Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $35.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best!  
[redacted] + Team Sevenly
Special Orders Manager 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They haven't actually done anything to resolve the issue.  I received a new order confirmation from the company, but nothing else.  Nothing about shipping.  I received an order confirmation the first time around and now it is almost a year later.  I also don't live at that address anymore, which I told the customer service person long ago when she promised my order would go out that week. 
I'll be visiting at that address for the last couple weeks of December, but I live in a different state now.  I want my order AND a refund, this process has taken up a huge amount of my time at this point.Regards,[redacted]

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were...

able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hi [redacted]
 
I just saw your note from the Revdex.com. I'm sorry to hear you haven't received your order! Would you mind confirming your order number? We'll double check our records. 
 
Also, I'm coping our Special Orders Concierge, [redacted] on this message. [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you! I'm so sorry for the mixup and I hope you will stick with us in our transition. 
 
Please feel free to reach out to [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 
[redacted]
Special Orders Manager  
[redacted]

Hi [redacted],We recently received your complaint via the Revdex.com and your request for a refund.  We just wanted to confirm that we just processed your refund for order #[redacted] in the amount of $40.98. It will take up to 3 business days for this to be reflected on your account, depending...

on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and it is acceptable since they are refunding my money.  It is still disappointing, in that the company did not fulfill my order for months and only offered to refund my money after I complained to Revdex.com and did not offer any restitution like a coupon or modest credit.  Nonetheless, I consider this matter resolved.
Regards,
[redacted]

Hello [redacted], We just want to confirm that we've cancelled and refunded your order [redacted] on August 28, 2015.  If you require further assistance the please reach out to us via [email protected] or over the phone at 1.949.565.4483.  We'd greatly appreciate it if you closed...

this complaint since your issue has already been resolved through a full refund. Thanks!

Hi [redacted]
 
I just got your note from the Revdex.com. Thanks for reaching out. I'm so sorry to hear you haven't received your order. Would you mind confirming your order number? We will double check our records. 
 
Also, I've copied our Special Orders Concierge, [redacted], on this message. [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you! I apologize for the delay with your order and sincerely hope you will stick with us in our transition. 
 
Please feel free to contact [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 
[redacted]
Special Orders Manager  
[redacted]

Hey [redacted], Thanks for reaching out.  It looks like we've been in contact with you via email.  Our records indicate that your open case has already been resolved with a full refund which was issued on Feb. 29.  Please let us know if you still require additional assistance we'd be...

happy to help.  We'd also like to send a friendly reminder and let you know that we'd be more than appreciative if you closed your Revdex.com complaint as your order has been fully refunded.  Thank you!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted],Thanks for the email. We recently received your
complaint via the Revdex.com concerning your request for a refund and we just
wanted to follow up. We want to confirm that we just processed your refund for the following order:#[redacted] in the amount of $79.09It will take up to 3 business days for this to be reflected on your account, depending on your bank. We
attempted to process your refund for order #Local_32594  in the amount
of $53.35 on January 14, 2016.  However, the credit card that you
originally used to place your order is no longer valid.  Thus the refund
failed to successfully process.  To remedy the situation, Sevenly will
issue a refund check in the amount of $53.35 which will be sent to the
address that we have on file: My reply:Hi, Valerie.  Thank you for your reply.  There were actually 3 orders that I never received:9/15/15 - #[redacted] $53.359/17/15 - #[redacted] $79.0910/20/15 - #[redacted] $42.54If
it is not possible to ship the items, then I would like a refund for
all 3.  [redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $60.97, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And,...

again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

[redacted]
We recently received your Revdex.com complaint and we wanted to follow up. First and foremost, we're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-30 days (according to our vendor/fulfillment...

center). I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders. We know it's frustrating and ridiculous. Trust us, it has been very challenging on our end as well. To remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shipping. OrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blog. Or click the link below to view our latest blog post from one of our managers here at Sevenly. He wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response.

Hey [redacted], Thanks for the email and for following up.  I checked your order to find out why it wasn't shipped with the Feb. 15th priority orders.  It looks like the item was out of stock and had to be reordered.  Our records do not indicate a particular shipping date for this order but it generally takes 1-3 weeks for an item to become available to our vendor. However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience.  We'll just send the order at no cost to you due to all of the inconvenience.  You should receive an email shortly describing your refund. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My order number is #[redacted] I have not received the following: 1x Life Was Meant For Good Friends Mens Baseball Tee - Large 1x Life Was Meant For Good Friends Triblend Short Sleeve Tee - XX Large 1x Carpe Diem Triblend Short Sleeve Tee - XX Large
Regards,[redacted]

Hello [redacted], If you no longer wish to wait for your order to be shipped then we'd be more than happy to refund and cancel the order.  The order has already been placed on a priority list which means it should ship from our vendor at any moment.  Please let us know if you'd like to wait or receive a refund.

Hello [redacted], We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted].  First and foremost, our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that...

you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days.  We know it's frustrating and ridiculous.  Trust us, it has been very challenging on our end as well.  To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund 20% of the order cost.  Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  Again, we sincerely apologize for the inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've been told numberous times that my order either will ship or has shipped at a certain time. I've also been told a number of times that my order is on a "priority list" & it's still been weeks with no shipment arriving. Christine said my order "should have shipped" on 1/22, but couldn't find it or tell me where it was or when I would receive it. Now you've said that my order is "en route." Since my order is apparently on its way, please provide me with a tracking number & let me know when I will receive it. Thank you. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]