SetSchedule

Dear *** ***,We have a Support team that will be more than happy to address your concern.We always strive to keep our members happy.Please let us know what a good day/time would be to call you.Thank you,SetSchedule Dispute Specialist

To Whom it May Concern,1) The mile radius is NOT a "made up" processSetschedule support discloses this information to EVERY members that undergo the On-boarding call.2) Reason why Our support Team mentioned in the email from Exhibit B that, "This will not count against the total numbers of your appointments." is because SetSchedule has always provided its members with replacement appointmentsOn 1/26/2018, SetSchedule sent *** *** another appointmentOur Quality Analyst reviewed this appointment and the Homeowner stated possibly selling her property in the futureShe mentioned she's home all the time and agreed to the 10am appointment." Please see APPENDIX A.3) Aside from Appointments, we also provide ADDITIONAL leads and GETTING A LEAD WILL NOT AFFECT THE APPOINTMENT COUNTOn 1/9/2018, SetSchedule offered a lead and sent it to Mr***'s email addressBut he declined this offer saying it is an appointment when it's notPlease see APPENDIX BThis information is also in the SetSchedule Website: https://www.setschedule.com/membership/4) Our Support team will be more than happy to assist and provide the best resolution regarding this matterPlease feel free to contact us at 888-222-0011.Thank you,SetSchedule Dispute Specialist

Dear *** ***,We have a Support team that will be more than happy to address your concern.We always strive to keep our members happy.Please feel free to contact us at ###-###-####.Thank you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the only answer they provide "talk to our support team" with a phone number that leads to an answering service (call center). I did call that number again in response to this message and sent an emailThe support team and sales team refuses to transfer me to the officer that countersigned my agreement originally, *** *** or *** *** (CEO)*** *** and *** *** have failed to respond to several direct emails about the issueThey have ignored my requests to speakThey have ignored my requests for a refund. The support team has made outrageous sales guarantees on numerous occasions incl***ng a "hour guarantee" on December 21, They of course failed to deliver a**thing whatsoever after that guarantee.It has now been just shy of four months since the time I signed upDuring the sales process I was promised I would receive my first appointment within 2-weeks by *** ***, their salespersonI was also promised they could target the appointments for my specific areaThe "support" team tried to backtrack claiming "leads would be within miles of my target area" and that I should "read the contract." The contract makes no mention of miles whatsoever. The area I provided contains tens of thousands of apartments in **CThe areas were defined by zip codesTheir support staff member *** acknowledged on our phone call on Thursday, December 28th at 1:45pm EST that they haven't delivered so far due to my areaIt's clear they are not capable of providing the service by their own admission and they are merely sticking up real estate agents for $per person and banking on no one chasing them.All I would like is a refund and to part ways.
Regards,
*** ***

April 13, 2017To whom it may concern,Please review the attached supporting documentation and evidence for said complaintWe take the position that it is erroneous, invalid, and DEMAND said complaint be annulled and terminated.To whom it may concern,Please review the attached supporting documentation and evidence for said disputeWe take the position that it is erroneous, invalid, and DEMAND said dispute be annulled and terminated*** *** has taken advantage of the SetSchedule product*** *** participated in an onboarding call to discuss the service in detail*** *** was sent leads from SetSchedule as agreed to in her contract and followed through with them*** *** signed the member agreement and is well aware of the operating parameters of the lead product she purchasedSetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactionsThese variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals*** *** has been in touch with our support team and also has been receiving and excepting leads from us, even after previously submitting this complaint on 3/14/17, see attached email findingsSetSchedule has complied with its legal obligationAs such, we send this DEMAND for the complaint to be voided and annulledSetSchedule is ready and willing to take action (legal and collection) to enforce its contracts with any party that abuses the contractual obligation with the firm or its products.Sincerely,SetSchedule Dispute Specialist###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom this may concern:This is exactly what I have shown as proof in my detailed email correspondence. The & appointments were "NO SHOW" The & appointments were OUT OF AREAThe & appointments SICK (These were also mobile home type listings, & less value) Dose not meet the standard appointments promised.This service / membership was sold to me and was never deliveredI have spent a lot of time trying to manage this with SET SCHEDULE issueNothing was delivered for what I paid forI have made these legitimate complaints and requested for refundFurther action will be taken if refund is not made promptly.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just found out that the merchant DID NOT refund my moneyWhat I saw was my Discover card gave me a temporary credit while I was disputing the charge.Set Schedule may have refunded "***" but *** did NOT refund my money to my Discover card.Please reopen the disputeComplaint # ***I never saw any proof that they refuded ***The dates didn't make sense but when I saw the credit on my credit card (from *** I just thought it was from them.
Regards,
*** ***

This firm represents SetSchedule, LLC (the “Company”) concerning the complaint made by
*** *** on the Company’s Revdex.com page (ID#***)The complaint is in violation of the Revdex.com’s
rules for content submission because it is and libelous, and thus, should be permanently deleted
Mr***
and the Company entered into a Membership Agreement (the “Agreement”) in which
the Company agreed to provide seven (7) appointments with prospective real estate clients to Mr***
Not only did the Company provide all seven (7) appointments to Mr***, it also provided an additional
sixteen (16) leads to Mr*** at no additional fee
Mr*** offers a completely fabricated account of the factsHe claims he only received four (4)
listing appointmentsHowever, as of the date of this correspondence, he has in fact received all seven (7)
listing appointments, satisfying the Company’s requirements under the AgreementAdditionally, Mr
*** has received sixteen (16) additional leads of prospective clientsThe Company has unquestionably
provided Mr*** with the agreed upon number of appointments as required under the Agreement so his
statements otherwise are untrue and damaging to the CompanyFurther, Mr*** claims the Company
has been a “complete waste of my time, money, and resources,” yet since the date of his complaint he has
continued to accept appointments and leads from the CompanyIf the Company were truly a waste of
time, money, and resources to Mr***, he would have ceased accepting such appointments long ago
The statements made by Mr*** that the Company misrepresents its services are libelous
because they constitute a and unprivileged publication that exposes the Company to hatred,
contempt, ridicule, and obloquy and injures the Company directly in respect to its business by imputing
narratives that have a natural tendency to lessen profits of the CompanyThus, Mr***’s narrative
is unequivocally libelous and sufficient grounds exist for the Revdex.com to remove the complaint
For these reasons, we expect permanent removal of the reviewPlease feel free to contact our
office with any questions
Sincerely

Dear Revdex.com Representative,Please review SetSchedule arguments below:*** *** decided she was not happy with the contract and requested a refund.2. *** *** proceeded by disputing the charge with *** on 10/26/On 10/26/SetSchedule approved the full refund
with *** *** has received a full refund!!!SetSchedule has complied with the refund request and refunded *** ***As such, we ask this complaint to be voided and annulled.Please let me know if you need any additional infoWarmest Regards,*** ***SetSchedule

My team and I became members and have been working the leads from set schedule for couple of monthsWe got our first listing last month and going to escrow this weekOverall, good service and product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't care that you say that thousands of clients are happyyou also have many many clients who feel the same as I do! And I have called your support number. I was promised a return calls three times, and no one called at the scheduled time (nor did anyone contact me after the time had passed)I have been the one to continually have to reach out and callIn fact, the last time I was left on hold for minutes which was actually one of the times I was supposed to get a scheduled call from you. I will not waste anymore time with this nonsense. You deliver what you promised or refund my money! It's that simple. And honestly, I would prefer my money back just so I don't have to listen to the scripted apologies any more
Regards,
*** ***

Dear *** ***,We have a Support team that will be more than happy to address your concern.Please feel free to contact us at ###-###-####.Thank you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Set Schedule makes claims of it's ability to schedule listing appointments as promisedI have not received listing appointment from this companyI told them I no longer want to receive the leads This they are sending because the leads are not true leads as stated previouslyThe leads are supposed to be a bonusI purchased listing appointments for $to be given within monthsThis company focuses on newer agents that are eager to get their business started and charges for a service they are unable to deliverMy next call will be to the Federal Trade commission if I do not receive a full refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern:To the firm whom represents SetSchedule, LLC (the “Company”) concerning the complaint made by *** *** on the Company’s Revdex.com page (ID# ***)The complaint is not in violation of the Revdex.com’s rules for content submission because it is not false, or libelous, and is full of statements relevant to the Company’s business, and thus, should be permanently viewed to consumers.The Company and Ms*** entered into a Membership Agreement (the “Agreement”) in which the Company agreed to provide appointments with prospective real estate clients to Ms***The Company unequivocally did not provide these appointmentsMs*** chose to leave a defamatory complaint on the Company’s Revdex.com page because they are all try true in factSetSchedule, LLC in fact is in breach of contractFalse misrepresentation of the appointments sold to Ms***. Set schedule did not provide Ms*** with the appointments as promised and guaranteed under the AgreementThe Company was not responsive to her needsThe statements should be damaging to the Company to prevent further victims of their misguided and fraudulent sales representation.Company’s reputation should be addressedThere are many horrible star reviews hidden about this companyReviews left from x employees claiming set schedule is a "scam"Set schedule injure the consumers directly by false representation. The allegation Ms*** made about the Company is a “scam” implies acts of criminal wrongdoing which is 100% trueThis should impugn the integrity and damage the business reputation of Set scheduleMany are victims of fraud by Set Schedule, which sells this all over the USA and make it impossible to get a refund. Set schedule delays the entire process from the start, to make it long enough that it's hard to request a refund from the credit companiesThis is a tactic used to avoid refunds by Set scheduleMaking it more difficult to request due to time limitations.Ms*** and many others all over the USA havelost money due to Set scheduleAll are entitled to file a lawsuitfordamagesagainstthispartyacting fraudulently,andthedamagesincludingpunitive damages. Set schedule should be held for all the totaldamages for the misrepresentation and lack of ethical behavior practices.The bottom line is that the Company agreed to provide Ms*** a set number of appointments with prospective clients and the Company has not met one promised appointmentFor the firm representing Set schedule, LLC you should investigated the facts of the appointments that were deliveredIt will be proven that Set Schedule company is fraudulent and have deceptive acts of operationMisrepresentation of the product sold to customersMaking a profit by charging customers upfront and never delivering what they guaranteeMaking it impossible to cancel so the only form of complaint it through Revdex.com, and a legal lawsuitMs*** is doing this not for herself but to prevent future victims from this company's misrepresentation
Regards,
*** ***Revdex.com - upon request: *** is willing to provide all evidence to validate the truth to her statements

After a good sales pitch I fell for SetSchedule.com appointment/lead generation program for Realtors. I paid $1700 for a promise of 12 scheduled appointments with serious home sellers over the next 6 months (now they say it is a year, but that isn't what it says in the agreement).

As part of the program I would also receive leads of those not ready to make an appointment yet, but expressed interest in selling within a 15 mile radius of my desired location. This second part is what convinced me to give them a try. Unfortunately (9 months later now) I have never received an appointment and have only received a handful of leads that were not in Milwaukee's inner city. Of those 8 leads I accepted I was only ever able to reach one, who in the end decided not to sell.

SetSchedule also has lists of other potential sellers that you can download by zipcode. I downloaded all the 28 names they offered in 53132 only to find that all but 2 had already sold over the previous 12 months.

Needless to say this is a scam. I have tried calling to get a refund, but they claim to not give refunds and besides my 12 months isn't up yet (it says 6 in the agreement). They say they will increase advertising in my area to deliver their commitment, but I haven't heard anything from them since my complaints (3 months now). Now they won't even return my phone calls.

Realtors. Stay away! This is a SCAM!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a follow up to my complaint #[redacted] (Set Schedule).  I agreed to give them 2 weeks to refund me and they have not done so .  They verbally agreed to it and I think they did agree thru the email here as well.  When I have reached back out to them again they just say we will get with the team and follow up.  I have heard this for 9 months.  They also sort of tricked me into closing the complaint with my credit card as well.  They told me they needed proof that the dispute was closed before they could credit me so I had closed it only to find out that I could not reopen it.  That was right before I contacted the Revdex.com.   I am really upset about this - can you help me.  They are probably doing this type of thing to a lot of people and no one does anything about it.  Thank you - please confirm you received this and what do I do next?
Regards,
[redacted]

This company has not produced any positive results. They are expensive. I was promised , after paying $1850, 6 viable real estate appointments in 6 months
I have been with them 2.5 months and I have gotten 2 appointments, 1 which didn't speak any English and had no idea I was coming and the 2nd had already signed with an agent I week prior. Don't waste your money, it's a scam, they take your money and hope you won't try to get it back.

Dear, [redacted].We are surprised by your harsh review of our company, we have hundreds of satisfied clients since we always strive to keep our clients happy!We have a Support team that will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones if  needed.Please feel free to contact us at 888-222-0011 and we'll find the best resolution on your concern.Thank you,SetSchedule Dispute Specialist

To Whom it May Concern,1) SetSchedule has always provided it's members with replacement appointments for any "No Show" appointment.2) If any appointment was out of the area (like she claims it was 3 hours away)- SetSchedule would have provided her with a replacement appointment.3) If a member is sick and cannot go to a scheduled appointment- All the member needs to do is call the homeowners phone# (that is provided in the appointment info) and reschedule for a time that is more convenient for the homeowner & the Agent. This is what the other members have done successfully in the past.4) We are always willing to work with our members and our goal is to keep them happy!5) We have a Support team that will be more than happy to address your concern. Please feel free to contact us at  888-222-0011.Thank you,SetSchedule Dispute Specialist

Dear [redacted],Your refund is being processed, please see attached Refund form you signed on 8/05/17.If you need any further assistance please feel free to contact us at  888-222-0011.Thank you,SetSchedule Dispute Specialist