SetSchedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have several more screenshots but was only allowed to upload 5 files here.NOTE- the contract outlines "what" an appointment is -- I received NO APPOINTMENTS during the 6 month time period. Appendix A shows that it was supposed to be for a 6 month time period. I am not satisfied with their answers and I will not back down. The two LEADS I received during the 6 month time period were just leads and did NOT want to speak to an agent.  I signed up for 7 appointments in a 6 month time frame (per their contract). I did not receive that.
Regards,
[redacted]

Our Support team is handling this directly with her.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A refund form was signed on  6/14/2017 but funds are still not back in my account as of today. It has been almost 4 weeks since this transaction took place, I do not see why it has to take this long for the funds to be reimbursed.  I will considered this issue resolved only when funds are back in my account.
Regards,
[redacted]

Dear [redacted],We are surprised by your harsh words about our company, we have hundreds of satisfied clients since we always strive to keep our clients happy!We have a quality control process and our Support team or a manager will be more than happy to speak with you and go over all your appointments that you were not satisfied with, and replace the ones that are needed.Please feel free to contact us at [redacted]Thank you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I think 2 weeks is a reasonable time frame.  I have been dealing with this since August so that is long enough. 
Regards,
[redacted]

Dear [redacted]
We received your email last February 2nd and already listened to the call recording that you sent us. Our upper management immediately called our support team, sales team & management and made sure that your contact info was removed from any & all lists. We are now closely monitoring them to avoid repetition of this incident.You should not be contacted by any member of our company. Again, we sincerely apologize for any inconvenience this may have caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.7/22/17 Paid to start - They took a while to do the on boarding call8/18/17  On boarding call to start receiving leads9/1/16 Appointment # 1 -  [redacted] - Said he told they guy on the phone he did not want to sell. He just wanted a value. Set schedule sent me a email that they will not count this - I disputed this appointment to Set schedule and they credit me this appointment.10/25/16Appointment # 2 - [redacted] - Was not expecting me. Did not want to sell her house. Was confused on why I was there - I had to dispute this with Set schedule.10/25/16 - Emailed and later had a phone call to dispute these 2 past appointments. First attempt & Discussion to cancel.1/12/17 Appointment # 3 -   Out of area - 3 hours awayMade a complaint this was 100's of miles away1/14/17 Appointment # 4 - Out of area again - 3 hours awayMade a complaint this was 100's of miles away again1/16/17 - Attempt to cancel 2/17/17 Appointment # 5 - [redacted] - I was sick could not go. This was a very low value range apartment that was not what they said they would consider a lead I paid for. 2/18/17 Appointment # 6 - [redacted] -Sent me an appointment when I told them I was sick. I did not claim this lead, This was also a mobile home that they said would not be a lead for my criteria I was sold The first appointment they agreed to credit me for that appointment since the lead that was not a owner willing to list, just wanted value. The 2nd appointment was a owner that was not excepting me and said she did not want to sell. Would not even talk about selling. 3rd and 4th lead was out of my area5th & 6th lead I told them I was sick and they were very low price points on top of that.This equals zero leads per agreement and membership SEE ATTACHMENT - SET SCHEDULE IS BEING REPRESENTED BY AN ATTORNEY AND I AM NOT. WHETHER THEY WANT TO STRONG ARM OR BULLY US LITTLE GUYS AND MAKE THIS DIFFICULT SITUATION FOR ME OR ANY OTHERS TO CONTEST. I WILL SEEK FOR LEGAL COUNCIL IF NECESSARY TO DEFEND MY CASE. AS YOU CAN SEE I HAVE SPENT MANY WASTED HOURS WITH SET SCHEDULE AND THE LEADS THEY SENT WITH RESPONSES ECT. NOW WASTING MORE TIME FIGHTING THE FACT THAT I DESERVE MY HARD EARNED MONEY BACK, ALONG WITH EVERYONE ELSE. CLEARLY THE LEADS THEY SEND WERE GARBAGE AND I WAS LIED TO ABOUT THE WHOLE COMPANY AND HOW YOU PURCHASE ONLY SOLID LISTING APPOINTMENTS WHICH I WOULD GET THE OPPORTUNITY TO EARN THE BUSINESS AND LIST THE HOME. THIS IS CLEARLY NOT THE CASE. I PAID ALOT OF MONEY FOR 0 APPOINTMENTS THEY SAID THEY WOULD GIVE ME. NOW THEY TRY TO CLAIM THE FULFILLED THIER OBLIGATIONS? PLEASE SEE THE ATTACHMENT OF PROOF THAT THEY ARE NOT A REPUTABLE COMPANY WHO STANDS BEHIND ANY ETHICAL CONDUCTS. THEY ARE DOING THIS TO 100'S OF AGENT AROUND THE COUNTRY. I AM NOT THE ONLY ONE COMPLAINING AND THIS NEEDS TO BE ADDRESSED BECAUSE THEY DONG THIS TO MANY SMALL BUSINESS OWNERS AND CONSUMERS. 
Regards,
[redacted]

Revdex.com: The money was refunded on October 25th only after the complaint was filed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.SetSchedule promised to provide leads which have been screened by their staff.  The first lead I received was for a home in Moorpark that was not for sale.  I prepared a listing presentation.  I knocked on the door at the time scheduled by Set Schedule.  A person answered the door and told me the home was not for sale.  I then called the seller's phone number which was given to me by Set Schedule.  The person answering the phone did not know what I was talking about did not have any conversations with the staff from Set Schedule.  This lead was bogus.  I told Set Schedule that and they said they will find me another lead.  They sent me a lead with an appointment. 
The seller spoke to me and said they do not want to sell their home.  This was another bogus lead.  I haven't had any other leads from Set Schedule.  It has been 4 months.  They promised me 6 verified leads.  I received nothing.  When I try to contact them I receive a virtual assistant.  I was told I would have a contact named [redacted].  I never spoke to [redacted].  I later had a contact named [redacted].  She disappeared and now I have a contact named [redacted].  None of these people provided me with anything.  When I told them I wanted a refund they said it was in process.  They kept me hanging for weeks.  This company has not provided the services they promised, therefore, their contract with me is null and void and I want a full refund of $1850.  I do not believe this company is legitimate.  I believe their licenses should be revoked.Regards,[redacted]

100 Spectrum Center Drive 9th Floor. Irvine, CA 92618 | www.SetSchedule.com | ###-###-####April 13, 2017To whom it may concern,Please review the attached supporting documentation and evidence for said complaint. We take the position that it is erroneous, invalid, and DEMAND said complaint be...

annulled and terminated.1. [redacted] signed Membership Agreement via DocuSign stamp number: [redacted] has taken advantage of the SetSchedule product. [redacted] participated in an onboarding call to discuss the service in detail. [redacted] was sent leads from SetSchedule as agreed to in her contract and followed through with them.2. [redacted] signed the member agreement and is well aware of the operating parameters of the lead product he purchased. SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.3. SetSchedule has complied with its legal obligation. As such, we send this DEMAND for the complaint to be voided and annulled.4. SetSchedule is ready and willing to take action (legal and collection) to enforce its contracts with any party that abuses the contractual obligation with the firm or its products.Sincerely,SetSchedule Dispute Specialist ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
KRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It is clear that Set Schedule does not intend to do what is fair so no need to continue ..... I will include that I did receive another" set schedule"  lead recently.... it was, like all the others, supposed to be a lead for someone who was considering listing their home for sale.   Well as it turned out the lead did not answer the phone and the address for the lead is a large Retirement Home Complex.    As much as I would like to list the complex, (Probably worth several Million $$$) no one answered the number given to contact.   This is further evidence that the leads are NOT homeowners considering selling their home.  I suspect that they are people who answer "yes" to the question "Would you like to know the current value of your home?"   This is not an indication that want to list the home For Sale.  I'm done you have my fee and I hope that I will get one reasonable lead from this.  
[redacted]

RE: Complaint Made to the Revdex.com (the “Revdex.com”) by [redacted] About SetSchedule, LLC To Whom It May Concern: This firm represents SetSchedule, LLC (the “Company”) in connection with the Revdex.com Complaint #[redacted] made by [redacted] (the “Complaint”). Not only is the Complaint in violation of the Revdex.com’s rules for content submission for being libelous, [redacted] seeks a desired settlement that has already been resolved. Thus, the Complaint should be permanently removed from the Company’s Revdex.com page. On or about September 15, 2016, the parties entered into a Membership Agreement (the “Agreement”) in which the Company agreed to provide eight (8) appointments with prospective real estate clients to [redacted] (see attached for a copy of the Agreement). [redacted] began receiving these appointments in October, but chose to prematurely terminate (and thus breach) the Agreement, dispute his payment to the Company with his credit card company, and leave libelous online reviews. [redacted] Complaint has no merit. He claims that the Company “promises a 30 day money back guarantee and does not honor it,” but there is no such language in the Agreement and [redacted] offers no evidence of such guarantee. He also claims the Company did not honor its promise to provide “8 leads in a 6 month period,” but [redacted] terminated and breached the Agreement after one month, making his statement nonsensical. Even worse, he also calls the Company a “scam,” which violates the Revdex.com’s rules for content submission for being libelous because it injures the Company directly in respect to its business by imputing false narratives that would have a natural tendency to lessen profits of the Company. While sufficient grounds exist to remove the Complaint due to its libelous content, it should also be removed because [redacted] desired settlement has already been resolved and asks for publication of his libelous speech. [redacted] desired settlement was for a “refund and also to let people know that this company is a scam.” After breaching the Agreement, [redacted] disputed his payment to the Company with his credit card company and received a full chargeback. Albeit by improper means, [redacted] has already received his “refund” and it is the Company that is left with no funds for the services it already rendered. The fact that [redacted] also demands a settlement consisting of the publication of his libelous statement that the Company is a “scam,” further illustrates the unreasonableness of his actions and why his Complaint should be denied. Page 2 For these reasons, we expect permanent removal of the Complaint and this matter considered closed. Please feel free to contact our office with any questions. Sincerely, [redacted], [redacted] CC: Client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am supremely confident that SetSchedule is incapable or providing any of the services advertised (which I paid $750 for and they are unwilling to refund), including the "replacement" of leads. They do not have a process in place for quality control and the leads provided are not, have not, and I am certain will continue to be from parties who are not interested in selling their homes or getting valuations on. The contacts provided are often caught off guard upon my phone call, if they even answer. They have been unable or unwilling to provide any insight into their process for acquiring these introductions and upon my lengthy and continued feedback I am provided with stock/scripted answers from the same support members. I think that this company is a fraudulent operation which can be validated by the majority of fellow Realtor's who have agreed to work with SetSchedule.             
Regards,
[redacted]

To Whom it May Concern,1) SetSchedule considered [redacted]'s request of getting leads from specific zip codes he provided despite the normal parameters that should be within a 15 mile radius of the member's center-point address which is based from the agreement and is also disclosed from on-boarding call of the member.2) If a** appointment was out of the area (like she claims it was 3 hours away)- SetSchedule would have provided her with a replacement appointment.3) Account history shows our Support team are communicating with [redacted] and offers the best resolution we have from SetSchedule. We offered different leads to [redacted] but record shows these were declined.4) We are always willing to work with our members and our goal is to keep them happy!5) We have a Support team that will be more than happy to address your concern. Please feel free to contact us at  ###-###-####.Thank you,SetSchedule Dispute Specialist

To whom it may concern,Please review attached supporting documentation and evidence for said dispute.1. [redacted] has received services and taken advantage of the SetSchedule product. Lisa[redacted] participated in an onboarding call to discuss the service in detail. [redacted] was sentleads from SetSchedule as agreed to in her contract. See attached emails of some of the leadsthat were sent to [redacted].2. [redacted] signed the member agreement and is well aware of the operating parameters ofthe lead product she purchased. SetSchedule DOES NOT make any guarantees orrepresentations as to the real estate agent’s ability to close transactions. These variables aresolely in the hand of the real estate agent who represents themselves as licensed salesprofessionals.3. SetSchedule has always provided its members with replacement appointments for any "NoShow" appointment.4. SetSchedule has a Support team that will be more than happy to speak with [redacted] andgo over all her appointments that she was not satisfied with, and replace the ones that areneeded.5. SetSchedule has complied with its legal obligation. As such, we send this DEMAND for thecomplaint to be voided and annulled.6. SetSchedule is ready and willing to take action (legal and collection) to enforce its contractswith any party that abuses the contractual obligation with the firm or its products.Sincerely,SetSchedule Dispute Specialist[redacted]

Dear [redacted] R [redacted],Like every company there is a refund process, and we are working on processing your refund as early as possible.Please see attached proof of Refund form that was signed by you on 6/14/2017.For any additional questions feel free to contact us at  ###-###-####.Thank...

you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The company- set schedule  has phoned me and told me that they were going to send me paperwork today to fill out and then send me a check.  I will accept this after I get the check but I have been told I would receive a refund several times and have not.  So that being said -when I have it in hand I will accept but until then please keep this open because I doubt they will come thru. 
Regards,
[redacted]

From the BUSINESS:Sent 2/8/2018 12:19:29 PM[redacted]Dear [redacted],We have a Support team that will be more than happy to address your concern.We always strive to keep our members happy.Please feel free to contact us at  ###-###-####.Thank you,SetSchedule Dispute Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]