SharkNinja

Mr. [redacted], We are sorry to hear that you are dissatisfied with the replacement Shark Rotator Powered Lift-Away TruePet. In an effort to resolve this matter for you we are willing to make a one time exception and offer a refund on your original purchase. To take advantage of this offer, please refuse delivery of the new vacuum so that it is returned to us for processing. For more information on how to do so please contact FedEx and provide this tracking number [redacted]. If the new vacuum has already arrived and you prefer to return it, please return to sender. We will ask that you email your original sales receipt to [email protected] and be sure to include your name and customer reference number. Your cr is [redacted]. Once the product and your sales receipt is received we will process the refund via check. Please allow 12-14 business days to receive the check in the mail.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted].Best Regards,Aimee on behalf of SharkNinja Escalations Team

Good Day Ms. [redacted], Under standard warranty practice, in the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party fee. This information is available in your owner's manual that arrives inside the box with the product. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you immediately, we have arranged to ship you a brand new NV355, Shark Navigator Lift Away vacuum at no...

charge due to the unforeseen delay with your replacement parts. You will receive the order confirmation via email today and a shipment confirmation with the tracking number as soon as the item ships. We ask you to allow 3-5 business days to receive your new vacuum via [redacted] ground service. We have taken the liberty to cancel the order for the replacement parts as they are currently on back order status.We sincerely hope that this resolves the matter for you and if you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This to let u know I got know positive response from euro pro, they need to pay for shipping this product, it so heavy I would loose money paying to ship it back to them, why don't they send return shipping labels, they have refused as to now.
Regards,
[redacted]

Mr. [redacted],We sincerely apologize for the delay in reaching our claims department. We appologize for any inconvenience this may have caused you. As discussed by phone this morning, we will arrange to have your Shark vacuum returned for quality testing. You will receive an email from [redacted] shortly....

Please use this to cover your return shipping. The arrangements have been made to send you a new replacement vacuum. We thank you for taking the time to let us know about the issue you are having.Should you have any questions please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],You are correct, the TV advertisement offers that we will cover the return cost of the order should you decide to return the order within the 60 day trail period. We sent you a [redacted] pre-paid returned label for return of the order at our cost, as promised. At no point does the advertisement suggest that we will refund your original shipping charge. If you have any questions please do not hesitate to contact us.Regards,[redacted]Euro-Pro Escalations Team[redacted].

Ms. [redacted],We are sorry to hear you have had a negative experience with your Shark Rotator Powered Lift Away vacuum order. Our records indicate we had applied a discount of $44.96 to the order on 02/10/2016. The intention was to cover the cost difference in the shipping fee. Furthermore, as a...

good will gesture and in an effort to resolve this matter for you today we have canceled the final payment, discounting the order by an additional $47.55. The total discount on the order being $92.51. We trust that this will cover the difference in the shipping cost and value of the pro kit you intend to order in the future. We have attached the new payment schedule for your records.We apologize for any inconvenience this may have caused you and wish to thank you for being a loyal Shark customer. Regards,SharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark Vacuum as customer experience is our highest priority. Given the replacement parts were unable to resolve the matter for you it is important for us to have the vacuum returned for analysis....

Once the pre-paid return label is scanned at the [redacted] location, we release the free replacement. We ask that you allow 7-10 business days to receive the replacement.If you should have any additional concerns please do not hesitate to contact us at 1-[redacted], Monday-Friday 8am-10pm EST or Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your Shark Cordless vacuum purchase.Upon further review we were unable to locate a file with your information in our database. In order to better assist, can you please forward your customer reference number and the phone number...

you would have provided at the time of your call to our customer service team? Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unfortunately, I have only had this iron for five months. If the product has a one year warranty then I am well within the warranty period. I respectfully request an upgraded replacement as this particular model has been replaced twice already.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The detailed message was only to offer me paying extra money. That is not resolving anything for this matter. I need solutions for this issue. I should not have to pay extra money for a brand new vacuum  that was trouble shooted by your tech not being able to figure out what was wrong and now you are stating it’s not covered by the LIMITED warranty. This is just upsetting.]
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had this experience with your Shark vacuum as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Shark vaccum purchased on or...

around December 25th, 2017 includes a 5 year limited warranty. We have attached a copy of the warranty for your records. Please review page 15 for detailed information regarding the warranty terms. (attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretion. Our records indicate that in an effort to keep the cost down we offered a replacement product at no charge and all we ask is that you return your original product to us at our cost. Otherwise, we can offer a replacement floor nozzle for $119.95 plus tax and shipping. This option does not require you to return the original vacuum or part to our facility.If the second option is more convenient for you please do not hesitate to contact us directly for assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your warranty terms. In an effort to clear up any misunderstandings we have attached the warranty terms for your BL492W for your review. This information is located on the last page in your owner's manual which was provided in the box with your Ninja Blender. If you should have any questions regarding your warranty terms, please do not hesitate to contact us directly. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that the complementary replacement battery and charging adaptor did not resolve the issue. Please do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under your warranty. If you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team[redacted]

Mrs. [redacted],As previously mentioned, we would be happy to assist you with returning the original order for a refund. Please feel free to contact us directly by phone for assistance. Our agents are available to assist you from Monday-Saturday 7am-11pm Est. & on Sunday from 9am-8pm Est.Regards,SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your order.The orders were canceled due to the fact the model was temporarily on back order. Once it is in back order status we were unable to switch it because the order was set up with a [redacted] account. If you...

wish to have the order shipped to you, we would ask that you provide a valid credit card. If you should have any questions or concerns please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you've had a negative experience with your Ninja Coffee Bar as customer experience is our highest priority.We will reach out to you by phone today to review potential options for resolve. We hope that we can resolve this mater to your satisfaction. In...

the event you wish to reach us, please do so at 1-[redacted]. We are available Monday-Friday, 8am-10pmEST and Saturday, 9am-6pm EST. Regards,[redacted] on behalf ofSharkNinja Escalations Team.

Mr. [redacted],We understand that you are dissatisfied with the back order period for this part and we are sorry that you had a negative experience with Shark. Customer experience is truly our highest priority.We assure you that we have gone above and beyond to dismantle a new product at the distribution center just so that we can send you the part you need to avoid having you wait any longer, as you had requested.We trust that this matter has been resolved to your satisfaction and we thank you for your understanding. If you should have additional concerns please do not hesitate to reach back out to me by phone. I can be reached at 1-[redacted] X. [redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is the same answer I received when I called and is not valid answer. I consider this discrimination, that you are refusing to honor my purchase and not allowing me to take advantage of your special offer. My next step will be to contact both the attorney general in Massachusetts and Connecticut to file an complaint
Regards,
[redacted]