I did receive an email response from Luxor Linens and received my order on 10/4. So, I do not need you to take any further action on this matter. I am sorry to have bothered you.
I still think it is very odd that no one answers the phone and there is no way to leave a message on the...
phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies about the delay in receiving your item. We have identified a system glitch that cause your order to be statically held in our system as 'Pending'. I am currently processing your refund of $9.95 shipping due to this delay & we will be sending out your item as requested. I will...
be emailing you the tracking number shortly. Have a great day!Regards,Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you requested....
The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volume. Due to our technical issues on our website and email. We are working to resolve this issue andaddress our customers as promptly as...
possible. In regards to your order, we deeply apologize for the delay. Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processing. We have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately. Once the order ships, you will receive notification along with tracking information. We will follow up with you via email, with any additional questions that you may have regarding this mater. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October 15. If they arrive as promised I will notify you to close this ticket.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We reviewed the order information and the order was shipped to the customer, however it was returned back to our facility as undeliverable as addressed. At that time we reached out to the customer via email advising we received the order back and needed to confirm the shipping address. We did...
not receive a response. We would like to offer the customer the following options, reship the order once the address is confirmed or we can issue the refund. We will also email these options to the customer. Thank you.
Complaint: [redacted]
I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movement. It STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the [redacted] page for my item. This company is beyond disorganized and full of you know what. I asked for it to be overnighted to my house almost a full month ago now (which was 2 weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I am not happy that it took the effort of going through the Revdex.com to finally get a response.
Regards,
[redacted]
Hello, We are sorry to hear that you were not satisfied with your recent order. Our products are made of the highest quality. We value you as a customer and would like to offer to send you at no additional cost the Martano sheet set in White Striped Queen which we know that you will enjoy. We...
know that you will be satisfied with our products. Thank you.
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your order. The total paid on our site for your order...
was $9.95 for the shipping fee.Your order is currently in our fulfillment department for processing. As soon as the order has been processed and shipped, you will receive an email with tracking information. Please note that our processing time is 3-5 business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day.
Hello Revdex.com,The customer in question has already been refunded the purchase price of a product that she was dissatisfied with. As per our policy on 'Buyer's Remorse returns' a product needs to be shipped back to us before a refund is processed. Additionally no refund will be issued for...
shipping as this product was received by the customer. Thank you.-Customer Service Team
Hello Revdex.com,Apologies for any stress that may have been experienced. In order to process your refund we will need for you to send back the items. I am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as efficiently as...
possible . This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
We are very sorry for any inconvenience. As we previously advised we do not have affiliation with [redacted]. In the complex, we all use the same fulfillment center and there was a mix up with your order due to the holiday rush. We contacted [redacted], and was advised that...
they are sorry for the mix up and inconvenience you experienced with your order and as a result they will be issuing you a full refund on your order. You do not have to send back the items and do as you wish with them. Also, if in the future you would like to purchase anything from their site they can provide you with a discount code via their email.
Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you so much for your action. As soon as you contacted them, they wrote to me and sent me the sheets. A small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phones. But I do find it funny that they had no trouble with their credit card processing. I wonder if their website had been malfunctioning during the 109 other complaints that the Revdex.com received.
Thank you again,
[redacted]
I did receive an email response from Luxor Linens and received my order on 10/4. So, I do not need you to take any further action on this matter. I am sorry to have bothered you.
I still think it is very odd that no one answers the phone and there is no way to leave a message on the...
phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies about the delay in receiving your item. We have identified a system glitch that cause your order to be statically held in our system as 'Pending'. I am currently processing your refund of $9.95 shipping due to this delay & we will be sending out your item as requested. I will...
be emailing you the tracking number shortly. Have a great day!Regards,Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you requested....
The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volume. Due to our technical issues on our website and email. We are working to resolve this issue andaddress our customers as promptly as...
possible. In regards to your order, we deeply apologize for the delay. Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processing. We have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately. Once the order ships, you will receive notification along with tracking information. We will follow up with you via email, with any additional questions that you may have regarding this mater. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October 15. If they arrive as promised I will notify you to close this ticket.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We reviewed the order information and the order was shipped to the customer, however it was returned back to our facility as undeliverable as addressed. At that time we reached out to the customer via email advising we received the order back and needed to confirm the shipping address. We did...
not receive a response. We would like to offer the customer the following options, reship the order once the address is confirmed or we can issue the refund. We will also email these options to the customer. Thank you.
Complaint: [redacted]
I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movement. It STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the [redacted] page for my item. This company is beyond disorganized and full of you know what. I asked for it to be overnighted to my house almost a full month ago now (which was 2 weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I am not happy that it took the effort of going through the Revdex.com to finally get a response.
Regards,
[redacted]
Hello, We are sorry to hear that you were not satisfied with your recent order. Our products are made of the highest quality. We value you as a customer and would like to offer to send you at no additional cost the Martano sheet set in White Striped Queen which we know that you will enjoy. We...
know that you will be satisfied with our products. Thank you.
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your order. The total paid on our site for your order...
was $9.95 for the shipping fee.Your order is currently in our fulfillment department for processing. As soon as the order has been processed and shipped, you will receive an email with tracking information. Please note that our processing time is 3-5 business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day.
Hello Revdex.com,The customer in question has already been refunded the purchase price of a product that she was dissatisfied with. As per our policy on 'Buyer's Remorse returns' a product needs to be shipped back to us before a refund is processed. Additionally no refund will be issued for...
shipping as this product was received by the customer. Thank you.-Customer Service Team
Hello Revdex.com,Apologies for any stress that may have been experienced. In order to process your refund we will need for you to send back the items. I am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as efficiently as...
possible . This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
We are very sorry for any inconvenience. As we previously advised we do not have affiliation with [redacted]. In the complex, we all use the same fulfillment center and there was a mix up with your order due to the holiday rush. We contacted [redacted], and was advised that...
they are sorry for the mix up and inconvenience you experienced with your order and as a result they will be issuing you a full refund on your order. You do not have to send back the items and do as you wish with them. Also, if in the future you would like to purchase anything from their site they can provide you with a discount code via their email.
Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you so much for your action. As soon as you contacted them, they wrote to me and sent me the sheets. A small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phones. But I do find it funny that they had no trouble with their credit card processing. I wonder if their website had been malfunctioning during the 109 other complaints that the Revdex.com received.
Thank you again,
[redacted]