SharkNinja

Mr. [redacted],We are sorry to hear that you have had this experience with your Shark Vacuum order. We had left you a detailed voice mail message today asking that you call us back directly for immediate assistance with placing a new order at the same price point originally offered. Please contact us at...

your earliest convenience. Regards,Euro-Pro Escalations Team

Mr. [redacted],We apologize for the delay in receiving your replacement Shark Cordless Vacuum. We have confirmation that the order has shipped and that you should receive it shortly. We apologize for any inconvenience this may have caused you.Should you have any questions please do not hesitate to...

contact us directly. Regards,SharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are very sorry to hear that you have been the victim of fraud.We will do our best to assist in any way that we can.Our records indicate that a member of our escalation team had reached out to you by phone on 9/22/17 to walk you through next steps. It is imperative that you file...

a charge dispute with your bank or credit card company. Your bank will then file a dispute with SharkNinja directly. Once received, this will allow SharkNinja to investigate. If the dispute is closed in your favor, we will be sure to remove your file from collections.If you have any questions we can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you have had this experience with your Ninja Blender as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Ninja blender includes a 1 year...

limited warranty. We have attached a copy of the warranty for your records. Please review page 19 for detailed information regarding the warranty terms. (attached) Please note, shipping is a third party charge and is not included in your warranty. Unfortunately, this fee can not be waived and is non refundable.If you should change your mind please do not hesitate to contact us directly for assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are very sorry to hear that you have had anything but a positive experience when contacting SharkNinja as customer experience is our highest priority. Please be assured that we take these matters very seriously and will investigate the situation and act accordingly. In the...

meantime, we will reach out to you by phone to provide additional assistance with the order. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
When all my contact details and payment information is accurate, why not process the order. It is nothing but cheating customers and making the the purchase process a hassle. If we get a good deal in a direct order, why go to a store and buy it?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you have experienced a delay in receiving your replacement Motor Base for your BL486CO. Our records indicate that you had requested the order ship to your physical address via [redacted]. This order was returned to us as non-deliverable. We have attached the...

original order and [redacted] tracking details for your review. Unfortunately, this was the reason for the delay. As you know we have since placed a new order and have arranged for it to ship to your PO Box. We have attached confirmation of this new order as well for your records. Please allow 3-5 business days to receive the order to your post office box. Should you have any questions or concerns regarding your order please do not hesitate to contact us directly.Regards,SharkNinja Escalations Team[redacted]

Mr. [redacted],We are sorry to hear that you have had a negative experience with your order. When an order is placed on our website the window to cancel the order prior to it shipping is small. Typically our orders ship next business day. Unfortunately, once the order is in "warehouse picking" it is too...

late to cancel or edit the order.In an effort to resolve the matter for you we would like to offer a discount on the order. If you chose to keep the order we will be happy to discount the order by 20% and the discounted amount will be removed from the final payment. If you wish to take advantage of this offer please let us know. Otherwise, we will ask that you refuse the order upon delivery for reimbursement. Please let us know how you would like us to proceed. We sincerely apologize for any inconvenience this may have caused you. Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Please send me the Vacuum and I’ll close this complaint. I shouldn’t have to pay for your defective product to be replaced while under warranty. 
Regards,
[redacted]

Ms. [redacted],We are very sorry to hear that you have had this experience with your Ninja order. We are investigating the matter with [redacted].In the meantime and in an effort to resolve the matter for you we have processed the refund on 11/22/2016 in the amount of $215.79 to your credit card.Please...

allow 3-5 business days from that date for the refund to reflect on your credit card statement.We sincerely hope that this resolves the matter for you. If you require further assistance please do not hesitate to contact us directly.Best Regards,[redacted] on behalf of SharkNinja Escalations Team###-###-####

I don't have tracking from July and you sent me the label so you have itRevdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Mr. [redacted],We apologize for any inconvenience this may cause you and appreciate your understanding. Regards,SharkNinja Escalations Team

Ms. [redacted],We are very sorry to hear that you have had this experience with your Shark Cordless Vacuum as customer experience is extremely important to us. As discussed by phone today we would like to make an exception given the circumstances and offer to have the product returned at our cost....

In return we would like to offer to refund you the purchase price. Please forward your sales receipt to SharkNinja directly via email so that we may process the refund check. If you should have any questions please do not hesitate to contact us directly at ###-###-####. Regards,[redacted] on behalf of SharkNinja Escalations Team

Ms. [redacted],It is unfortunate that you feel the replacement vacuum we sent is of lesser quality. If it helps, please feel free to return the vacuum replacement ([redacted]) to us. The return address is listed below. Please package the vacuum in a box with a note. On the note please write your name, cr ([redacted]) and the reason for the return. Please contact us and provide your tracking number. I will place an order for the [redacted] at no charge. Unfortunately, I can not provide an estimated time of arrival as we are currently out of stock. Should you have any questions or concerns please do not hesitate to contact me directly.Euro-Pro[redacted]Chino, CA[redacted]Regards,[redacted]Euro-Pro Escalation Team###-###-####

Good Day Ms. [redacted],We are sorry to hear that you had a negative experience as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. The limited warranty terms indicate that wearable parts are not...

covered under this warranty. This information is available in your owner's manual that arrives inside the box with the product. If you should have any questions regarding your warranty terms, please do not hesitate to contact us directly, Monday-Friday, 8am-10pm EST or Saturdays, 9am-6pm EST at 1-[redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team .

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Shark was suppose to contact me on Monday. I was promised a call by the end of the day Monday. it is Friday and now they are calling me. I will certainly call them back and will try and resolve the issue with them.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Mr. [redacted],We are truly sorry to hear that you are dissatisfied with your warranty.If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know. contact us directly for immediate assistance. We can be reached at 1-[redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is our highest priority.We have gone above and beyond what your warranty terms typically offer and have arranged to ship your replacement Shark DuoClean Powered Lift-Away Speed at the same...

time as your [redacted] pre-paid return label. Please use the box that your replacement vacuum comes in to return your original product.In the event we do not receive your original product back, we will be forced to charge you for the replacement. Best Regards,[redacted] on behalf ofSharkninja Escalations Team