regards,
[redacted]
Hello, As we previously explained we were experiencing technical issues with our phone and email system which has caused a delay. Your Order # [redacted] was shipped and in transit to you. [redacted] tracking # [redacted]. The second order has also been processed and shipped, the...
[redacted] tracking # [redacted] Please allow 24-48hrs to see movement with the tracking information as there are times that there my be a delay with the shipping carrier. If you need further assistance please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because: [redacted] has no obligation in this matter. The voucher I purchased came from [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have still not received these packages. Please do not close the case as resolved. (1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted].
Regards,
[redacted]
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement set. As we also stated previously to this customer this item was back ordered. We actually received a stock replenish at our warehouse yesterday and have the item packaged. We will be emailing...
tracking later today once we have it. Have a great day!
I thought I had responded with thank you and the resolution is accepted. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],We apologize for the delay in shipment. Your order is currently in transit and we have included a gift voucher in your package as recompense for the delay. Here is your [redacted] Tracking number: [redacted] Regards,Customer Service Team.
Hello, we will submit your refund request for processing to our accounting department. Please allow 3 to 5 business days. If you have any questions, please let us know. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, there is no explanation of why getting in touch with the business is so difficult. Gift vouchers do not do me any good, as I doubt I would do business with you again. Please stop misleading people.
Regards,
[redacted]
Hello Revdex.com,This item was Delivered to the customer[redacted] Tracking : [redacted] . In order for her to request a return she will have to mail the item back to us, then we will be able to approve a refund. Regards,LL Customer Service.
We are sorry to hear that you were not satisfied with your recent order. We will process the full refund for the voucher code that you purchased with [redacted]. Please follow up with them within 3-5 business days. In regards to the shipping fee we are unable to refund the shipping...
fee as the item was shipped and delivered to you. If you need further assistance please let us know. You do not need to return the item and can do as you wish with them. Thank you.
Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shipped. One is due to arrive tomorrow and the second on the 11th . We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in each...
package . Regards,Customer Service Team.P.S. Your Tracking Numbers are: [redacted]
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer service...
representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Hello Revdex.com,We do apologize that any stress has been incurred. Currently this order was Delivered to the customer yesterday as per her [redacted] Tracking number: [redacted] . Please let us know if you still want to process your refund. We will then provide you with a return label so...
that you may send the item back to us and then we can approve your refund once we receive the item back. You are also welcome to keep your order and as recompense for your trouble we can offer you a voucher for $20 off a future purchase of $50 or more. Please confirm which option you'd like to select. Regards,Customer Service Department
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies for any stress this may have caused. We have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updates. We have been working on manually shipping out these orders. This has caused delays in fulfillment for some order and...
has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/14 for an Ivory King Size Sheet Set (Order #[redacted]) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17th. I am currently looking into your order and processing it. We should have an update for you within 24hrs.Regards,Customer Service Team.
Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information.Your order has been shipped. The tracking number is [redacted]. It will be delivered this Friday.We normally ship a lot faster, but our system was overwhelmed by the number of...
orders we received from this deal. We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card. Please let us know if there is anything else we can do for you. -Luxor Linens
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As you were informed by our...
representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because: I was never notified the order was shipped back to the company and was not asked to provide an address. Also, I provided a valid shipping address in my emails checking on the status of my order. The only response sent was an automated response. I would like a refund.
Regards,
[redacted]
Hello, As we previously explained we were experiencing technical issues with our phone and email system which has caused a delay. Your Order # [redacted] was shipped and in transit to you. [redacted] tracking # [redacted]. The second order has also been processed and shipped, the...
[redacted] tracking # [redacted] Please allow 24-48hrs to see movement with the tracking information as there are times that there my be a delay with the shipping carrier. If you need further assistance please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because: [redacted] has no obligation in this matter. The voucher I purchased came from [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have still not received these packages. Please do not close the case as resolved. (1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted].
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: It is an automated response and does not actually address my order.Regards,[redacted]
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement set. As we also stated previously to this customer this item was back ordered. We actually received a stock replenish at our warehouse yesterday and have the item packaged. We will be emailing...
tracking later today once we have it. Have a great day!
I thought I had responded with thank you and the resolution is accepted. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted],We apologize for the delay in shipment. Your order is currently in transit and we have included a gift voucher in your package as recompense for the delay. Here is your [redacted] Tracking number: [redacted] Regards,Customer Service Team.
Hello, we will submit your refund request for processing to our accounting department. Please allow 3 to 5 business days. If you have any questions, please let us know. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, there is no explanation of why getting in touch with the business is so difficult. Gift vouchers do not do me any good, as I doubt I would do business with you again. Please stop misleading people.
Regards,
[redacted]