Hello [redacted]I apologize for the inconvenience we have caused. I would like for you to know I have met with my customer service team to rectify the issue from ever happening again. I am personally handling your order and shipping the order out now via [redacted]. The order will arrive...
tomorrow afternoon. Please see tracking number [redacted] I have also included a free gift for the inconvenience. Thank you so much for your patience in this matter.Head of Operations,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I do not consider this issue resolved. I have yet to receive my refund from Luxor Linens
Regards,
[redacted]
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our system. This also froze any update emails that are generally sent to customers. We do apologize for any anxiety this may have caused you. You will find that we have included a special voucher...
offer in your order, as a recompense as you are a customer affected by this glitch. Have a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,We have contacted [redacted] on the Customers behalf regarding the refund. The voucher refund can only be processed by them, as they are the ones who charged the card for the voucher price. We will send an inquiry to [redacted] regarding their refund timeframe. Once we have a reply we will communicate that information to the customer. We will be processing the refund of $9.95 , which takes up to 14 business days to process in our system (that is not including any hold the Bank may place on the transaction).This specific refund claim was placed into our system on 10/6/14, the customer will see it resolved within the corresponding time frame.Regards,Customer Service Team
Complaint: [redacted]
I am rejecting this response because:
Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/23 but that the package has not yet been received by [redacted].
Regards,
[redacted]
Hello Revdex.com,We do apologies for the delay. Orders: [redacted] & [redacted] have been shipped and come up as Delivered. We have however found that order : [redacted] has not been Delivered.We will be sending out the item with Expedited shipping. The following is your Tracking Number: [redacted] & you should see movement within a 24 hour time frame. We will also be refunding your $4.99 shipping as a courtesy for the delay. Regards,Customer Service Department
Hello, We apologize for any inconvenience. We have been experiencing technical issues with our site, emails and phone system. This information was noted on our site letting customers know of the issue. As a result it caused a delay. However, we processed your order and it was shipped. We reviewed...
your order information and per the tracking details your order was delivered today. This is the [redacted] tracking # [redacted] We will follow up with you and if you have any questions, please let us know. Thank you, Luxor Linens.
We do see in your order history that you received your other two orders and the orders for the King Sheet sets, which we provided the tracking information for yesterday were shipped/delivered. As you are indicating that you did not receive these packages, you will need to follow up with your local post office, postmaster. Per the tracking information we provided yesterday, both the orders state that they were delivered. Here is the tracking information again, and you can follow up with the post office. (1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted] *ou can visit the [redacted] website and [redacted] website to see the detail tracking information and in the details section you will see the product information. If you have any questions, please let us know. thank you.
I am responding to this complaint that I submitted last month. Although the business claims to have initiated an order replacement, I never received the items. Nor was any shipping/tracking info ever given to me to indicate that the items shipped. Therefore, this complaint was never resolved.
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properly. Many customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issue. Looking at the...
history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking. We would like to offer you one of these options: Option 1 Partial Refund: You would get to keep the pillow and receive $15 in store credit usable throughout our boutique or as a gift. [redacted]/Dr-Phil-Exclusive-Offers-sp-35.html Option 2 Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $9.95 shipping (pictured below). [redacted]/The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow...⇄ let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situation. At this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
Complaint: [redacted]
I am rejecting this response because:
My case ID # is in the subject of this email. I understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on Halloween. I was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed 7 business days for them to be delivered to my house. I STILL DON'T HAVE THEM. If you could please re-open this case, and send me something so I can update the website, I would greatly appreciate this. Thank you,
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etc. We are very understanding when it comes to unique circumstances like product defects. Rest assured that we will honor your patronage by refunding you the...
amount paid. I will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refund. Please do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department.
Complaint: [redacted]
I am rejecting this response because:It was very embarrassing giving this sheet set as a Christmas gift. Then to have the business ignore multiple requests for a return compel me to not do business with them. I am very concerned about the quality of this product and I fear I would be sent another defective set and I would need to go through this process again. Besides, I bought another set after realizing I was going to be stuck with this one.I feel a refund would be appropriate in this situation ($33.00 + $3.99 shipping).
Regards,
[redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards and Thank you,
[redacted]
We want to address each of your concerns regarding your order. Once an order is placed on oursite, you see on the screen your invoice which has the order information. This is also emailed. At times, the emails may go into a customer spam folder. The only correspondence we have with the...
customer is from October, where we advised that we were experiencing technicalissues with our system and phones. We informed her of the delay and the order was shipped within that time. We service over a million customers a yearand on a daily basis receive more than 100 plus calls/emails. Our representatives are handling eachcall/email. We also have Live Chat which is available. We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order. If we had received any notification we wouldhave addressed it with the customer. The product information is listed on all of our promotions. Before the customer purchases the product,they can see all of the product details on the deal site and on our site. All of our products are manufactured with thebest quality. The product that was shipped and delivered to the customer is what was purchased. We are sorry to hear that the customer wasnot satisfied with their order. We will also follow up with the customer.
Hello [redacted]I apologize for the inconvenience we have caused. I would like for you to know I have met with my customer service team to rectify the issue from ever happening again. I am personally handling your order and shipping the order out now via [redacted]. The order will arrive...
tomorrow afternoon. Please see tracking number [redacted] I have also included a free gift for the inconvenience. Thank you so much for your patience in this matter.Head of Operations,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I HAVE Received No package. Nor does my order status reflect such.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I do not consider this issue resolved. I have yet to receive my refund from Luxor Linens
Regards,
[redacted]
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our system. This also froze any update emails that are generally sent to customers. We do apologize for any anxiety this may have caused you. You will find that we have included a special voucher...
offer in your order, as a recompense as you are a customer affected by this glitch. Have a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,We have contacted [redacted] on the Customers behalf regarding the refund. The voucher refund can only be processed by them, as they are the ones who charged the card for the voucher price. We will send an inquiry to [redacted] regarding their refund timeframe. Once we have a reply we will communicate that information to the customer. We will be processing the refund of $9.95 , which takes up to 14 business days to process in our system (that is not including any hold the Bank may place on the transaction).This specific refund claim was placed into our system on 10/6/14, the customer will see it resolved within the corresponding time frame.Regards,Customer Service Team
Complaint: [redacted]
I am rejecting this response because:
Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/23 but that the package has not yet been received by [redacted].
Regards,
[redacted]
Hello Revdex.com,We do apologies for the delay. Orders: [redacted] & [redacted] have been shipped and come up as Delivered. We have however found that order : [redacted] has not been Delivered.We will be sending out the item with Expedited shipping. The following is your Tracking Number: [redacted] & you should see movement within a 24 hour time frame. We will also be refunding your $4.99 shipping as a courtesy for the delay. Regards,Customer Service Department
Hello, We apologize for any inconvenience. We have been experiencing technical issues with our site, emails and phone system. This information was noted on our site letting customers know of the issue. As a result it caused a delay. However, we processed your order and it was shipped. We reviewed...
your order information and per the tracking details your order was delivered today. This is the [redacted] tracking # [redacted] We will follow up with you and if you have any questions, please let us know. Thank you, Luxor Linens.
We do see in your order history that you received your other two orders and the orders for the King Sheet sets, which we provided the tracking information for yesterday were shipped/delivered. As you are indicating that you did not receive these packages, you will need to follow up with your local post office, postmaster. Per the tracking information we provided yesterday, both the orders state that they were delivered. Here is the tracking information again, and you can follow up with the post office. (1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted] *ou can visit the [redacted] website and [redacted] website to see the detail tracking information and in the details section you will see the product information. If you have any questions, please let us know. thank you.
I am responding to this complaint that I submitted last month. Although the business claims to have initiated an order replacement, I never received the items. Nor was any shipping/tracking info ever given to me to indicate that the items shipped. Therefore, this complaint was never resolved.
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properly. Many customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issue. Looking at the...
history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking. We would like to offer you one of these options: Option 1 Partial Refund: You would get to keep the pillow and receive $15 in store credit usable throughout our boutique or as a gift. [redacted]/Dr-Phil-Exclusive-Offers-sp-35.html Option 2 Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $9.95 shipping (pictured below). [redacted]/The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow...⇄ let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situation. At this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
Complaint: [redacted]
I am rejecting this response because:
My case ID # is in the subject of this email. I understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on Halloween. I was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed 7 business days for them to be delivered to my house. I STILL DON'T HAVE THEM. If you could please re-open this case, and send me something so I can update the website, I would greatly appreciate this. Thank you,
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etc. We are very understanding when it comes to unique circumstances like product defects. Rest assured that we will honor your patronage by refunding you the...
amount paid. I will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refund. Please do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department.
Complaint: [redacted]
I am rejecting this response because:It was very embarrassing giving this sheet set as a Christmas gift. Then to have the business ignore multiple requests for a return compel me to not do business with them. I am very concerned about the quality of this product and I fear I would be sent another defective set and I would need to go through this process again. Besides, I bought another set after realizing I was going to be stuck with this one.I feel a refund would be appropriate in this situation ($33.00 + $3.99 shipping).
Regards,
[redacted]
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards and Thank you,
[redacted]
We want to address each of your concerns regarding your order. Once an order is placed on oursite, you see on the screen your invoice which has the order information. This is also emailed. At times, the emails may go into a customer spam folder. The only correspondence we have with the...
customer is from October, where we advised that we were experiencing technicalissues with our system and phones. We informed her of the delay and the order was shipped within that time. We service over a million customers a yearand on a daily basis receive more than 100 plus calls/emails. Our representatives are handling eachcall/email. We also have Live Chat which is available. We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order. If we had received any notification we wouldhave addressed it with the customer. The product information is listed on all of our promotions. Before the customer purchases the product,they can see all of the product details on the deal site and on our site. All of our products are manufactured with thebest quality. The product that was shipped and delivered to the customer is what was purchased. We are sorry to hear that the customer wasnot satisfied with their order. We will also follow up with the customer.