SetSchedule

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below- attached find the Refund Guarantee correspondence emailThey guarantee legitimate listing sales opportunities, which they did not provideAll the appointments they provided were not for people actually interested in selling their homesI have emails that I sent to their reps explaining each appointment2- In this response they are using the terminology of "leads"However SetSchedule company marketed themselves as a company not providing leads, but rather providing a "Listing Appointment" These appointments are suppose to be getting Realtors in front of home owners interested in selling their home, or discussing selling their homeIt was not even 1% like thatIf you look in all their terminiology they use the words appointments not leads, however now that they are corresponding with the Revdex.com they are using the words leads to throw you offIf you could kindly refer to this video on their website they CLEARLY state that they are selling appointments and not leadsAnd that their product is better because you are getting actual listing appointments instead of trying to follow leadshttp://www.setschedule.com/our-story/3- They instruct us not to call the owners ahead of time, I soon found out it's because we would realize these people were being spammed and not really interested in putting up their home for sale of discussing itSo if one would call ahead of time instead of driving there, they would realize what a sham this is- I have attached 2pdf documents totally to pages of documentation supporting their claims and also supporting my efforts to try to notify them of the issues and trying to cancel.5- http://www.setschedule.com/membership/ On this link you will see that on the first line of page it say they provide realtors "Actual Listing Appointments"Then when you look at the packages you see that agents are Buying appointmentsSo when they try to say these are only leads it is a representation to confuse the Revdex.com6- http://www.setschedule.com/our-story/ On their Our Story page they mention on the third line the following>"placing top tier agents with verified appointments directly in front of vetted homeowners and investors that are actively looking to buy and sell."If you look at my multiple correspondence with them, you will come to realize that NONE of their appointments they provided were with people who are ACTIVELY LOOKING TO BUY AND SELL, this is total MISREPRESENTATION Regards, [redacted]

Our Support team is handling this directly with her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am supremely confident that SetSchedule is incapable or providing any of the services advertised (which I paid $for and they are unwilling to refund), including the "replacement" of leadsThey do not have a process in place for quality control and the leads provided are not, have not, and I am certain will continue to be from parties who are not interested in selling their homes or getting valuations onThe contacts provided are often caught off guard upon my phone call, if they even answerThey have been unable or unwilling to provide any insight into their process for acquiring these introductions and upon my lengthy and continued feedback I am provided with stock/scripted answers from the same support membersI think that this company is a fraudulent operation which can be validated by the majority of fellow Realtor's who have agreed to work with SetSchedule Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.1) The 15-mile radius was simply never disclosed or discussedPlease point out where in your contract or otherwise in writing where this provision is outlinedThere's a good reason why you can't, it simply isn't true2) The lead on 1/26/was for a unit rental buildingNot a residential apartment or single family homeThe "appointment" they assigned me was not for a specific apartment of where to meet herSetSchedule then instructed me to call the lead myselfShe, ( [redacted] ), confirmed she had never spoken with SetSchedule and wasn't aware of a 10AM appointment on a Saturday morningThis simply is not an appointmentLogistically, and possibly legally, it would be very strange to show up to a unit building on a Saturday morning at 10AM and ring each doorman and try to locate " [redacted] " who is not even confirmed to live in a given apartment thereThis is a blatant attempt for them to pawn off a phone book quality lead as an appointment3) Leads have nothing to do with appointments so really just aren't a part of this discussion at allHowever, the "Leads" they sent were in far different areas than my targetOne was in [redacted] (as shown in prior appendix)Servicing real estate in that state requires different licensesCandidly it has nothing in common with the agreed to area4) They conveniently end every response with "call our support team"Their support team consists of call services, people working from home with no direct access to management, and no authority to issue refunds or make right on promises n behalf of the compa**My multiple attempts to get in touch with decision makers through email and call requests have been declinedThey claim it's their "compa [redacted] policy" to not allow the people who countersigned my agreement to speak or address my concernsThey are [redacted] and [redacted] ***I'd love to be put in touch with them5) The month "contract" is up tomorrowI have been delivered zero (0) of the promised eight (8) appointmentsI would like a refundDozens, if not hundreds of real estate professionals across the country have been scammed by this "company" over the past year and continue to go through the same issueIt is an absolute shame they are allowed to operate in this mannerHappy to provide further documentation, emails, etcIf neededI hope the Revdex.com is able to help me achieve a full refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company- set schedule has phoned me and told me that they were going to send me paperwork today to fill out and then send me a check I will accept this after I get the check but I have been told I would receive a refund several times and have not So that being said -when I have it in hand I will accept but until then please keep this open because I doubt they will come thru Regards, [redacted] ***

To Whom it May Concern,1) [redacted] had sufficient time to review the contract before she signed itHer not knowing about some of the terms are not a misrepresentation of our sales rep., it's simply she neglected to read the full contract.2) A person who signs a contract one day, and than a few months later changes their mind, is legally still bound to the contract they signed.3) SetSchedule has always provided it's members with replacement appointments for any "No Show" appointment.4) We are always willing to work with our members and our goal is to keep them happy!5) We have a Support team that will be more than happy to address your concernPlease feel free to contact us at 888-222-0011.Thank you,SetSchedule Dispute Specialist

From the BUSINESS:Sent 2/6/7:54:PM [redacted] **Dear, [redacted] .We are surprised by your harsh review of our company, we have hundreds of satisfied clients since we always strive to keep our clients happy!We have a Support team that will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones that are needed.Please feel free to contact us at 888-222-0011.Thank you,SetSchedule Dispute Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On January 15, I filed a complaint Set Schedule for continued unsolicited called on January 21, I received a reply stating Set Schedule would no call me again, they would finally be removing my number from their list I received a call last week from them and again today 2/2/ Today I recorded the call How can I get them to remove my list and to stop calling me They call me to set up appointments to sell property in CA I live in Texas and have no property in CA I will be filling another complaint with the Revdex.com and filing a complaint with the CA Do Not Call - I have attached the call I recorded today - Set Schedule replied to my Revdex.com complaint by stating they would not call me - BUT THEY CONTINUE TO CALL Please tell me how I can make these calls STOP? Regards, [redacted] ***

Dear [redacted] ***,We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists!You should not be contacted by any member of our company.We apologize for any inconvenience this may have caused youThank you,SetSchedule Dispute Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Spectrum Center Drive 9th FloorIrvine, CA | www.SetSchedule.com | ###-###-####April 13, 2017To whom it may concern,Please review the attached supporting documentation and evidence for said complaintWe take the position that it is erroneous, invalid, and DEMAND said complaint be annulled and terminated [redacted] signed Membership Agreement via DocuSign stamp number: [redacted] [redacted] has taken advantage of the SetSchedule product [redacted] participated in an onboarding call to discuss the service in detail [redacted] was sent leads from SetSchedule as agreed to in her contract and followed through with them [redacted] signed the member agreement and is well aware of the operating parameters of the lead product he purchasedSetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactionsThese variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionalsSetSchedule has complied with its legal obligationAs such, we send this DEMAND for the complaint to be voided and annulledSetSchedule is ready and willing to take action (legal and collection) to enforce its contracts with any party that abuses the contractual obligation with the firm or its products.Sincerely,SetSchedule Dispute Specialist ###-###-####

Hi They claim that I received the service. I received a fake lead! I showed up with my colleague to the appointment, the supposedly seller did not open the door, we met nobody. Immediately first business day after that I called and asked to cancel my service and asked them to refund my money. I am a new agent and I do not make much money, and can not take a big risk on my money.Also on the online representation, they never ever mentioned that I will bind with them for 2 more years. On second appointment they highlighted on the email that I ll be bound with them 2 more years if I sign a contract with the seller.I immediately rejected the appointment because I felt there is something wrong with this company.On my original agreement they were supposed to send me leads within 15 mile radius from my home address but the first lead I got it was almost 20 miles away from my home and I did not feel safe to go there by myself.I have a 12 year old son to raise and I can not afford to lose my life or my money.I am not happy with the customer service at all. Before I signed they pushed me hard to sign the contract, and using the selling tactic by saying that I have to decide right away otherwise I can not get the same deal. the deal is not the same deal they told me about. And took advantage of my English as It is my second language. It is their job to make sure to explain honestly and correctly the terms of the contract. Their sells rep constantly told me That I can get my money back either dispute it if I am not happy. AFTER I signed up they changed 100%. They did not answer the phone and also the agent named Paula was so rude to me and said you can not do anything since you signed the contract and she does not care what I want to do. They did not assist me in any way and stopped to communicate.Please help me to get my money back.Appreciate your help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Company says we entered into agreement in 08/I had my on boarding call to join the membership in March of I did not receive my first appointment till APRIL 2016!!! That so called appointment also never answered the doorThey sent me on other fake listing appointments because they were not listing appointments and that is the main issue here is they lied about what they were offeringRegardless on MAY 10th 2016, I asked for a refund as they had verbally explained to me that I was entitled to if I was not happy with the programAlso I had attached a screen shot of their website that showed they had that money back guarantee as well, I have also attached verbiage from their employee stating they give refunds alsoAs soon as I mentioned I wanted a refund the company gave me the run around and began to ignore my calls, and emailsApparently they know if they ignore you long enough and give the person and the Revdex.com the run around they can avoid any implications It is unfortunate that the Revdex.com has allowed such a company to even join their membershipIt is quite clear from all the correspondence and evidence I supplied that this company misrepresented their product, which is the issue, they claimed to provide listing appointments, however they were not appointments where you meet people who are interested in discussing selling their home, they arrant even on the same page as thatI have been framed, and feel quite unprotected as a consumer at this pointI even supplied the Revdex.com with reviews they got from all other realtors that have been deceivedIt is not just me, and you know itI truly hope the Revdex.com will step up this time and do whats rightI just want my refund of the hard earned money they basically stole from me.,I have attached the proof of my first appointment starting in april 2016.I have attached a document which on page shows their money back guaranteeas well as an email from their employee too.I had in my previous correspondence supplied much more documentation, if you need any other proofs let me knowIf this does not get resolved by the Revdex.com, then I will need to contact the National Association of Realtors board, as I am deeply concerned for these poor agents getting taken advantage of and being left unprotected.] Regards, [redacted]

Dear [redacted] ***,We have a Support team that will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones that are needed.We always strive to keep our members happyPlease let us know what a good day/time would be to call youThank you,SetSchedule Dispute Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] KRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It is clear that Set Schedule does not intend to do what is fair so no need to continue I will include that I did receive another" set schedule" lead recentlyit was, like all the others, supposed to be a lead for someone who was considering listing their home for sale Well as it turned out the lead did not answer the phone and the address for the lead is a large Retirement Home Complex As much as I would like to list the complex, (Probably worth several Million $$$) no one answered the number given to contact This is further evidence that the leads are NOT homeowners considering selling their home I suspect that they are people who answer "yes" to the question "Would you like to know the current value of your home?" This is not an indication that want to list the home For Sale I'm done you have my fee and I hope that I will get one reasonable lead from this [redacted]

From the CONSUMER:Sent 2/6/8:23:PM [redacted] **Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been a "client" of yours for months now and the so called "Listing Appointments" I have been provided have been a complete waste of time, for me as well as the person who supposedly wanted to list their home for sale NONE wanted list their house, in fact none had even considered selling their home One refused to see me because he had not agreed to see anyone Then there was the SECOND APPOINTMENT" WOW!!! Can't wait for that oneJANUARY 3rd of all daysUnfortunately the "prospect/Client" was not home for the "scheduled" appointment Your method of getting around these waste of time and energyYou want to replace the appointment Well why would I accept a replacement with another waste of time Just refund what I paid, and for which you delivered nothing Regards, [redacted]

Dear [redacted] We received your email last February 2nd and already listened to the call recording that you sent usOur upper management immediately called our support team, sales team & management and made sure that your contact info was removed from any & all listsWe are now closely monitoring them to avoid repetition of this incident.You should not be contacted by any member of our companyAgain, we sincerely apologize for any inconvenience this may have caused you

To whom it may concern,Please review attached supporting documentation and evidence for said dispute [redacted] has received services and taken advantage of the SetSchedule productLisa [redacted] participated in an onboarding call to discuss the service in detail [redacted] was sentleads from SetSchedule as agreed to in her contractSee attached emails of some of the leadsthat were sent to [redacted] [redacted] signed the member agreement and is well aware of the operating parameters ofthe lead product she purchasedSetSchedule DOES NOT make any guarantees orrepresentations as to the real estate agent’s ability to close transactionsThese variables aresolely in the hand of the real estate agent who represents themselves as licensed salesprofessionalsSetSchedule has always provided its members with replacement appointments for any "NoShow" appointmentSetSchedule has a Support team that will be more than happy to speak with [redacted] andgo over all her appointments that she was not satisfied with, and replace the ones that areneededSetSchedule has complied with its legal obligationAs such, we send this DEMAND for thecomplaint to be voided and annulledSetSchedule is ready and willing to take action (legal and collection) to enforce its contractswith any party that abuses the contractual obligation with the firm or its products.Sincerely,SetSchedule Dispute Specialist [redacted]

To Whom it May Concern,1) SetSchedule considered [redacted] 's request of getting leads from specific zip codes he provided despite the normal parameters that should be within a 15 mile radius of the member's center-point address which is based from the agreement and is also disclosed from on-boarding call of the member.2) If a [redacted] appointment was out of the area (like she claims it was 3 hours away)- SetSchedule would have provided her with a replacement appointment.3) Account history shows our Support team are communicating with [redacted] and offers the best resolution we have from SetSchedule. We offered different leads to [redacted] but record shows these were declined.4) We are always willing to work with our members and our goal is to keep them happy!5) We have a Support team that will be more than happy to address your concern. Please feel free to contact us at ###-###-####.Thank you,SetSchedule Dispute Specialist