Sharks Success Marketing Enterprises, Inc.

P.OBox
Wilmington, DE 19899-
May 19,
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Re: Barclaycard Rewards MasterCard
Account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are normally 9:a.mto 6:p.mET Monday through Friday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***: Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our office hours are 8:a.mto 8:p.mET, Monday through Friday. Sincerely, *** ***
*** ** *** ***
I am rejecting this responseThis response IS NOT a RESOLUTIONIt is the promise of an explanation(We have sent you a detailed response of the investigation and any actions we may have taken.) It is an instruction for me to wait (Please allow 7-days for that response to be received through the mail.) I have heard that before from Barclay’s too many times. It is an instruction for me to contact them directly if I have questions after receiving their letters. (If you do not receive the detailed response or have additional questions, please contact our office…) Contacting Barclay’s directly is a PROVEN avenue of no response on their part. I did not get any adequate response from Barclay’s until I had contacted the Revdex.com, an entity OUTSIDE of their organization.
I will say it again, it is only after I contacted the Revdex.com that I received a response. On July 10, I received a phone call from ***, in the Office of the President, notifying me that they had found the funds, corrected the account, and that she would follow up with me by phone, no later than July Staying consistent with every other representative from Barclay’s with whom I had spoken, *** never called me. Now, July 24, two weeks after ***’s phone call to me, the only response I receive is a letter instructing me to wait another two weeks for an explanation, not a resolutionIt has been over two months that this issue has gone on. During that time, I was on the phone for hours over the course of phone calls to customer service, including two that I also had my bank on the line for conference calls. I was told repeatedly that they would have the matter resolved within 24-hours, and that the representative would call me to let me that it had been fixed. Not one of the representatives I spoke with called me back. The issue continued to be unresolved as Barclay’s made a string of errors on my account, with not one representative ever calling me as they said they would to keep me updated or explain why they continued to miss-post debits and credits to my account. It was only after I realized that the customer service representatives’ personal and professional assurances of rectification were false, that I went to the Revdex.com, and I will say again, it is only AFTER I took that action, that I received any response, and that one was not followed up in the way that I was told it would be eitherSo I repeat, this response is inadequate and I reject it

P.OBox 8885Wilmington, DE 19899-8885 December 4, 2014
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*** *** ** *** RE: US Airways MasterCard Account ending in 6541 *** *** *** Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.comTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received. We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our office hours are 8:a.mto 8:p.mET, Monday through Friday Sincerely,
*** * ***
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*** *** *** ***

P.OBox
Wilmington, DE 19899-
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March 1,
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Re: Priceline Visa account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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P.OBox
Wilmington, DE
19899-
May 4,
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RE: Barclaycard Ring MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
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P.OBox 8885Wilmington, DE 19899-8885 April 1, 2015 *** ***
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*** *** ** *** RE: Marketing Solicitations from Barclays Bank Delaware *** *** *** Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received. We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely,

P.OBox 8885Wilmington, DE 19899-8885 July 28, 2015 *** ***
*** *** *** ***
*** ** *** RE: AAdvantage Aviator Red MasterCard
account ending in 5337 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely, *** ***
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P.OBox
">Wilmington, DE 19899-
September 11,
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RE: Carnival MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through Friday
Sincerely,
*** ** ***
*** ** *** ***
*** *** *** *** ** ***

P.OBox Wilmington, DE 19899-
""> July 20, *** ***
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*** ** *** RE: JetBlue Plus MasterCard account ending in *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, *** ***
*** ** *** *** CC: Revdex.com of Delaware

P.OBox
Wilmington, DE 19899-
">
June 21,
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RE: Barclaycard Visa account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
*** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regard of response to the email that you people sent to me regarding barclays bank of delaware is sending their responses to me in my mail but I haven't gotten any mail until nowI just wanted to let you people know that I want this matter to be solved immediately because their intention is to destroy my creditI will be glad if you people can help me out
Thanks yours sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I want to say Barclay did a great job handling my case and the high level from Barclay contacted me to apologize and they were able to resolve my problem. I just want to say thank you to the Barclay managers for helping me resolving my transaction I want to express my deepest gratitude to both of them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it interesting that I need to wait - days to recieve the details, but my complaint will be closed by the Revdex.com if I have not responded in days. However, I do know what was said to me on the phone. I was told that the bank's policy allows them to cancel the card at any time for any reason. I do accept that this was the answer, but I find it poor business that in essence I was told "tough luck...we aren't going to do anything for you". My only option was to start the whole process over and apply for credit again. I find this extremely poor customer service when the only thing I did "wrong" was not use the card in a timely fashion. I will never do business with this bank again and will make sure to tell anyone I know not to do business with them. This statement will probably mean nothing to the company since I have already seen my business means nothing to them

P.OBox
Wilmington, DE 19899-
March 21,
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*** ** ***
RE:
Barclaycard Financing Visa Card account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiry and are pleased to have been able to assist you with the matterUnder separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situationPlease allow up to 7-days receive this in the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** ***My office hours are 8:a.mto 5:p.mET Monday through Friday
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below The business response tells me absolutely nothing I want to know what they are going to do in response to my complaint not send me a letter that tells me they investigated my complaint That is a lame response I am sick right now and am incapable of calling them since I have virtually no voice I want to know what fees they will credit my account Their letter response sounds more like a politician promising me some empty promises instead of scamming me with fees I can't afford to pay

P.OBox
Wilmington, DE 19899-
">
April 13,
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Re: Barclaycard Arrival Plus MasterCard Account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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P.OBox
Wilmington, DE 19899-
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October 11,
*** *** *** *** *** *** *** ** ***
RE: Miles and More MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office a* *** ** *** ** *** ** *** ext***Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** *** *** ** *** *** * * *** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
January 28,
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RE: Visa Black Card account ending
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received
We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our hours of operation are 8:a.mto 8:p.mET Monday through Friday

P.OBox Wilmington, DE 19899- May 10, *** ***
*** *** *** *** *** ***
*** ** *** Re: Barclaycard Financing Visa account ending in *** *** *** Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence
was forwarded to Barclaycard’s Office of the President to investigate and respond We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsIf you do not receive the summary, or have additional questions, please contact our office at
*** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET ***
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* CC: Revdex.com of Delaware

P.OBox Wilmington, DE 19899-
""> August 3, *** ***
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*** ** *** RE: Barclaycard Arrival MasterCard account ending *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was
forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are
Monday through Friday, 8:a.mto 8:p.mET Sincerely,
*** ***
*** ** *** *** CC: Revdex.com of Delaware