SetSchedule

RE: Complaint Made to the Revdex.com (the “Revdex.com”) by [redacted] About SetSchedule, LLC To Whom It May Concern: This firm represents SetSchedule, LLC (the “Company”) in connection with the Revdex.com Complaint # [redacted] made by [redacted] (the “Complaint”)Not only is the Complaint in violation of the Revdex.com’s rules for content submission for being libelous, [redacted] seeks a desired settlement that has already been resolvedThus, the Complaint should be permanently removed from the Company’s Revdex.com pageOn or about September 15, 2016, the parties entered into a Membership Agreement (the “Agreement”) in which the Company agreed to provide eight (8) appointments with prospective real estate clients to [redacted] (see attached for a copy of the Agreement) [redacted] began receiving these appointments in October, but chose to prematurely terminate (and thus breach) the Agreement, dispute his payment to the Company with his credit card company, and leave libelous online reviews [redacted] Complaint has no meritHe claims that the Company “promises a day money back guarantee and does not honor it,” but there is no such language in the Agreement and [redacted] offers no evidence of such guaranteeHe also claims the Company did not honor its promise to provide “leads in a month period,” but [redacted] terminated and breached the Agreement after one month, making his statement nonsensicalEven worse, he also calls the Company a “scam,” which violates the Revdex.com’s rules for content submission for being libelous because it injures the Company directly in respect to its business by imputing narratives that would have a natural tendency to lessen profits of the CompanyWhile sufficient grounds exist to remove the Complaint due to its libelous content, it should also be removed because [redacted] desired settlement has already been resolved and asks for publication of his libelous speech [redacted] desired settlement was for a “refund and also to let people know that this company is a scam.” After breaching the Agreement, [redacted] disputed his payment to the Company with his credit card company and received a full chargebackAlbeit by improper means, [redacted] has already received his “refund” and it is the Company that is left with no funds for the services it already renderedThe fact that [redacted] also demands a settlement consisting of the publication of his libelous statement that the Company is a “scam,” further illustrates the unreasonableness of his actions and why his Complaint should be deniedPage For these reasons, we expect permanent removal of the Complaint and this matter considered closedPlease feel free to contact our office with any questionsSincerely, [redacted] ***, [redacted] CC: Client

Someone called, asked me a question so quickly I couldn't understand her and then passed me on to her "manager" who then wanted to review the options. I didn't even understand what type of call it was. I had no idea what company or product I had just been introduced to. As a result I didn't want to talk. I made the mistake of simply not saying no and, wound up with appointment after appointment placed on my calendar to discuss packages. Not only did they take the liberty of booking product review appointments on my calendar but, they also text me daily.

Here's where it gets good... The last text came in today. I responded that I did not have time today and, I would not be using their service due to the woman I spoke with at the opening to the original call and that I didn't care for those business tactics and found it to not be customer friendly. I get a text response back from the manager whom, by the way, is male and named Russell. "We are both in sales and I understand where you are coming from but as you know I was nothing but nice to you the entire time. So, you telling me that I am not customer friendly is an insult." Quite aggressive on his part. Isn't it funny how brave/rude we can be when we don't have to see someone face to face or speak to one another. What I said about the woman, I now say about the man... Poor customer relations at it highest.

To whom it may concern, Please review attached supporting documentation and evidence for said complaint*** *** joined the firm and after purchasing our services had a sufficient amount of time to review and execute the contractSee evidence of Membership Agreement signed via DocuSign stamp number: *** *** signed the contract and as per the terms of agreement with agent and associates, the contract calls for month marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreementPlease see page 5, section titled Term and TerminationAs such *** *** is bound to the agreement and his request for a credit is against contract guidelinesSetSchedule has complied with its legal obligation and we send this DEMAND for the complaint to be voided and removedSetSchedule is ready and willing to take action (legal and collection) to enforce its contracts with any party that abuses the contractual obligation with the firm or its products

April 21,
To whom it may concern,
Please review the attached supporting documentation and evidence for said complaint
*** *** has taken full advantage of the SetSchedule product*** ***
participated in an onboarding call to discuss the service in detail*** *** was sent
leads from SetSchedule as agreed to in her contract and followed through with them by her
confirming appointments, as evident in attached email findings
*** *** signed the member agreement and is well aware of the operating
parameters of the lead product she purchasedSetSchedule DOES NOT make any guarantees or
representations as to the real estate agent’s ability to close transactionsThese variables are
solely in the hand of the real estate agent who represents themselves as licensed sales
professionals
*** *** has signed the contract and became a member almost years ago! (see
attached contract signed on 9/03/2015), this client was fully satisfied with the product!
*** *** submitted a supporting document that shows a 30day Guaranteed RefundThis
timeframe has passed over a year ago!
SetSchedule has complied with its legal obligationAs such, we send this DEMAND for the
complaint to be voided and removed
SetSchedule is ready and willing to take action (legal and collection) to enforce its contracts
with any party that abuses the contractual obligation with the firm or its products
Sincerely,
***, Dispute Specialist
SetSchedule
***

Dear, *** D***.1) SetSchedule has always provided it's members with replacement appointments for any "No Show" appointment.2) If any appointment was out of the area (like she claims it was hours away)- SetSchedule would have provided her with a replacement appointment.3) If a member is
sick and cannot go to a scheduled appointment- All the member needs to do is call the homeowners phone# (that is provided in the appointment info) and reschedule for a time that is more convenient for the homeowner & the AgentThis is what the other members have done successfully in the past.4) After reviewing your account, Our Support manager contacted you yesterday on working on a resolution about the issue.5) If you have any other questions, Please feel free to contact us at 888-222-0011.Thank you,SetSchedule Dispute Specialist

Dear *** ***,We have a Support team that will be more than happy to address your concern.We always strive to keep our members happy.Please feel free to contact us at ***Thank you,SetSchedule Dispute Specialist

April 27,
To whom it may concern,
Please review attached supporting documentation and evidence for said dispute
*** ***’s statement “I have been a paying consumer of SetSchedule for months now.”-
This statement is False, she may have been a client for months but her account has a balance
that is past due, she signed an agreement authorizing us to charge her card monthly for
months, but as of today 4/27/she has only made out of the payments! (even though she
has already received all her appointments!)
*** ***’s statement “I was promised ready to go, scheduled appointment leads-to be
exactTo this day, have not received any.”- This statement is False, please see attached email
findings that show she has received all her appointments
*** *** has received services and taken full advantage of the SetSchedule product***
*** participated in an onboarding call to discuss the service in detail*** *** was
sent appointments from SetSchedule as agreed to in her contractThe attached emails clearly
show *** *** followed through with the appointments we provided
*** *** signed the member agreement and is well aware of the operating parameters of
the lead product he purchasedSetSchedule DOES NOT make any guarantees or
representations as to the real estate agent’s ability to close transactionsThese variables are
solely in the hand of the real estate agent who represents themselves as licensed sales
professionals
SetSchedule has complied with its legal obligationAs such, we ask this complaint to be
voided and annulled
Sincerely,
SetSchedule Dispute Specialist
###-###-####

To whom it may concern,
Please review attached supporting documentation and evidence for said complaint
*** *** has received services and taken full advantage of the SetSchedule product. *** *** participated in an onboarding call to discuss the service in detail. ***
*** was sent leads from SetSchedule as agreed to in his contractThe attached emails clearly show *** *** followed through with the appointments we provided
*** *** signed the contract and as per the terms of agreement with agent and associates, the contract calls for month marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement
As such *** *** is bound to the agreement and his request for a credit is against contract guidelines
3. SetSchedule has complied with its legal obligationAs such, we ask this complaint to be voided and annulled
Sincerely,
*** ***
SetSchedule
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I paid your company $for listing appointments over monthsI signed the contract on 11/14/16, and have yet to receive any real listing appointmentsI went on an appointment last Saturday that was scheduled by your company and it was a For Sale by Owner that though I was bringing a buyer with me to see his propertyHe was very angry that your salesperson lied to him over the phone Your company has completely misrepresented yourselvesI paid for something I am not receiving. You over sold your services in this area and now you are unable to deliver. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The compa** is completely unresponsiveIn response to their five points in their most recent communication through you:1) They agreed to provide leads within my desired zip codesI provided them with ***, ***, ***, ***, ***, ***, ***, ***, *** and ***This area contains approximately 50,apartmentsIt additionally contains single family homes and other residential real estateNO WHERE IN THEIR AGREEMENT OR MARKETING MATERIALS IS MILES REFERENCEDThis is something they have conveniently made up after the fact. 2) Zero (0) appointments have been deliveredThey promise to connect you with homeowners from an appointmentTheir only attempt to connect me with a home owner was on October 27, They admitted this was not an appointment after I pointed out that it is Government housing (projects), no where near my described area, and certainly not with a home ownerIt's a rental buildingPlease find attached (Exhibit A) a description of said property at *** * *** ***, in *** ***, ** ***As well as an email from them confirming it wasn't an appointment (exhibit B).3) Support has been completely unresponsive to my requestPlease find exhibit CMultiple emails to the CEO *** *** and *** *** COO asking to speak have been unanswered by themThey are the only parties able to give a refund as requestedThey are who countersigned my agreementAdditionally, the "leads' they claim I "rejected" were not "appointments" they were just "leads"They did not contain a specific time and placeThey were not with homeownersAdditionally, THEY WERE IN A DIFFERENT STATE (*** ***)I promptly emailed the company and described all of thisThe fact they would even raise this point here shows the level of ethics this company employs. 4) I am completely unhappy with their lack of serviceIf they wish to make me happy, they can by simply issuing a full refund as is proper given their lack of delivery and outrageous sales claims. 5) The support team has no authority to issue a refundI need to connect with *** *** or *** ***Please assist. Revdex.com, I request you continue to assist me in obtaining a full refundThis compa** has delivered zero (0) appointmentsThey promised to deliver eight (8)It is clear they are unable and unwilling to follow through on their commitment. Please do not hesitate to contact me for further detail or information.
Regards,
*** ***

From the CONSUMER:Sent 2/8/12:41:PM*** ** *** ** *** *** **
*** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been in contact with the "Support Team" several times in the past without satisfaction, The "Support Team" has no authority to do anything other than to do what this company has done in the past; simply tell me they will provide replacement appointments. Why would that be a solution? Contacting the "Support Team" would be a waste of everyone's time. I simply want a refund of the fee I paid and got nothing in return. Regards,*** ***

Dear ***
Can you please update this case and close it, We addressed all issues and our position remains the same
If needed I can have our lawyer draft a letter to send *** ***
Thank you & have a happy holiday season
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.SetSchedule did not deliver ANY scheduled appointments in the month time frame despite repeated assurances that I was "at the top of the list" and to just give them a weekThat happened week after week after week. Again - SetSchedule said they would set appointments for me in a month time period and NO APPOINTMENTS WERE SET. The only acceptable resolution is to refund my money
Regards,
*** ***

Dear Revdex.com Representative,
"">Please review SetSchedule arguments below:
*** *** decided she was not happy with the contract and requested a refund2. *** *** proceeded by disputing the charge with *** on 10/26/On 10/26/SetSchedule approved the full refund with *** *** has received a full refund!!!
SetSchedule has complied with the refund request and refunded *** ***As such, we ask this complaint to be voided and annulledPlease let me know if you need any additional info
Warmest Regards,
*** ***
SetSchedule

Dear *** ***, We have a Support team that will be more than happy to address any concern you may have.We always strive to keep our members happy.Please feel free to contact us at 888-222-***.Thank you,SetSchedule Dispute Specialist

To Whom it May Concern,We have already refunded *** *** on 3/27/17, please see attached refund document.Therefor this complaint should be closed & removed! Thank you,SetSchedule Dispute Specialist

Dear *** ***,We have a Support team that will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones that are needed.We always strive to keep our members happy.Please feel free to contact us at 888-222-0011.Thank
you,SetSchedule Dispute Specialist

Dear *** ***-***,Please see attached copy of the credit card refund that was processed, the funds should be in your account!Please feel free to contact us with any questions at ###-###-####.Thank you,SetSchedule Dispute Specialist

Dear *** ***,We have a Support team that will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones that are needed.We always strive to keep our members happy.Please feel free to contact us at ***Thank
you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]I have called SetSchedule twice already and was told their resolution was to give me another lead in place of the bad lead. This is not satisfactory because the method they use to secure "so called Leads" is misleading to the recipient and is not what is guaranteed in their contract. Their guarantee is that the lead is wanting to list their house for sale and I would be one of the potential Realtors to secure the business. They ask a potential client if they would like to know value of their property. Who wouldn'y want to know that ? This is a far cry from a desire on the part of the appointment to list their house, which is what they guarantee.
Regards,
*** ***