Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Sevenly did process my order. Unfortunately they send the incorrect size for one sweatshirt and did not send them in burlap bags as promised. I ordered a small and a medium which were supposed to come in burlap "give bags" as they were to be gifts and I thought that wrapping would be unique. When the order finally arrived I received one small and one medium in clear disposable plastic bags. No burlap and a wrong size. Such a letdown.
While I appreciate Sevenly making the attempt to get it right, only one in four promised pieces of that order was what I had asked for. After such a lengthy wait I am chalking it up to a loss as Sevenly will most likely never send the burlap bags or exchange my sweatshirt size. A misprocessed order is not an acceptable way to resolve my complaint. I agree that Sevenly processed the order as a package arrived at my house. I disagree because it was missing two pieces and a third piece out of four total was the wrong size. At this point I want to walk away and never deal with Sevenly again, but I would like future customers to be warned as Sevenly is very good at taking money and very bad at delivering on their end of a customer-seller deal. 
Regards,[redacted]

Hi [redacted],We recently received your Revdex.com complaint and wanted to follow up with some important information.  We want to confirm that we just processed your cancelation/refund for order #[redacted]  in the amount of $57.97, per your request. It will take up to 3 business days for this to be...

reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted], Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide...

excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a huge backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $42.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted]!We recently received your Revdex.com complaint and wanted to follow up with some important information. First and foremost, we're very sorry for the delay on your order. Over the past month we've been experienced some fulfillment issues with a core vendor which caused a large back up. The...

good news is that we recently resolved the issue. Furthermore, were were able to place your order on a priority list which means the package will be shipped by Friday, 1/15. We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we've refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly. ?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It is true that my order was finally delivered, but I don't believe it would have happened without a "carpet bomb" strategy on my part on their social media. Furthermore, they list track of the replacement order due to one person being out of the office, and I had to contact them again to start the process. In the end, I received the item I paid for, but 6 months late and after great efforts.I consider this resolved.
Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $32.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so...

sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],We recently received your Revdex.com complaint and wanted to follow up with some important information. It has been requested that we cancel and refund your order because or your opened claim. Therefore, we want to confirm that we just processed your cancelation and refund...

for order #[redacted] in the amount of $50.69. It will take up to 3 business days for this to be reflected on your PayPal account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello,We apologize a thousand times for the many, many delays that you experienced.  Our fulfillment vendor encountered a printing/shipping issue and  just became severely overloaded with orders, thus the super long delays.  Trust us, it hasn't been fun and games on our end either....

 The good news is that after many months of frustration and ridiculousness, your order was finished up last week and shipped on March 4th.  Here is your USPS tracking link:[redacted]Again, our most sincere apologies for the delays.  If you require additional assistance then please let us know.  We'd be happy to help.

Hello [redacted] and [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we...

were able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Your order was over $75 which means there was not a shipping fee.  However, as a token of our apology for the long delay, we have refunded $5.99 which would have been the cost of shipping. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best!  
 
[redacted] Team Sevenly
Special Orders Manager 
[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted] in the amount of $64.02, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction...

may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $50.74 (the remaining balance on your order). It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out...

with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

I submitted a previous complaint requesting a refund for an order I paid for and never received. A representative claimed on March 30, 2016 that a refund check had been issued and mailed to my address, however it has still not been received as of this date. My previous claim closed due to inactivity while I waited for my refund check to arrive, but it never did. I just want my refund.I just want my refund.

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for your orders #[redacted] and [redacted], however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue two refund checks which will be sent to the address that we have on file: [redacted]Additionally, please keep in mind that we've already refunded the cost of shipping ($5.99) on each delayed order.  Therefore, we will issue refund checks for the remaining balance of each order.  Here are the totals we will refund: [redacted] in the amount of $25.99[redacted] in the amount of $65.98And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ordered an Education is Freedom shirt and the order number is #[redacted]  I paid $30.98.  I got an e-mail that said it had been shipped but the tracking number was not legitimate.  If [redacted] and [redacted] would please rectify this, I would appreciate that.Regards,[redacted]
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457

Hi Marie, 
 
I just received your note from the Revdex.com. I'm sorry to hear you're unsatisfied. I understand your frustration with the delay with your order, and I am very sorry. Our new team inherited a backlog of overdue orders and we are working diligently to ensure each one gets fulfilled efficiently and that Sevenly can continue to partner with people like you. 
 
Again, I apologize for the delays but I hope you will stick with us during our transition. We appreciate your support of the Sevenly mission! 
 
Please feel free to contact me if you have any questions. I'm happy to help in any way possible. 
 
All the best, 
 
[redacted]
Special Orders Manager  
[redacted]
Sevenly | #becausepeoplematter

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $38.23. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted], 
 
I just received your note from the Revdex.com. I'm very sorry to hear your shirt was damaged!
Would you mind confirming your order number? I want to make sure this gets taken care of promptly. 
 
Also, I'm copying our Special Orders Concierge, [redacted], on this message. [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you.
I apologize for the issue with your order but thanks for sticking with us during our transition! 
 
Please feel free to contact [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 [redacted]
Special Orders Manager  
[redacted] [redacted]

I filed a complaint with the Revdex.com on February 18th, 2016 concerning the online retailer, Sevenly (ID: [redacted]). The original complaint was that I purchased an item on December 5th, 2015 and did not receive my order, nor did I receive quality customer service in addressing the massive delay in producing and shipping. The Revdex.com promptly addressed the matter and the merchant, Sevenly, returned with a response that my order ([redacted]) would be placed on a priority shipping list and sent out no later than March 5, 2016. They refunded my shipping fee. They also assured me that I would receive a tracking number with my order when it was shipped so I could check the status of my shipment. To date, I have received no such tracking number, nor have I received any confirmation that this order was shipped or even produced. It is well beyond March 5 and Sevenly continues to take orders from other consumers and send me promotional emails. Meanwhile, my order, which was placed on December 5, 2015 and paid for on December 8, 2015 is still not complete. I feel like I have been scammed or robbed.First priority: I would like to personally speak to a Sevenly representative on the phone and have them assure me that my order has been produced and shipped. Then I would like them to provide me with a direct call back number in the event I still do not receive it. They are clearly incapable of responding to support requests through email in a timely manner otherwise I would not have contacted the Revdex.com twice. I would like a tracking number for my order as well. Second priority: I would also like them to consider a cease production on all new orders until all of their delayed orders from December have been delivered. This is happening to many other consumers besides just me. They need to address their backlogged orders before any new orders can be placed.