Seterus

Complaint: [redacted] I am rejecting this response because: The payment and principal reduction for April is still misapplied into the escrow accountPayment for May paid on April 25th was misapplied to April because April's mistakes have not been dealt withSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

April 13, Revdex.com Case No: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

May 17, Revdex.com Case No.: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the third party today, May16, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information If you have any further questions, you may contact me directly at Sincerely, Damian G [redacted] Consumer and Government Affairs Seterus, Inc

[redacted] Please See Attached Documents [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, November 10,2015, via USPSWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, May 5, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, Junly 27, 2015, viaUPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted] Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, as the borrower has provided written authorization to provide your office withthis information, enclosed is a copy of our response mailed directly to the borrower today, December 2, 2015,via UPS 2Day DeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc.Enclosure

May 26, Revdex.com Case No.: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the third party today, May26, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information If you have any further questions, you may contact me directly at Sincerely, Damian G [redacted] Consumer and Government Affairs Seterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, February 14, 2017, via UPS 2Day Delivery

Complaint: [redacted] I am rejecting this response because: they have done nothing that we asked againSincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, August 25, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

My modification with [redacted] was done in March At that time, [redacted] has added all late charges, interests and legal charges to my original loan balance Therefore, any legal fees or any fees associated to my modification with [redacted] was already settled when the modification was completed in March I started paying my mortgage with [redacted] in March and has always paid my mortgage on time and my mortgage account with [redacted] at the time it was sold to Seteus was current I'd like Seterus to show any documents which proofs the $they so called Legal Expenses (which appeared on my Seterus October 14, statement) was the balance transferred from [redacted] * Seterus can not just make up a charges by themselves and expect me to pay for it

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower's counsel of record today, April 12, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still have not heard back but Seterus prefers to send via UPS Letter Attached is the notification they provided me and on the second page they state they will send a follow up letter once Bank of America replies with any Incentive Payments they may have provided The bottom line, they are claiming to have provided me a payment in December of that was an incentive payment but my numbers aren't matching up with theirs They don't even show a category on it, just "principal reduction" which if I remember correctly, when they took over my account in Sept (roughly) the forwarding balance was incorrect Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, May , 2016, via UPS 2nd Day Air

[redacted] On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, January 20, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a result, we sent a detailed response directly to the... borrower today, October 16, 2015,via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact withyou, as our designated RevDex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc.

I am in the process of getting my paperwork together to argue my side of how I feel that Seterus didn't keep their end of our agreement I was never informed that by leaving what few objects I had to leaver, because of a man showing up l to cut grass told me I had to leave MY front door knob was removed and replaced with another in which I didn't have a key for as well as a lock was on the knob so I entered thru basement door in which paperwork says it is screwed shut On sept R&R propane picked up their tank that I rented State Farm ins called me about a claim that was submitted 9-15-bathroom tile vandalism in my home, I didn't sign paperwork of deed in lieu until 10-07- I feel that alot of situations happened before my home was signed over that was done to me wrongfully I feel that Seterus committed insurance fraud under my name and under my homeowners policy I tried so very hard to keep my home and let them have it, I tried loan modification many times then I lost my physical health and Drput me on SSI disability, I receive monthly of what my house payment was,unable to make payments,I decided to sign my home over instead of foreclosure I had been working with Seterus on these matters, I put my home on the market but it was in need of repairs, Seterus knew this because no one was interested in my home Needs new roof, windows need updated,flooring thru out, 1/baths all plumbing in poor condition tile coming off the wall in one and the other never got remodeled I removed tile had black mold on and in drywall around tub I told state farm that the bath wasn't vandalized its that I never got the money to redo the bath I told them also that gargage door wouldn't go up because the wires broke Seterus was well aware of how my home was in need of these repairs As for as what was left is not the same on the paperwork I had twin box foundation, TV tray maybe at the most boxes of cups, kitchen gadgets upstairs, downstairs in garage was small end cap drawer, 40gal can of trash, paint buckets milk crates of nic nacs ice chest white lament cabinet in 1/bath iwhite laminate set of drawers 12" x 36" Outside washer and dryer gallon trash can and some other things alongside rakes hoes shovels I woulkd love to get my home back I bought in However I do feel that I am entitled to the full relocation fee of $3,if not more State Farm claim # [redacted] policy number [redacted] Once again I repeat I think they had no right to rip my doorknob off and replace it, walk thru my home while I didn't give permission as well as I wasn't ask about it, and that I was told to leave my property or police will arrest me and then for Seterus to file info on my home under my name is what the legal system calls fraudI feel very victimized over these occurances sincerely, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]