Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],Thanks for reaching out via Revdex.com.  We want to confirm that we just processed your refund/cancelation for order #[redacted] in the amount of $63.57, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel...

free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted]  in the amount of $93.57, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the...

transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We recently received your complaint via the Revdex.com and we wanted to follow up.  We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $101.97, per your request. It will take up to 3 business days...

for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],We recently received your Revdex.com complaint and we wanted to follow up. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $40.18, per your request. It will take up to 3 business days for this to be reflected on your account, depending on...

your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello, We have processed your refund! Please reach out if you have any additional questions. Again, we are so sorry for the headache this must have caused you!Wishing you a wonderful holiday,[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention via the Revdex.com.  We apologize for the incorrect order that you received.  Please keep any items that were shipped to you and we're going issue a full refund as well.  However, we just attempted to process...

your refund for order #[redacted] in the amount of $116.95 but the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to...

place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused.

Hi [redacted],Thanks for the email. We recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow up. We want to confirm that we just processed your refund for the following order:#[redacted] in the amount of $79.09It will take up to...

3 business days for this to be reflected on your account, depending on your bank. We attempted to process your refund for order #[redacted]  in the amount of $53.35 on January 14, 2016.  However, the credit card that you originally used to place your order is no longer valid.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $53.35 which will be sent to the address that we have on file: ?[redacted]And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are issuing a store credit on this... [redacted] is reaching out to Sarah regarding the refund. 
All the best,
[redacted]
Special Orders Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do, however want to ensure this complaint is logged publically on the Revdex.com site.
 Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $31.98, per your request It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by Sevenly in reference to complaint ID [redacted]. My payment was in fact refunded this week, but only after I involved the Revdex.com and PayPal. My multiple attempts to reach a resolution independently were either overlooked or willfully ignored. I will consider my own complaint resolved; however, I expect that others will continue to report similar problems in the future.I do still believe that a company that professes such a noble goal as "world change!" would do itself well to embrace accurate advertising and attentive, honest customer service. Sevenly's current business practices do not reflect well on the company or the non-profits it supports.
Thank you for the important work you do on behalf of consumers.Sincerely,
[redacted]

Hey [redacted], Thanks for reaching out.  Our records indicate that you are currently being helped by our representative Christine (via email/support ticket).  It looks like your order has been placed on a priority list and is en route.  If you have any questions please reach out via the open conversation with our representative.  I've attached a screen shot of our the last message sent to you from Christine. Thanks for your patience through our shipping errors.  We appreciate you!

Hello [redacted] and [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is correct.  I  received the item this week and consider this complaint resolved.  Thank you!
Regards,
[redacted]

Hey [redacted], Thanks for reaching out!  We apologize for the delay in response time.  We are currently working as quickly as possible to catch up on our orders that were affected by the shipping/fulfillment delay.  The delay in fulfilling orders is longer than we had originally...

anticipated and we are looking at a timeframe of about 4-6 weeks after your order is placed to be printed, packaged, and sent out. The order has been received by the fulfillment center and is in queue to be printed and we hope to have it ready to go soon. We apologize for the inconvenience this has caused.  If there's anything we can do in the meantime, please let us know.

Hi [redacted], We are happy you received your orders, though the delay. We will happily mail you out a check in the total of $23.79 to your address on file within the next 7 business days. We thank you for your patience and grace.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your cancelation and refunds for the following orders: #[redacted] in the amount of $35.98#[redacted] in the amount of $?31.98It will take up to 5 business days for this to be reflected on your...

account, depending on your bank. And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!