The order was placed on 2/12 and customer was advised the order was submitted for processing and once the order shipped they would receive an email notification. Customer reached out to us for status on 2/17 and our response time for emails is within 24 hrs of receiving the email. We contacted...
customer regarding their order as they wanted to cancel it. Customer has decided to cancel order and we will submit the refund request.
Complaint: [redacted]
I am rejecting this response because: I had ordered 4 sheet sets.The 2 twin sheet sets have been received, I believe you are referencing those.But I had also ordered the E. King sheet sets, which I have not received till today.
Regards,
**
Hello Revdex.com,Apologies, We have isolated a system glitch that froze a small batch of orders into "Pending" status. We are processing your $9.95 refund and again we do apologize for any inconvenience this may have caused you.Regards,Customer Service
Hello,We are sorry for any inconvenience. We will submit your refund request for processing. Please allow 3-5 business days for your refund to be processed. Any questions, please let us know. Thank you.
I just wanted to let you know that I have received the two sheet sets that I ordered late August. You can close the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...
The order was placed on 2/12 and customer was advised the order was submitted for processing and once the order shipped they would receive an email notification. Customer reached out to us for status on 2/17 and our response time for emails is within 24 hrs of receiving the email. We contacted...
customer regarding their order as they wanted to cancel it. Customer has decided to cancel order and we will submit the refund request.
Complaint: [redacted]
I am rejecting this response because: I had ordered 4 sheet sets.The 2 twin sheet sets have been received, I believe you are referencing those.But I had also ordered the E. King sheet sets, which I have not received till today.
Regards,
**
Hello Revdex.com,Apologies, We have isolated a system glitch that froze a small batch of orders into "Pending" status. We are processing your $9.95 refund and again we do apologize for any inconvenience this may have caused you.Regards,Customer Service
Hello,We are sorry for any inconvenience. We will submit your refund request for processing. Please allow 3-5 business days for your refund to be processed. Any questions, please let us know. Thank you.
I just wanted to let you know that I have received the two sheet sets that I ordered late August. You can close the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...
to me.
Regards,
[redacted]