SharkNinja

Ms. [redacted],As discussed via phone yesterday we have arranged to send you a [redacted] pre paid return label for return of the Shark Sweeper at our cost. I have received your sales receipt via email and will process the refund as promised as soon as the item has been returned. We will arrange to send a check in the amount of $53.88. Please allow 2-3 weeks from that date for the check to arrive via land mail.Should you have any further questions please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

Good day Ms. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our highest priority. We are investigating the matter and will contact you by phone as soon as we have confirmation the voucher was received on our end. Unfortunately, we do not have a pending...

order at this time. Do you have record of the voucher you mailed in? A photo copy or picture of the voucher would help us validate and fast track the order. If one is available, please send it to [redacted] and include your customer reference number [redacted] and write "Attn. [redacted]" in the subject line.Should you have additional information that may assist us in reaching a resolve please let us know. Regards,[redacted] on behalf of SharkNinja Escalations Team

Mr. [redacted],We are very sorry to hear that you have had this experience with your Shark Rocket Ultralite PowerHead Vacuum. Customer experience is extremely important to us. Our records indicate that since filing this complaint you have been working with our escalations team regarding this vacuum and...

your experience. We will ask that you continue to do so. Should you have any questions or concerns regarding the process, please do not hesitate to contact us directly at [redacted]. We are available to you from Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We apologize for any inconvenience this may have caused you. We have made arrangements to ship you a replacement NV500 [redacted] Rotator Vacuum. I left you a detailed voice mail message today to confirm. This vacuum will be shipped at no charge to you as compensation for the delay in receiving your replacement motorized floor nozzle. You will receive an order confirmation via email. Please allow 7-10 business days to receive the vacuum via FedEx ground.If we can be of further assistance, please do not hesitate to contact us.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
You are still claiming that I placed an order in 2010 for a Steam Mop. It is difficult to place an order from an address I did not reside at until 3 years after the order was placed, and furthermore, it is impossible to place an order with a credit card in which the information does not match the billing address. Why don't you people face the fact that some it in your organization screwed up? Thankfully, I found someone working for you that has some common sense, listened to my issue and deduced that I was right. My order was resubmitted by this supervisor and I have received it. I still want my name cleared from the order sent to some person in New York that I have never known. Furthermore, I want proof that this has happened.
Utilize your education if you have any, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I have thrown the unit away. I was not going to pay for shipping either way. If that's the best you can do then I will not ever buy another shark product and I have many friends and business contacts I will relay your lack of customer satisfaction and urge them not to buy your product as well. I realize it's only about $35.00 or so but it's the principle that matters to me and it should matter to you.
[redacted]

Good day Mr. [redacted],We are very sorry to hear that you had this experience with your Ninja Blender as customer experience is our highest priority.Our records indicate that you have been in communication with our claims team since this complaint was submitted. Please continue to communicate with...

SharkNinja directly, regarding the accident that occurred.If you should have any questions or concerns please do not hesitate to contact us at 1-[redacted] Monday-Friday, 8am-10pm EST or Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],As discussed, we will move forward with the claim. Once all documentation has been received we will review. Should you have any questions or concerns regarding your claim please do not hesitate to contact us directly. We appreciate your time in this matter and apologize for any inconvenience this may have caused you.Regards,Euro-Pro Escalations Team###-###-####

Good Day Ms. [redacted],As discussed by phone today, we are sending a new, upgraded Iron, model GII505 as compensation for the negative experience. We sincerely apologize for the delays and and for any inconvenience this may have caused you. We will be sure to open a claim with [redacted] regarding your original replacement.In the event you do not receive this iron within 3-5 business days I will ask that you reach out to me directly so that we can move forward with your refund.We hope that this matter has been resolved to your satisfaction. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are very sorry to hear that you have experienced a delay with your order as customer experience is extremely important to us her at SharkNinja. Upon further review of your file we can confirm that in an effort to resolve this matter for you we have made arrangements to ship you...

a new replacement, Auto-IQ Nutri Ninja Blender. The order shipped on 12/12/2016 and should arrive shortly. We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance, please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

. 
I received the bag on 5-7-15 and sent the recalled wand back to Euro-pro hopefully to get another wand in reasonable time. The reason I am not fully satisfied with this issue is Euro-Pro should not have their customer reps telling customers of these recalled wands time frames for the return bag being sent to them if they are not sure they will be delivered in time. I was promised a 3-5 day delivery date when I originally called which I should of received the bag on April 30th. When I called they said now it was May 4th. Like I said earlier in this response I finally received the bag on May 7th. My question is: Why Euro-Pro could not send these bags to the customer instead of [redacted] after a customer called and have the customer print off the [redacted] label. I appreciate the Revdex.com with their help on this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have tried to send you a copy of my [redacted] statement.  We are seniors and technically challenged.  Cannot believe your can not tell from your records that we were charged in US funds. Regards,
[redacted]

Ms. [redacted],We are sorry to hear you have had this experience with canceling your order. We apologize for any inconvenience this may have caused you. I had tried to reach you by phone today to offer my assistance. Under normal circumstances shipping is non refundable but seeing as you had tried to...

cancel the order prior to it shipping we can certainly make an exception in this case. Please contact me at your earliest convenience. We can arrange for you to email me your shipping receipt. I will have a refund check sent to you to refund you for incurring the cost to ship the order back to us. Once your order is received back we will process a full refund (including shipping) directly to your credit card on file.I can be reached at the phone number listed below or feel free to send me an email.Regards,[redacted]
[redacted]
[redacted]
[redacted]

Good Day Ms. [redacted],We understand your frustration. In an effort to resolve this matter to your satisfaction we made an exception and offered to send the replacement floor nozzle at no charge to you. We even paid the shipping. This is a one time exception as shipping is a third party charge that we do not cover. Please see warranty terms in your owner's manual.Our records indicate that you had accepted this offer on 01/30/2018. The part shipped same day via [redacted] ground. Tracking number [redacted]. The [redacted] tracking indicates the part was delivered on 02/05/2018. Please confirm this matter is in fact resolved to your satisfaction. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

We apologize for any inconvenience this may have caused you. Our records indicate that your refund in the amount of $269.24 has been processed on our end. You should see this amount posted in the next few business days. The second charge listed was not billed by Euro-Pro. All charges from us will say "Euro-Pro" and list our toll free number. My records show that we have refunded you the total amount charged.  If you have any further questions or concerns please do not hesitate to contact me directly. Regards,[redacted]
[redacted]
[redacted]

Good Day Ms. [redacted], We are sorry to hear that you are dissatisfied with your experience. SharkNinja has attempted to assist you.  We have demonstrated that we will flex our policies in order to resolve this issue, but we have not received any of the information from you that would allow us to...

move forward with this. 1-     We were unable to locate any calls from your phone number to our call centre within the last 6 months. We asked if perhaps you had contacted us using a different phone number but you advised you did not. 2-     We have requested, from you, proof of purchase for the two Ninja Blenders you claim to have returned to our facility but none was provided. 3-     We have requested, from you, documentation to support that the products were returned to our facility. We would have and will accept tracking confirmation or a shipping receipt but none has been provided. We have made every effort to assist. Unfortunately, without the requested documentation we cannot proceed. Should you gain possession of the documentation we have requested, please reach out to us directly so that we may offer immediate assistance.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted], Again, we are truly sorry to hear that you have had a negative experience with your order. While SharkNinja did experience an unexpected issue with our [redacted] account, the matter has since been resolved. In an effort to resolve this matter for you, we went ahead and waived the balance of your order. ($35.70) Please enjoy your complementary Tritan 24oz Nutri Ninja cups. We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance please do not hesitate to let us know.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our highest priority.Please forward additional information to support your claim that your vacuum offers free filters for life. Upon further review of your owner's manual we were unable to...

confirm this. Please attach the document to your response for our review. Otherwise, feel free to contact me directly to review the matter in further detail.We can be reached at 1-[redacted], Monday-Friday, 9:00am to 5:00pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team