Seterus

I am in the process of getting my paperwork together to argue my side of how I feel that Seterus didn't keep their end of our agreement I was never informed that by leaving what few objects I had to leaver, because of a man showing up l to cut grass told me I had to leave MY front door knob was removed and replaced with another in which I didn't have a key for as well as a lock was on the knob so I entered thru basement door in which paperwork says it is screwed shut On sept R&R propane picked up their tank that I rented State Farm ins called me about a claim that was submitted 9-15-bathroom tile vandalism in my home, I didn't sign paperwork of deed in lieu until 10-07- I feel that alot of situations happened before my home was signed over that was done to me wrongfully I feel that Seterus committed insurance fraud under my name and under my homeowners policy I tried so very hard to keep my home and let them have it, I tried loan modification many times then I lost my physical health and Drput me on SSI disability, I receive monthly of what my house payment was,unable to make payments,I decided to sign my home over instead of foreclosure I had been working with Seterus on these matters, I put my home on the market but it was in need of repairs, Seterus knew this because no one was interested in my home Needs new roof, windows need updated,flooring thru out, 1/baths all plumbing in poor condition tile coming off the wall in one and the other never got remodeled I removed tile had black mold on and in drywall around tub I told state farm that the bath wasn't vandalized its that I never got the money to redo the bath I told them also that gargage door wouldn't go up because the wires broke Seterus was well aware of how my home was in need of these repairs As for as what was left is not the same on the paperwork I had twin box foundation, TV tray maybe at the most boxes of cups, kitchen gadgets upstairs, downstairs in garage was small end cap drawer, 40gal can of trash, paint buckets milk crates of nic nacs ice chest white lament cabinet in 1/bath iwhite laminate set of drawers 12" x 36" Outside washer and dryer gallon trash can and some other things alongside rakes hoes shovels I woulkd love to get my home back I bought in However I do feel that I am entitled to the full relocation fee of $3,if not more State Farm claim # [redacted] policy number [redacted] Once again I repeat I think they had no right to rip my doorknob off and replace it, walk thru my home while I didn't give permission as well as I wasn't ask about it, and that I was told to leave my property or police will arrest me and then for Seterus to file info on my home under my name is what the legal system calls fraudI feel very victimized over these occurances sincerely, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, August 5, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted] Sincerely,Walter M [redacted] Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced caseIt is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, we sent a detailed response directly to the borrower today, June 17, 2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further informationIf you have any further questions, you may contact me directly at [redacted] Sincerely, Sharron B [redacted] Consumer and Government Affairs Seterus, Inc

Complaint: [redacted] I am rejecting this response because: On February 10, I received a letter (attached file) informing me that they had explained the situation by inadvertently applying funds that were intended for principal, interest and escrow to just escrow Secondly, they then applied current payments made by me to past months due to their error Thirdly, they then sent me a check inadvertently per their explanation, that should of been applied to my loanWe are now completely confused as to their distribution of funds Now, on February 15, we received an account statement claiming we owe 6, Confused once again, as we have been told by Seterus representatives that we only owe for the current month I have contacted MrDamian G [redacted] (Consumer and Government Affairs) with Seterus who told me to call his direct number ( [redacted] ) and only got voice mail three times, leaving a message to return my call with no response back I have contacted customer service and my wife spoke with MrRobert M [redacted] with Seterus on February 16, and was cut off with no intent to call back She spoke with MrHugo T [redacted] with Seterus on February 16, and was told the matter would be resolved At this time no one has contacted us back or is the matter resolved to our satisfaction We have funds misappropriated, funds sent to us with no idea what they are intended for and meanwhile this continually shows up on my credit as late payments, reason for forclosure due loan being in the rears per Seterus This reflects to the credit world as a bad risk and is now causing me much difficultly with other credit companies Obviously, Seterus has many problems from the lower departments to the supervisory levels It seems we have no success via communications and request your intervention in this matter to hopefully correct this as well as future damage to my credit The longer this takes the more fees they tack on The letter is at best.......is confusing and leaving us bewildered as how this company can operate in this manner I reiterate, I will and would like media attention Sincerely, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not really satisfactory to meI wish other people out there do not have to go through what I have been through with this companyI still have not gotten a refund from them for paying loan off earlyIt should not take days from payoff to receive letter from them to the court houseI was told they have to days from payoff or they are to get finedI am not happy with this company and by looking at all the complaints of a lot of other people it is just a shameI have been homeless since February 16, when our fire took place and we lost everythingSo no I am not really satisfied with themThey rip hard working people off and nothing is done about it Sincerely, [redacted]

Revdex.com: I did receive their letter, and they are still talking nonsense 1) Couple of months ago I received a letter from setures that no payments wore missing I (if setures wants to see the letter I can bring it to their phx office but they must pay me for time), and it was all a mistake carried over from [redacted] , and setures will fix the mistake, but setures is still sending me phone monthly statement of almost $in the second letter I received on 12-11-setures talked about what day of the month the payment is due, and I when the payment of $is duebunch of nonsense as usual(I know what day the payment is due I have been paying for this account since on time every month) They send me over $statement but they claim the payment of $is dueThe payment should actually be $a month 2) setures must fix my credit that they have damaged with their lies.setures must send me $million check for all the damage and years harassment they have done [redacted]

Another reminder stating information in the "second notice" dated September 22, to Payment Research Department at Seterus a payment in the amount of $2,(two months mortgage payment $plus extra) was processed from our [redacted] Account and delivered by March 4th to Seterus was not applied to our mortgage paymentsA customer service rep, stated in one of the conversation that I as a customer need to state where my monies are applied toThrough conversations it is believed that part of the $was put into escrowI never received a confirmation on thatI requested in the September 22, letter for it be reviewed to assure where those dollars wentI expected it to be applied to our monthly payment so it would be currentThrough the months of this yearwe are behind because of thatI too wonder as if it was applied to the escrow account, that balance to date should be a larger amountIn asking for explanations and reassurance of payments applied this issue also needs to be addressedTo date it has not beenNor was it in the explanation that was delivered by second day delivery that MsSharron B [redacted] sent I have attached both letters that were sent to Seterus for your referenceI am willing to forward any information or clarify any information I have sent to you for supportTHANK YOU for your time!---------- Forwarded message ----------I am attaching another document for referenceThis is the monthly statement we receive from SeterusYou will see that the July and August payments are not received as they are not recordedThis issue is not closedI understand we are behind, but the payments we have made have not been applied.On Fri, Oct 30, at 9:AM, [redacted] wrote:I am choosing to send you the attached informationOne document is from Seterus received by second day UPSThe other from my [redacted] union, ***Please see the mixed communication of this July 1st, payment that is not credited to our mortgage as of this date.Upon receipt of the Seterus letter, I phoned MsSharron B [redacted] and left her a message regarding the communication on her listing of the activity that she sentIt states it was returnedyou will see on the [redacted] communication that it was notMy money is somewhere! It is not resolved! And MsSharron B [redacted] has not yet returned a call to meI left a detailed message and requested her to return my callAs of today, the 30th of October at 9:04am, I have not heard from her.Thank you, [redacted] On Thu, Oct 29, at 3:PM, [redacted] < [redacted] wrote:I am responding to the email we received today from youThe issue HAS NOT been resolvedPlease advise the information received from Seterus last week was same communication information previouslyMy monies have not been returned to my bank NOR have they been applied to our mortgage loan.Please do not close this file! [redacted] and [redacted] -- [redacted] @gmail.com

they are charging fees that should not be chargedThey should be investigated for fraud and I bet hundreds of other people are experiencing the same issue with this companySomeone should a stop to he money they are stealing Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, June 30, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because:Seterus provided UNTIMELY response to their mistakeTheir employees were NOT aware of a policy not to fax certain documentsHad I not called in investigate twice, I never would have known my fax did not go out or whyThen they took an ADDITIONAL days to get the documents mailedSo days for document? The supervisor was rude and did not address the concern of untrained staff causing undo duress on customersI did not receive the document in time to provide to my new mortgage company for preapprovalIn order to place a contract on a house (which was explained to the nasty supervisor) and there fore lost the ability to sign a contact for a new homeAs it stands now...I will be with out a home for days at least due to their inability to do their job rightTheir response about sending it day air did not expidite the receipt of the document taking plus days to receive

Complaint: [redacted] I am rejecting this response because: Seterus has done nothing to make this issue right. The letter they sent me basically said the customer service rep in question answered all I'd my questions and concerns. They don't care that she was rude, condescending, and disrespectful. They said their reps are not assigned to specific accounts so there is no way to guarantee that I won't have to speak to Miss R [redacted] again. Nothing satisfactory about a company that defends the unacceptable behavior of their employees. We will be refinancing with a different company as soon as possible. Seterus has terrible customer service. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am requesting a call from Corporate to discuss the matter Sincerely, [redacted] ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, June 16, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, January 29, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, March 23, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 22, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, September 1, 2017, via UPS 2Day Delivery We believe we have addressed the concerns presented

Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, January 4, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation If you have any further questions, you may contact me directly at [redacted] .Sincerely, Damian G***Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 22, 2015,via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc