Seterus

I have read the response from MrDamian G [redacted] letter to the Revdex.com and he also sent a letter to me on 11/23/with a packet of information that I had already received from Seterus on numerous occasions and none of it helps with getting my Final Lean Release in the hands of my Ellsworth County Register of DeedsI spoke to MrG [redacted] personally 11/30/and I told him the information package provided does nothing to satisfy my concerns and bring this month complaint process to an endI explained to MrG [redacted] that Seterus provided some documents in my package that do not appear to have anything to do with my loan [redacted] as they contain County Clerk information from Kentucky on recording the Lien and I reside in Kansas and my Record of Deeds is in Ellsworth County Kansas and the Counties listed on some of the paperwork provided is Mercer County and Shelby County and I assume these are both in KentuckyAlso Seterus used a Third Party called Security Connections to mail out my Lien Release information they are located at [redacted] ***, Idaho Falls, ID attn: [redacted] PH: [redacted] From all appearances this third party hired by Seterus failed to complete my Lien Recording with the County of Ellsworth Kansas MrG [redacted] appeared to agree with me during the conversation and indicated he was going to track down the $check issued for the recording of the lien to see if it was ever cashedMrG [redacted] told me he would contact me again by Friday 12/4/to let me know what else he has found out MrG [redacted] told me he was sorry it had taken months for Seterus to complete this task and if it was his lien release he would be just as concerned about the lack of closure on this matter I have enclosed the Authorization For Release of Information for the Revdex.com to use with gaining whatever information you can from Seterus to bring closure to this matter Please let me know if you need anything else and I will be more than glad to provide it Sincerely, [redacted]

Complaint: [redacted] Thank you for the updateSeterus' letter explaining their side of the complaint to us last week was vague did not clearly state if they were correcting our credit score, so we have been waiting on the latest credit score report to confirm their action before allowing this complaint to be closed to our satisfactionWe have not received the credit score report to date via mailI will attempt to obtain information through a phone call todayThe fact that they dragged this issue out since September and only pushed forward a cryptic response to us when Revdex.com got involved is bad businessOnce I see our credit report positively affected by the outcome of this complaint, I will call your offices to amend our fileUntil then, I'd like it to remain open.Thank you, [redacted] ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, August 7, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

Complaint: [redacted] I am rejecting this response because:Seterus created a new issue with my account regarding my August payment now appearing to be lateI am currently working with Matthew D [redacted] a representative with Seterus to correct the issue, but do not feel I can accept the response due this issueSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The gentleman states my statement was mailed out on January 12th but was notIt is dated the 12th of January but was not sent out till after the 20thThe reason I know this is because when I call to complain I was told the statements had not been sent out yet because they were trying to get the tax statements out with the statements I received my statement on the 28th of JanuaryThey state that they will send out the statements days after the grace period which makes it the 19th of the monthIt then takes a week to get to me via postal service which now puts mt statement 26thMy statement should be delivered no later than the 15th of each month Do they have some kind of coupon book they can send me so I can make my payments instead of waiting for my statement? Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, March 16, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

[redacted] Please See Attached Documents ***On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 18,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 23, 2015,via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the customer today, September 29, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, May 20, , via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because: The company response is meaninglessI have spent hours dealing with this times nowI still have not received an updated statement that my principle payment was correctedI never was informed that I was too send large principle payments to another address that does not exist on any paperwork I received from thenYou would think that would be on the payment statement???????? This company should lose their license to practice in NY Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, September 16, 2016,

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, December 13, 2016, via UPS 2Day Delivery We believe we have addressed the concerns presented

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, January 10, 2017, via UPS 2nd Day Air

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 16,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on January 30, 2017, via UPS 2Day DeliveryWe believe we addressed the concerns presented

Complaint: [redacted] I am rejecting this response because: we were contacted last Friday, June refTo listed details from prior letters - although, Mrs H [redacted] was much nicer in her demeanor- once again we were told of in paid legal fees - we provided documents (phone called & check numbers)My statement to her "is this the late of legal fees?" This statement was asked last year in August - she assured me it was - but we still do not see where this charge is coming fromAfter review of our August legal fees - the additional fees do not add up or where she sees that we have not paid! She has asked us to pay this additional fee on our next payment "July"We are in a wait-n-mold for now What we are seeing from seterus is they take the money and place it were they want - even if you get explicit instructions on how to do it or what address to send the payment tooUnbelievable!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Seterus did not properly address the issue of not sending me monthly statements to the property address As of this date I have received only statement from them I have repeatedly asked that the statements be sent to the property address yet they can only accomplish that if it is sent via [redacted] or *** They are more than willing to take my money but cannot provide adequate customer service I am thoroughly disappointed with this company No resolution in sight with them.Sincerely, [redacted] ***

Revdex.com Case No: [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, February 11, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Attached documents redacted by Revdex.com