Sevenly Inc

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were...

able to place your order ([redacted]) on a priority list which means the package will be shipped by Friday, 1/22.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.  The email address associated with your order is :[email protected]?  Please look look for tracking information at at the aforementioned email after 1/22. As a token of our apology, we have refunded the cost of shipping because of the delay.  The refund of $5.99 will be returned to you within 3 business days.  We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hi [redacted],We are so sorry about this wait.  We want to confirm that we just processed your refund for order #[redacted] in the amount of $42.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's completely inaccurate that they fulfilled my order.  I received a [redacted] message on Monday, that the delay is with the vendor and asked if I wanted to cancel or wait.  I said I wanted to wait for my shirts (though they did not answer my question when they would be shipped) and the representative offered an additional 20% off.  I've attached my conversation with Sevenly for you and the only shipping confirmation I've received from them for my first item, not the shirts. After this period of time I'm looking to have them ship the shirts I have paid for and give me the two discounts they have stated.  After all this time I want the shirts I placed an order for in November, no where along the way have they ever said they could not fulfill the order.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for the following orders per your Revdex.com request: #[redacted] in the amount of $31.98#[redacted] in the amount of $29.38It will take up to 3 business days for this to be reflected on your...

account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email and your recent Revdex.com complaint.  We are still experiencing and shipping delays and unfortunately, we are unable to ship the order immediately as requested.  Therefore,  we want to confirm that we just processed your refund for order...

#[redacted] in the amount of $31.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best!  
[redacted] Team Sevenly
Special Orders Manager

Hi [redacted],I just saw your [redacted] post, and I apologize tenfold. I just want to confirm that I just processed your refund for order #[redacted] in the amount of $39.18. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach...

out with any questions!And, again, I'm so sorry for this whole conundrum with shipping.  Sevenly | People Matter™[redacted]Customer Support Specialist[redacted]

Hello [redacted], Thanks for following up. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short...

and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $28.38. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to accept the first option: continue to wait for my order and receive a 20% refund on my order. 
Regards,
[redacted]

Hello [redacted], We've been in contact with [redacted], the purchaser of the order [redacted] via [redacted].  This order has now been cancelled and refunded due to the nature of the opened [redacted] dispute.  If you have any questions then please let us know.  Thank you!

Hello [redacted],We recently received your [redacted] claim and have already processed your refund for order #[redacted] in the amount of $29.38.   If you need further assistance then please let us know.  If you feel that your issue has now been resolved then we'd be more than appreciative if...

you closed this complaint.  Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not able to reply. Is the problem not obvious? They are responding regarding an order that was placed over a year ago? And the complaint was filed in May. They charged my credit card when they were well aware that they did not have the items in stock and were in the middle of a dispute with the manufacturer. They should not have charged my credit card. Additionally, I cancelled the order months before they had the items available for shipping.
They continually said they would get back to me and they never did. Twice they said they had made a note to have management contact me and they never did. If you look at their [redacted] page many people complained about the same issues. An order placed in October should not be completed in February of the following year. They had no right to charge me and they should have honored my request to cancel the order when they could not fulfill it.

Hello [redacted]!Thank you so much for reaching out. I wanted to assure you that your concerns filed through the Revdex.com were documented, and passed along to our management team for further review.I completely understand that at this point, all you want is answers / your...

product. Unfortunately, our fulfillment center did not inform us that shipments would take longer than expected. Because we recently changed vendors, these are issues we are still working through and tweaking. :( But I wanted to be completely transparent with this information, because I would hate for you to think your package was lost in cyber space somewhere. It should absolutely be next to send out, but we do not have a definitive date from our fulfillment center quite yet. Moving forward, I can offer you 20% off your purchase while you continue to wait. OR, I can process a full refund for you.Please let me know how I can assist you moving forward, to make this as positive as an experience as we can.Respectfully,[redacted] Sevenly | People Matter™[redacted]Customer Support Specialist

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $70.93. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again,...

we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Sevenly contacted me and said I would receive a refund within a week. After a week, I responded saying I had not received the refund and they told me it was sent the day prior. I still haven't receive it. I am attaching the email correspondence.

I involved the Revdex.com a couple of months ago regarding trying to get my order fulfilled from Sevenly. On March 9th I was told through email I would receive the shirts I placed the order for and a refund. I did receive a refund but have since been trying to following up on the shipping of the shirts- April 19, April 25, and May 2. I have only received an automatic response that they received my email. I placed this order in November and it's been almost six months of trying to get them to ship my shirts.Desired Outcome: I want the shirts delivered. I placed an order in November as the shirts were gifts for an upcoming camp occurring the first week of June. I should be able to receive shirt in time for the camp.

Hey [redacted], We apologize a thousand times for the many, many delays that you experienced.  Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay.  Trust us, it hasn't been fun and games on our end either.  The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped yesterday.  Here is your USPS tracking link:[redacted]Again, our most sincere apologies for the delays.  If you require additional assistance then please let us know.  We'd be happy to help.

Hi [redacted],Thanks for the email. Our records indicate that your order was delivered on December 19th.  Here is the USPS tracking link:  [redacted]Since you're sure that the order was never delivered then we're more than happy to issue a full refund.  However, we attempted to process your refund for order #[redacted] in the amount of $183.38 on February 16, 2016.  However, the credit card on file could not be refunded.  This could be a direct result of an expired credit card or the transaction may be older than 60 days. ? Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $183.38 which will be sent to the address that we have on file: [redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!?

Hi [redacted],We recently received your complaint via the Revdex.com and we just wanted to follow up.  We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $151.96.  Keep in mind that your bank may be closed for Christmas and through the...

weekend but it generally takes up to 5 business days for refunds to be reflected on your account, depending on your bank.  And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!